inReception
By INSIGHT SRL
inReception provides an all-in-one digital platform that enables accommodation businesses to manage reservations, pricing, check-in/out, payments, inventory control, and guest relations, using both web and mobile devices. The service allows real-time updates across multiple channels and integrates a booking engine that can be added to property websites or Facebook pages. The dashboard offers instant insights into sales, occupancy, and finances.
Founded in 2014, inReception is headquartered in Ascea, Italy. The company has focused on serving small and mid-sized hospitality businesses, particularly those outside the traditional hotel sector, such as B&Bs and holiday rentals. It has built a reputation for simplicity and enabling easy management through continuous software innovation.
The platform offers a broad set of features, including:
Centralized reservation, rate, and price management
Dashboard for sales and occupancy
Calendar-based reservation management
Real-time inventory and rate updates across OTAs and direct channels (channel manager)
Payment processing, billing, and invoicing
Guest check-in/out, guest profiles, and communication tools
Reporting and analytics with exportable PDFs/spreadsheets
Marketing functions: newsletters, campaigns
User feedback and company positioning highlight a focus on simplicity, continuous improvement, and responsiveness to user needs. Support and customer service are regularly praised for helpfulness and professionalism, forming a core part of its culture. The company supports flexible subscriptions and offers a free tier for single-resource properties, promoting accessibility for small operations.
inReception’s user base is heavily weighted toward small and mid-size businesses in hospitality, including hotels, B&Bs, holiday flats, and short-term rentals. User reviews are largely positive, with typical customers citing ease of use, continuous feature updates, good value, and supportive customer service. The platform does not have a formal large-scale community forum, but customers benefit from knowledge bases, live support, and training resources.
