Hosthub
By Hosthub Inc
Hosthub typical implementation process:
Account Setup: Sign up for Hosthub and create your account; this process is instant and requires only basic information.
Property Import: Add your rental properties to the platform, either manually or by importing data from existing channels.
Channel Connection: Connect your properties to booking channels (e.g., Airbnb, Vrbo, Booking.com) by following Hosthub’s guided integration process; this usually takes just a few minutes per channel.
Calendar & Rate Sync: Enable real-time synchronization of calendars, rates, and availability across all connected channels to prevent double bookings.
Team & Permissions Setup: Set up team members with appropriate permissions for roles such as cleaning staff, accountants, or co-hosts.
Automated Messaging: Configure automated guest messaging and email templates for streamlined communication.
Expense & Task Management: Set up expense tracking, housekeeping, and task management features as needed.
Integration with Other Tools: Integrate with third-party tools (e.g., dynamic pricing, payment processors) via Hosthub’s API or built-in integrations.
Training & Support: Access onboarding resources, tutorials, and 24/7 customer support for any setup questions or troubleshooting.
Hosthub can be customized to fit specific business needs, offering a range of flexible configuration options and integrations to support different operational models and workflows:
Multiple Setup Combinations: Hosthub allows users to configure listings in various ways, such as clone relations (for identical listings on the same channel) and parent-child relations (for renting out entire properties or individual rooms separately). This flexibility supports unique rental scenarios, including multi-unit or hybrid property management.
Customizable Features: The platform offers customizable automated messaging, email templates, and reporting, enabling property managers to tailor guest communications and analytics to their preferences.
Role-Based Permissions: Hosthub supports owner and team collaboration with customizable, role-based permissions. This lets you assign specific access and responsibilities to team members, such as homeowners, cleaning staff, or accountants, streamlining operations and accountability.
Direct Booking Customization: With Hosthub’s Website Builder and Booking Engine, you can create a custom direct booking website or integrate booking functionality into your existing WordPress site, tailoring the guest experience and branding to your business.
API and Integrations: Hosthub provides an open API, allowing seamless integration with third-party applications and custom workflows. This enables businesses to connect Hosthub to their preferred tools for pricing, marketing, smart locks, payment processing, and more, enhancing automation and operational efficiency.
Expense and Task Management: The platform allows you to add, monitor, and customize property expenses and task management workflows, adapting to your unique financial and operational tracking needs.
Dynamic Pricing and Revenue Tools: Hosthub integrates with dynamic pricing tools (like PriceLabs) and offers revenue booster programs, letting you customize pricing strategies to maximize occupancy and revenue.
Scalable for All Business Sizes: Hosthub is designed to support personal users, startups, SMEs, agencies, and enterprises, scaling its features and customization options to fit both small portfolios and large property management operations.
Customizable Reports and Analytics: Users can generate and tailor reports on occupancy, revenue, expenses, and other performance metrics, helping managers focus on the data most relevant to their business.
Hosthub does not charge any setup fees, onboarding fees, or annual contract commitments—customers can start with a 14-day free trial and cancel at any time. All core features, including onboarding and 24/7 support, are included in the standard subscription price, with no extra maintenance or support charges. However, there are optional add-on costs for advanced services: the Revenue Booster tool costs $75 per property per channel, the Website Builder is a one-time fee of $799, and the Booking Engine is a one-time fee of $599. The Pro plan adds a 0.7% fee on net booking value in addition to the per-property monthly rate and includes enhanced features like an AI assistant, priority support, and white-glove onboarding. Overall, Hosthub’s pricing is transparent, with no hidden fees for setup, maintenance, or support—extra costs only apply to optional add-ons or advanced plan features.
Onboarding and Training Resources
Hosthub provides a comprehensive onboarding process for new users, designed to make the setup and adoption of their property management platform as smooth as possible. Key elements include:
Free Onboarding: All users receive free onboarding support, which helps them get started with the platform’s features and integrations.
White Glove Onboarding (Pro Plan): Users on the Pro plan receive an enhanced onboarding experience, including more personalized setup assistance.
Help Guides and Tutorials: Hosthub offers a variety of training materials, such as help guides, video guides, blogs, webinars, and infographics. These resources cover everything from basic setup to advanced features, ensuring users can find answers and learn at their own pace.
Step-by-Step Integration Guides: For connecting Hosthub with third-party services (like PriceLabs), detailed step-by-step guides are available to walk users through the process.
Customer Support:
Hosthub is recognized for its high-quality customer support, which includes:
24/7 Support: Hosthub provides round-the-clock customer support, with response times typically under three minutes. This ensures that users can get help whenever they need it, regardless of their time zone.
Multiple Support Channels: Support is available via email, live chat, and phone, offering flexibility based on user preference.
Priority Support (Pro Plan): Pro plan users benefit from priority support, ensuring their queries are addressed even faster.
AI Assistant and Automated Support
Hosthub’s AI Assistant offers an additional layer of support by:
Automating Guest Communication: The AI Assistant can instantly respond to guest queries, provide information, and generate suggested responses for property managers. This not only saves time but also helps new users manage guest interactions more efficiently.
Learning from User Input: The AI Assistant adapts to each property and manager’s style by learning from property listings and previous conversations, ensuring increasingly personalized and accurate support over time.
Community and Ongoing Education:
Webinars and Community Resources: Hosthub regularly hosts webinars and maintains a community blog, providing ongoing education and updates about new features and best practices.
Hosthub implements a robust set of technical and organizational measures to safeguard user data and ensure privacy. The platform’s security approach covers data storage, access control, encryption, breach notification, and compliance with international standards.
Key Security Measures:
Data Encryption: All information supplied to Hosthub is encrypted using Secure Socket Layer (SSL) technology, which protects data during transmission between users and Hosthub’s servers.
Secured Networks and Access Control: Personal data is stored behind secured networks. Only a limited number of authorized personnel, who are required to maintain confidentiality, can access this information. Access is granted strictly on a need-to-know basis for operational purposes.
Cloud Storage Compliance: Hosthub stores and processes personal data on Google Cloud, which complies with international data protection laws regarding cross-border data transfers. Google Cloud’s infrastructure is designed to meet high security and privacy standards.
Technical and Organizational Safeguards: Hosthub has implemented appropriate technical and organizational procedures to prevent unauthorized access and misuse of personal data. This includes security procedures, physical and technical restrictions, and regular monitoring of access to sensitive information.
Breach Notification: In line with Fair Information Practices, Hosthub commits to notifying users via email and in-site notifications within three business days in the event of a data breach.
Data Ownership
Hosthub retains exclusive ownership of all intellectual property rights related to the platform itself, including its look, feel, infrastructure, and the software required to provide its services. This means users do not own or have rights to copy, modify, or exploit the platform or its content beyond what is expressly permitted.
Regarding user data, Hosthub’s Terms of Service require that users provide accurate and current information and confirm they have the right to manage any properties added to the platform.
Hosthub’s Privacy Policy clarifies that personal data provided by users (such as names, contact details, property information, and credentials for connected channels) is collected, processed, and stored as necessary for service delivery, compliance with legal obligations, and legitimate business interests.
Data Portability
Hosthub provides Data Processing Agreements (DPAs) that clarify roles and responsibilities regarding personal data, in line with GDPR requirements. These agreements typically outline the rights of the data controller (the user) to request, access, or transfer their data, subject to applicable law and contractual terms.
Hosthub commits to protecting user data with technical and organizational safeguards, and only authorized personnel may access personal data in the course of their work.
Disclosure and Use of Data
Hosthub may disclose user data to employees, agents, and partners as necessary to provide services, comply with legal obligations, or defend legal rights. Data may also be shared with third parties in cases required by law or for the protection of Hosthub, its users, or the public.
Dynamic Rate and Policy Adjustments
Hosthub allows organizations to scale their operations up or down by dynamically managing rates, policies, and channel configurations for each property or rental. You can set rates for each rental, adjust for specific days or periods (like high or low season), and override default settings as needed.
The platform supports setting upticks or downticks for each connected channel, which lets you instantly increase or decrease pricing across all listings by a percentage (from -95% to +95%). All rental rates are automatically recalculated based on these adjustments, allowing rapid scaling in response to market demand or organizational changes.
Channel and Listing Flexibility
You can add or remove channels (such as Airbnb, Booking.com, Expedia) and manage which properties are synchronized, giving you control over the scale of your distribution at any time.
Exception management enables you to apply different rates, minimum/maximum stay requirements, and extra fees per person for specific rentals or periods, further supporting flexible scaling.
Self-Service Model
All scaling actions—whether increasing or decreasing the number of active properties, adjusting rates, or changing channel configurations—are managed directly by the customer via Hosthub’s self-serve web application. This ensures organizations can scale their usage up or down instantly without needing to contact support.
Contractual and Subscription Considerations
Hosthub’s Terms of Service do not explicitly mention limits or penalties for scaling up or down the number of properties or channels managed. The service is provided “AS-IS,” and new features or enhancements are automatically covered under the same terms.
Contract Renewal
Hosthub subscriptions are renewed automatically unless cancelled by the customer. This means your subscription will continue, and you will be billed for the next period unless you take action to cancel.
Any new features or enhancements to the service are also governed by the same Terms of Service as the original contract.
Renewal rates may differ from the initial rates, and customers are responsible for monitoring their renewal dates and account status to avoid unexpected charges (based on industry practice, not explicitly stated for Hosthub).
Cancellation Process
Cancellations must be initiated by the customer through Hosthub’s self-serve web application. Hosthub employees are not permitted to cancel subscriptions on behalf of customers.
Upon cancellation, your subscription will not renew for the next billing cycle. You will retain access to the service until the end of your current paid period.
Hosthub may also terminate your account immediately and without prior notice for specific reasons, including:
Breaches or violations of the Terms of Service or other agreements
Requests by law enforcement or government agencies
Self-initiated account deletions
Discontinuance or major modification of the service
Technical or security issues
Extended inactivity
Engagement in fraudulent or illegal activities
Nonpayment of fees1
Refund Policy
Hosthub offers a 14-day, no-questions-asked refund policy. If you are not satisfied with the service, you can request a refund within 14 days of your first payment.
Annual subscriptions are refundable only within 14 days after payment.
After the 14-day window, no refunds are provided for cancellations.
Additional Data Points
The Terms of Service constitute a binding contract between you and Hosthub, even though it is not physically signed.
Failure by Hosthub to enforce any provision of the Terms does not constitute a waiver of that provision.
Legal and Data Security Compliance
Hosthub is designed to be fully compliant with U.S. legal standards, ensuring that its operations and data handling practices meet the requirements set by U.S. law.
User credentials, especially passwords for connected booking channels, are stored encrypted on Hosthub’s secure servers. No human can access these credentials unencrypted, and they are never shared with third parties except the specific channels they belong to.
Hosthub’s Terms of Service emphasize compliance with all applicable laws regarding the transmission of technical data and require users to comply with local rules and regulations when using the service.
Tax and Regulatory Compliance
Hosthub partners with services that support compliance with local, state, and federal regulatory requirements, including tax and estate planning, quarterly tax payment planning, and IRS audit preparation.
The platform is also noted for being PCI compliant, which is essential for securely handling payment card transactions.
Privacy and Data Handling
Hosthub’s privacy policy details robust security measures, including encrypted storage of sensitive information and strict access controls. The company commits to never sharing user data with third parties except as necessary to provide its service.
