Initial Consultation & Needs Assessment: The process starts with an evaluation of your production environment, digital maturity, and integration requirements to ensure HORAS OEE is tailored to your specific operational needs.
System Setup & Configuration: The platform is configured for your chosen modules and connected to equipment controllers for automatic, real-time data collection. This step includes setting up customizable dashboards and defining KPIs relevant to your production goals.
User Training & Onboarding: HORAS OEE is designed for easy adoption, with an intuitive interface and clear navigation. Staff can typically master the system within a single day, ensuring quick onboarding and minimal disruption to daily operations.
Go-Live & Real-Time Monitoring: After setup and training, the system goes live. Users begin monitoring production progress, responding instantly to downtime events, and leveraging real-time analytics for decision-making.
HORAS OEE is designed to be flexible and adaptable, enabling manufacturers to tailor the platform to their unique operational requirements and business goals. Here are the key data points illustrating how HORAS OEE can be customized to fit specific business needs:
Custom Dashboards: Users can create dashboards that display real-time data and KPIs most relevant to their production environment, such as OEE, spent time, produced quantities, quality rates, and downtime reasons. Dashboards can be adjusted to suit different roles or departments, ensuring that each user sees the information most valuable to them.
Customizable Reports: The system supports the generation of detailed reports and analytics, allowing organizations to focus on specific metrics, trends, or timeframes. Reports can be tailored to highlight bottlenecks, compare performance across work centers, or support strategic planning.
Third-Party Integrations: HORAS OEE can be integrated with a variety of manufacturing and business systems, including ERP, MES, CMMS, SCADA, PLCs, and BI tools. This enables seamless data flow and ensures that the platform fits into existing digital ecosystems.
Data Import/Export: The platform allows for data import and export, supporting the transfer of information between HORAS OEE and other systems or formats as required by the business.
Custom Metrics and KPIs: Organizations can define and track custom performance indicators, focusing on the metrics that matter most to their specific processes and improvement objectives.
Root Cause and Trend Analysis: Users can configure the system to perform in-depth root cause analysis and historical trend tracking, supporting continuous improvement and targeted problem-solving.
Role-Based Access: Administrators can set up user roles and permissions, ensuring that each team member has access to the features and data appropriate for their responsibilities, which supports secure and efficient workflows.
Intuitive Interface: The system’s design allows for easy adaptation and quick onboarding, with navigation and features that can be mastered in a short time and tailored to user needs.
Multi-Site and Multi-Work Center Support: HORAS OEE can be deployed across multiple factories or work centers, with customizable views and analytics for each location, supporting both centralized and decentralized operations.
Scalable Implementation: The cloud-based architecture allows businesses to scale the system up or down as their needs change, adding or removing modules, work centers, or users as required.
HORAS OEE is designed to ensure a smooth onboarding experience and effective ongoing use for new users, combining intuitive software design with responsive support and flexible training options.
Intuitive System Design: HORAS OEE features a user-friendly interface and clear navigation structure, making it easy for staff to learn and operate the system. Most users can master the platform within a single day, minimizing training time and disruption to daily operations.
Quick Setup and Adoption: The system is built for rapid deployment, allowing organizations to get up and running quickly. Training typically covers system configuration, dashboard customization, and real-time data monitoring, ensuring users are comfortable with all core functionalities from the outset.
Customizable Dashboards: New users are guided on how to personalize dashboards to display the most relevant KPIs and production data for their roles, supporting efficient decision-making and process monitoring.
Responsive Customer Support: HORAS OEE is recognized for its fast and friendly customer service. Users report that the support team is highly responsive and focused on resolving technical issues promptly. Support is available through email, phone, and direct contact, ensuring users can access help as needed.
Flexible Improvement Requests: The vendor offers support for custom improvements and feature requests. Customers have noted that requested enhancements were completed according to their needs, often at a reasonable cost, demonstrating a commitment to continuous improvement and user satisfaction.
HORAS OEE implements a range of security measures to protect user and production data, focusing on confidentiality, integrity, and compliance with data protection standards. Below are the key practices and features that ensure data security within the platform:
Centralized, Secure Servers: All information is stored on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. This safeguards both operational and personal data processed by the system.
Data Minimization: HORAS OEE processes only the minimal amount of user data necessary to maintain the system and fulfill contractual obligations. Automatically collected data is used strictly for identifying potential cases of abuse and statistical analysis, without aggregating it in a way that could identify individual users.
Comprehensive User Rights: Users, especially those in the European Union, have robust rights over their data, including the right to access, rectify, erase, restrict processing, object, and request data portability. These rights support transparency and empower users to control how their data is managed.
Confidential Handling: HORAS OEE is committed to guaranteeing the confidentiality and security of all personal and operational data. Information is disclosed only when required by law or to protect the rights and safety of users and others.
GDPR Alignment: The platform’s practices align with the General Data Protection Regulation (GDPR), ensuring lawful, transparent, and secure processing of personal data, including the handling of cross-border data transfers when necessary.
Automated Data Collection: The system automatically collects real-time data from equipment controllers, reducing manual intervention and the risk of human error or data tampering.
Real-Time Notifications: Staff are immediately notified about downtime and other critical events, enabling rapid response and minimizing potential security risks associated with unmonitored incidents.
Role-Based Access: Administrators can define user roles and permissions, ensuring that only authorized personnel have access to sensitive features and data. This supports secure workflows and limits exposure of critical information.
Digital Documentation: HORAS OEE maintains digital records and logs of production events, downtime, and user actions, supporting traceability and audit readiness for both internal reviews and regulatory compliance.
Centralized Cloud Deployment: HORAS OEE is a cloud-based solution, which allows updates and new features to be deployed centrally. This means most users receive updates automatically, without the need for manual intervention or local installations. The cloud architecture ensures that all users benefit from the latest version as soon as updates are released.
Feature Rollouts and Improvements: The company actively responds to user requests for improvements and new features. For example, when users have suggested enhancements—such as improved graphical statistical analysis or new dashboard capabilities—the HORAS OEE team has developed and rolled out these features as part of their ongoing update process. Users are encouraged to provide feedback, and requested improvements are typically completed promptly, sometimes at a reasonable additional cost.
Release Notifications and Support: Customers are informed about significant updates and new features through direct communication channels, such as email, support contacts, or within the platform itself. The support team is recognized for its responsiveness, assisting users with understanding and implementing new features as they become available.
Data Controller: HORAS OEE (https://horasoee.eu/) acts as the data controller for any personal data collected through its website and services. This means they determine the purposes and means of processing your personal data.
User Rights: Users maintain rights over their personal data, including the right to be informed, the right of access, rectification, erasure, and restriction of processing.
Right to Data Portability: HORAS OEE explicitly acknowledges the right to data portability for European residents. This right allows users to obtain and reuse their personal data for their own purposes across different services.
How to Exercise: Users wishing to exercise their right to data portability (or other rights) are instructed to contact HORAS OEE via the provided support email ([email protected]).
Format and Transfer: While the policy confirms the right to data portability, it does not specify the technical format or process for data transfer. However, under GDPR, this typically means data will be provided in a structured, commonly used, and machine-readable format.
Subscription-Based Model: HORAS OEE operates on a subscription pricing model, starting at approximately €119 per feature per month. This approach allows organizations to adjust their subscription level based on their current needs, making it easier to scale up or down as production requirements change.
No Long-Term Lock-In: There is no indication of mandatory long-term contracts, which supports organizational agility. Companies can modify their subscription based on operational scale, adding or removing features and users as needed.
Feature-Based Pricing: The pricing is structured per feature, enabling organizations to select only the modules they require. As needs grow, additional features or modules can be activated; conversely, unused features can be dropped to reduce costs.
Free Trial and Demo: HORAS OEE offers a free trial, allowing organizations to test scalability options before committing to a paid plan.
Multiple Business Sizes Supported: The platform is designed for freelancers, small and medium businesses, and large enterprises, indicating built-in flexibility for organizations at different growth stages.
Subscription Model: HORAS OEE operates on a subscription basis, typically priced per feature per month (e.g., €119/feature/month). This suggests contracts are structured around renewable subscription periods, likely monthly or annually.
Renewal Process: While explicit details about auto-renewal or manual renewal are not published, standard SaaS practices and available reviews indicate that subscriptions can be continued by maintaining payment for the next period. Customers should monitor renewal dates to avoid unwanted automatic renewals.
Adjustability: Organizations can scale their subscription up or down as needed before renewal, adding or removing features or users, which will be reflected in the next billing cycle.
No Long-Term Lock-In: There is no evidence of mandatory long-term contracts, implying flexibility at the end of each subscription period for renewal decisions.
Cancellation Policy: Specific cancellation terms (such as notice period, refunds, or penalties) are not detailed on the public site or in third-party summaries. However, the absence of long-term commitments suggests that cancellation can be initiated before the next billing cycle, with the subscription ending at the close of the paid period.
How to Cancel: Customers are advised to contact HORAS OEE support ([email protected]) to initiate cancellation. This process likely involves notifying the company before the renewal date to avoid further charges.
Refunds/Prorated Fees: There is no published information about refunds for early cancellation or prorated returns. Customers should clarify this directly with HORAS OEE support.
GDPR Compliance: HORAS OEE is designed for the European market and operates by the General Data Protection Regulation (GDPR). The platform acts as a data controller, ensuring that users retain rights over their personal data, including access, rectification, erasure, and portability. The software provides mechanisms for users to exercise these rights, typically by contacting support. Data is handled with a focus on confidentiality and security, in line with GDPR requirements for data protection and breach notification.
OEE Theory Compliance: HORAS OEE is built around the globally recognized OEE (Overall Equipment Effectiveness) theory, which is a standard in manufacturing for measuring and improving equipment productivity. The system follows established OEE calculation methodologies and reporting standards, ensuring compatibility with industry benchmarks.
