HappyFox Live Chat
By HappyFox
HappyFox is a software-as-a-service (SaaS) company headquartered in Irvine, California. It specializes in providing customer support solutions, including an enterprise-grade help desk ticketing system and an intuitively designed live chat software. HappyFox serves over 12,000 companies across more than 70 countries, catering to various industries such as education, media, e-commerce, retail, IT, manufacturing, non-profit, and government sectors.
HappyFox was founded in 2011 by Shalin Jain, who has extensive experience in customer service. The company was initially built for internal use and later transformed into a cloud-based service to cater to businesses of all sizes. Since its inception, HappyFox has experienced significant growth, with a revenue run rate of $13.7 million in 2023 and a team of 87 employees.
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HappyFox offers a range of customer support solutions, including:
HappyFox has expanded its product offerings over the years, launching new products such as HappyFox Chatbot in 2019 and Assist AI in 2021. These expansions have allowed the company to enhance its service capabilities and address a broader range of customer needs.
HappyFox continuously updates its software to include new features that enhance user experience and productivity. These include widget customization, live chat translation, and multi-brand chat widget management, among others.
HappyFox emphasizes a customer-centric approach, aiming to bring "happy" back into the support function of organizations. The company values agent productivity and success, which is reflected in its thoughtfully built applications. HappyFox's culture is centered around providing exceptional customer service and maintaining a dynamic work environment.
HappyFox serves a diverse user base across multiple industries and countries. The company's products are used by organizations with both internal and external support functions, highlighting its versatility and adaptability to different business needs. HappyFox also fosters a community through its self-service portal and community forums, where users can engage and share knowledge.
