Guesty

Onboarding & Setup (1-4 weeks):

• Initial consultation to understand your property management needs.

• Integration setup with listings on Airbnb, Booking.com, VRBO, and other platforms.

• Data import (properties, reservations, guests, etc.).

• Team training on the platform’s features.

Customization & Integration (2-6 weeks):

• Custom workflows, automation, and rules can be tailored to your business.

• Integration with channels, payment systems, accounting tools, and other third-party apps.

• Testing and adjustments based on beta feedback.

Go Live & Support (Ongoing):

• Launching the platform for daily operations.

• Continuous support, troubleshooting, and optimization.

Workflow Automation: Can be tailored to specific booking, check-in/check-out, cleaning, and maintenance procedures.

Channel Management: Supports multiple listing platforms with flexible rules

Pricing & Rate Management: Customizable pricing strategies, discounts, and minimum/maximum night policies.

Reporting & Dashboards: Custom reports and visual dashboards for KPIs.

Integrations: API access allows for tailored integrations with CRM, accounting, or other business tools.

Branding & User Interface: Some level of visual customization available for staff and guest portals.

Setup Fees: Vary; some vendors charge a one-time onboarding fee, often around 500−500−2,500 or more depending on complexity.

Monthly Subscription: Usually ranges from 30−30−100 per property; enterprise plans may cost more.

Implementation & Custom Development: Extra charges for significant custom development or integrations.

Support & Maintenance: Most plans include basic support, but premium or dedicated support services can incur additional charges (often a monthly fee or hourly rate).

Training & Consultation: Optional paid sessions for team training or process redesign.

Onboarding & Implementation: Typically includes onboarding sessions with walkthroughs of the platform, tailored to your business needs.

Training Resources: Access to webinars, tutorials, user guides, and knowledge base articles to help your team learn the system.

Live Support: Customer support via email, chat, or phone—often during business hours. Premium or enterprise plans may include dedicated account managers.

Ongoing Assistance: Regular check-ins, troubleshooting, and guidance to optimize your workflows.

Additional Training: Custom training sessions or onboarding refreshers can sometimes be arranged for larger teams or advanced users.

Data Encryption: Data is encrypted both in transit (SSL/TLS) and at rest.

Access Controls: Role-based permissions restrict access to sensitive data.

Regular Audits: Security audits and vulnerability assessments are conducted periodically.

Compliance: Adheres to GDPR, PCI DSS (if handling payments), and other relevant data security standards.

Data Backup: Regular backups and disaster recovery protocols are in place.

User Authentication: Supports multi-factor authentication (MFA) for added security.

Release Schedule: Guesty tends to release updates regularly—often bi-weekly or monthly—covering bug fixes, new features, and improvements.

Management: Updates are usually deployed automatically with minimal downtime. Major releases may include release notes and sometimes require reinitialization or reconfiguration.

Communication: Users are typically notified about scheduled updates, new features, and any maintenance windows.

Version Control: Guesty manages updates to ensure stability and security, often testing updates in staging environments before rolling out broadly.

Ownership: Guests’ data, including reservations, guest details, and transaction data, generally remains the property of the user (your organization). Guesty acts as a data processor, handling data on your behalf under their terms.

Portability: Guesty typically provides options for data export via CSV, API, or other formats, allowing you to transfer or back up your data if needed. They emphasize data control and compliance with data portability standards like GDPR.

Flexible Subscription: Guesty offers scalable plans—adding or removing properties or users usually involves adjusting your subscription.

Upgrading: You can generally upgrade your plan or features at any time, with the new rates taking effect immediately or at billing cycle close.

Downgrading: Downscaling is possible but may involve notification periods, particularly to avoid service interruption or additional charges.

Contract Flexibility: Terms usually support short-term or month-to-month arrangements, allowing organization size changes without long-term penalties, but specifics depend on your contract terms.

Renewal: Contracts typically auto-renew monthly or annually unless canceled beforehand. Renewal terms, duration (e.g., 12 months), and notice periods are detailed in the agreement.

Cancellation: Usually requires written notice (often 30 days ahead). Cancellation policies often state whether early termination incurs fees or penalties.

Termination Rights: Guesty might provide clauses for termination for cause (breach of contract) or convenience, with specified procedures.

Refunds: Refund policies vary; some charges for ongoing subscription fees are non-refundable once billed.

Data Post-Cancellation: Post-termination, your data remains accessible for a period for export purposes, after which it is securely deleted, according to the contract.

GDPR: Data protection and privacy rights for users and guests in Europe.

PCI DSS: If handling payments directly, integrates with PCI-compliant payment processors.

SOC 2/ISO 27001: larger SaaS providers often pursue these certifications for operational security.

Other Certifications: Depends on specific integrations and regional requirements.