Customer Support: Glassbox receives high marks for customer support, with users reporting quick and helpful responses.
Detailed Insights: Many users appreciate the detailed insights provided by features like session replay and struggle scores.
Ease of Use: Users frequently highlight the platform's user-friendly interface and ease of setup.
Re-Login Requirement: A few users have mentioned the need to re-log into the system, which can be annoying.
Spam or Irrelevant Requests: There are mentions of spam or irrelevant requests appearing in session recordings.
Session Recording Issues: Some users have noted issues with missing sessions in reports.
