Forms on Fire

Implementing Forms On Fire is a streamlined process designed to get businesses up and running quickly, often in just a few days to a few weeks, depending on complexity. Here’s a step-by-step breakdown:

1. Discovery & Planning
   The process begins with identifying the paper forms or manual processes you want to digitize. This involves meeting with field workers or stakeholders to understand how forms are used, what data is collected, and what the workflow looks like.

2. Form Design
   Using the platform’s drag-and-drop form designer, you can either build forms from scratch or customize pre-built templates. Smart fields, conditional logic, and calculations can be added to make forms dynamic and context-aware.

3. Branding & Reporting Setup
   You can customize the look and feel of your forms and reports using Microsoft Word or Excel templates. This includes adding logos, links, and formatting to match your brand identity.

4. Workflow Configuration
   Set up workflows to automate how forms are routed, approved, or dispatched. You can assign tasks, trigger notifications, and define multi-step processes that mirror your business operations.

5. Integration & Data Sources
   Connect your forms to external databases or cloud services using built-in connectors or the REST API. This allows you to pull in data (like customer lists) and push out submissions to other systems.

6. Testing & Deployment
   Once your forms and workflows are ready, you can deploy them in test mode to a small group of users. After validation, roll them out to your full team via the mobile app (iOS, Android, or Windows).

7. Training & Go-Live
   Provide basic training to users, which is often minimal due to the platform’s intuitive interface. Then go live and start collecting data in real time.
8. Ongoing Support & Optimization
   Forms On Fire offers free ongoing support and a knowledge base to help you refine your setup. You can continuously improve forms and workflows based on user feedback and analytics.

Forms On Fire is highly customizable to fit specific business needs. Here are some of the ways it adapts to different industries and workflows:

• Custom Form Logic: Use conditional visibility, calculations, and dynamic field behavior to tailor forms to specific use cases.

• Smart Fields: Pre-populate fields with known data like customer names, part numbers, or job codes.

• Custom Reports: Design branded reports using Word or Excel templates that match your company’s documentation style.

• Workflow Automation: Create multi-step workflows with approvals, notifications, and task assignments.

• Data Integration: Connect to external databases, CRMs, ERPs, and cloud services via over 3,000 integrations or the REST API.

• White-Labeling: Customize the app interface with your logo and colors for a branded user experience.

• Multilingual Support: Supports various character sets and fonts for global teams.

• Role-Based Access: Control who sees what with a full security model for users and groups.

Forms On Fire is known for its transparent pricing model with no hidden fees. According to their official site:

• Setup Fees: There are no setup fees. You can start with a free trial and scale as needed

• Maintenance Costs: Maintenance is included in the subscription. There are no separate charges for platform updates or infrastructure upkeep.

• Support Charges: Support is free and included in all plans. This includes access to their knowledge base, community forum, and ticket-based support system

• Subscription Plans:
  • Standard Edition: $20/user/month (billed annually)
  • Premium Edition: $28/user/month (billed annually)
  • Enterprise Add-ons: Custom pricing for 25+ users
• Volume Discounts: Available for teams with 26+ users.

Forms On Fire offers a comprehensive support ecosystem to help new users get started and succeed:

• Free Onboarding Support: Guidance during setup and form creation.

• Knowledge Base: A detailed library of help articles and tutorials covering everything from form design to workflow automation

• Community Forum: A space to ask questions, share best practices, and learn from other users.

• Ticket-Based Support: Direct access to the support team for personalized help.

• Live Demos & Webinars: Occasionally offered to walk users through features and use cases.

• Minimal Training Required: The platform is designed to be intuitive, so most users can get started with little to no formal training.

Forms On Fire takes data protection seriously and implements several enterprise-grade security measures:

• Data Encryption: All data is encrypted both in transit (using HTTPS/SSL) and at rest.

• Role-Based Access Control: Admins can define user roles and permissions to control access to forms and data.

• Single Sign-On (SSO): Available in the Enterprise Edition, supporting providers like Okta, Azure Active Directory, and Ping Identity

• Secure Cloud Infrastructure: Hosted on reliable cloud platforms with high availability and disaster recovery protocols.

• Audit Trails: Tracks user activity and form submissions for accountability and compliance.

• Data Retention Policies: Users are advised to export their data before canceling, as it will be removed from the system upon account termination

Forms On Fire regularly releases updates to improve functionality, security, and user experience. While the exact frequency isn't publicly specified, updates are typically rolled out automatically to the cloud-based platform and mobile apps. Users benefit from:

• Automatic updates to the web platform and mobile apps via app stores or direct downloads.

• No downtime for most updates, ensuring business continuity.

• Release notes and documentation to inform users of new features or changes.

This approach ensures that users always have access to the latest tools and security enhancements without needing to manage updates manually.

Forms On Fire has a clear and user-friendly policy on data ownership:

• You own your data: All data collected through your forms remains your property.

• Data Portability: You can export your data at any time in formats like Excel, CSV, or via API. This ensures you’re never locked in and can move your data to other platforms if needed.

• Data Deletion: If you cancel your subscription, your data will be removed from the system, so exporting it beforehand is recommended

This policy supports transparency and gives businesses full control over their information.

Forms On Fire is designed to scale with your organization:

• Flexible Licensing: You can add or remove users at any time. Pricing adjusts based on the number of active users.

• No Long-Term Contracts: Subscriptions are billed monthly or annually, and you can cancel or scale down without penalties.

• Enterprise Add-ons: For larger teams (25+ users), custom pricing and features are available, including advanced security, SSO, and dedicated support.

• Volume Discounts: Available for organizations with larger user bases.

This makes it easy for businesses to start small and expand as their needs grow, or scale down during quieter periods.

• Automatic Renewal: All licenses, subscriptions, and services automatically renew on the first day of each month unless canceled.

• Cancellation Process: To cancel, users must email the support team. There is no self-service cancellation through the dashboard.

• No Refunds for Partial Months: If you cancel mid-month, the service continues until the end of the billing cycle, but no partial refunds are issued.

• User License Fees: Each user must have a unique login. Shared logins are not permitted, and each login is billed individually.

• Additional Services: Any professional services or add-ons are billed separately and are also subject to monthly renewal unless canceled.

• Data Encryption: All data is encrypted in transit (via HTTPS/SSL) and at rest.

• Role-Based Access Control: Ensures only authorized users can access specific data or features.

• Audit Trails: Tracks user activity and form submissions for accountability.

• Single Sign-On (SSO): Available for enterprise clients using providers like Okta, Azure AD, and Ping Identity.

• Cloud Hosting: Hosted on secure, enterprise-grade cloud infrastructure with high availability and disaster recovery protocols.