FoodStorm is praised for its ease of use and intuitive design, making it simple to navigate and update orders with live changes.
The software is highly customizable and adaptable, allowing users to tailor it to their specific business needs, including detailed backend order management.
Customer service and support receive strong compliments for being helpful, prompt, and knowledgeable, often going beyond expectations to assist users.
The platform improves business efficiency by automating many manual processes, reducing workload, and enabling better focus on sales and growth.
Features such as multi-channel ordering, real-time updates, and integration with various systems help streamline operations across grocery and catering departments.
Some users report limitations such as inability to upload multiple images per product and some confusing or less customizable reports.
The mobile phone interface is noted to be less user-friendly from a customer perspective.
Certain users mentioned a decline in service quality and support after the acquisition by Instacart, describing support as almost non-existent and account management lacking.
Serious complaints include concerns about PCI compliance and security for credit card payments, creating risk for users.
