FireNote is a privately held software company headquartered in Eagle, Idaho, specializing in electronic medical records (EMR) technology for hospice care. The company positions itself as a "Hospice-First" EMR platform, focusing on dramatically reducing the time clinicians spend on charting and documentation-by over 70% compared to traditional systems. FireNote’s mission is to enhance the quality of hospice documentation and, ultimately, patient care by leveraging intuitive technology and streamlined workflows.
Founded in 2017, FireNote has grown steadily, now employing between 11 and 50 staff members. The company has built a reputation for tackling the unique challenges of hospice documentation, and its user base and industry presence have expanded as a result. FireNote’s leadership includes clinical and technology experts, ensuring the platform remains closely aligned with the needs of hospice providers.
FireNote’s external funding rounds or current valuation. The company remains privately held, suggesting it may be bootstrapped or funded by its founders and early stakeholders.
RapidChart® technology: Patent-pending system that enables clinicians to complete fully compliant, comprehensive assessments and care plans in minutes.
Informed Intelligence™: Proprietary compliance guidance that helps clinicians adhere to best practices and regulatory requirements.
Integrated e-Prescribing, Order Creation, and Frequency Management: Streamlines medication and care coordination.
Automated Billing and Claims Management: Includes a 31-point internal audit for each claim to ensure compliance before submission.
Real-Time Tracking: Trends, exceptions, and incidents are automatically monitored, keeping critical information visible and actionable.
Team and Patient Management Tools: Simplifies scheduling, document handling, and communication across care teams.
The company’s growth and product expansion appear to be organic, focusing on deepening its hospice care features and enhancing platform usability rather than broadening into unrelated markets.
FireNote continues to innovate, with recent updates focusing on improving real-time access in low-connectivity environments and enhancing cloud-based performance. The platform is designed to work reliably even in rural or remote settings, ensuring clinicians can chart and sign orders with minimal connectivity. Ongoing feature development is driven by user feedback and compliance requirements.
FireNote’s culture emphasizes trust, ownership, quality, and integrity. The company grants trust to team members by default, values open communication, and encourages accountability and alignment. This culture is designed to foster teamwork, continuous improvement, and a relentless focus on delivering value to hospice providers and their patients.
FireNote serves a wide range of hospice organizations, from small providers to large enterprises. Feedback from users is overwhelmingly positive, with clinicians and administrators praising the platform’s ease of use, speed, and customer support. The company’s community is engaged and provides regular feedback, which informs ongoing product development. FireNote’s support options include 24/7 live representatives, phone, email, chat, and a knowledge base, ensuring users have access to help when needed.
