FastViewer

FastViewer, now a part of Matrix42, is a remote support and collaboration platform designed to meet the needs of modern, hybrid, and remote work environments. Below is a comprehensive analysis of the company, encompassing its history, growth, product offerings, and more.

• Name: FastViewer GmbH

   

• Founded: 2006

   

• Headquarters: Frankfurt am Main, Germany

   

• Industry: Communication Software

   

• Parent Company: Matrix42 (acquired in January 2021) PitchBookfastviewer.com+2fastviewer.com+2PitchBook+2

FastViewer specializes in providing secure remote access, support, and collaboration solutions for various devices, including PCs, laptops, mobile devices, servers, and cloud workloads.

Established in 2006 in Neumarkt, Bavaria, FastViewer quickly became a notable provider of remote access and support solutions. In 2012, it became part of the Atos Unify product portfolio. Recognizing the increasing demand for remote work solutions, Matrix42 acquired FastViewer in January 2021 to enhance its digital workspace management offerings. PitchBook+3

FastViewer provides a suite of tools designed for efficient remote support and collaboration:

• Remote Access: Secure connections to various devices without the need for VPNs or firewall adjustments.

   

• Screen Sharing: Real-time sharing for troubleshooting and presentations.

   

• File Transfer: Securely exchange files during sessions.

   

• Mobile Device Support: Remote control capabilities for Android devices and view-only support for iOS devices.

   

• Integration: Seamless integration with Matrix42's Service Desk and Asset Management systems.

   

• Security: Features like two-factor authentication and encrypted connections ensure data protection.

FastViewer continues to evolve, introducing features that enhance user experience and adaptability:

• Webconsole for On-Premises: Provides full functionality without the need for additional web servers.

   

• Quickhelp App: Facilitates remote assistance via ad-hoc sessions, with flexible invitation options like QR codes or links.

Matrix42, the parent company of FastViewer, fosters a culture centered on innovation, collaboration, and inclusivity:

• Innovation: Encourages employees to contribute ideas that drive impactful solutions.

   

• Work-Life Balance: Offers flexible working hours and remote work options.

   

• Teamwork: Promotes a collaborative environment across its international teams.

   

• Diversity: Values a diverse workforce, believing it drives innovation and creativity.

FastViewer serves a global clientele, with its solutions being utilized by approximately 2,000 customers worldwide. The platform's adaptability makes it suitable for various industries, including IT, healthcare, and education.