The process begins with a meeting to understand your business goals, current operations, and specific needs.
Customization and Planning:
Based on your requirements, the Exercise.com team helps plan customization options.
Platform Setup and Integration:
Data migration (if applicable), setup of branding, and configuration of features such as online booking, scheduling, billing, and client portal.
Training and Onboarding:
The provider offers training sessions for staff and administrators.
Resources like tutorials and support are made available.
Go-Live and Support:
The platform is launched for daily operations.
Ongoing support and troubleshooting are provided as needed.
Customisation
Branding: Custom logos, colors, and themes to match your brand.
Features: Customizable workout plans, mobile app branding, and client engagement tools.
Scheduling and Booking: Tailored scheduling options to fit your business model.
Client Portal: Custom features for client interaction, progress tracking, and communication.
Integration: Ability to integrate with other business tools (e.g., payment gateways, CRM, marketing software).
White-label Options: Fully branded web app and mobile app experiences.
Additional Costs
Setup Fees: Often included in the initial package or can range from \0 to \1,500+, depending on customization complexity.
Monthly Subscription: Varies based on the plan, typically starting around \99 to \499+ per month, depending on features, number of users, and tier.
Support & Training: Usually included, but premium ongoing support or dedicated account management might incur additional charges.
Transaction Fees: If integrated payment processing is used, there may be merchant fees from payment gateways.
Additional Custom Development: Custom features or extensive integrations may involve extra development costs.
Training
Onboarding Sessions: Typically includes live or virtual training sessions tailored to your team’s needs, covering platform features, client management, scheduling, billing, and reporting.
Training Resources: Access to comprehensive tutorials, instructional videos, and documentation that can be used for ongoing reference.
Dedicated Support: Many plans include access to a dedicated account manager or support team who can assist with setup, customization, and troubleshooting.
Customer Support Channels: Support is usually provided via email, phone, and live chat during business hours.
Webinars and Workshops: Periodic educational webinars to help users get the most out of new features or updates.
Online Help Center: A self-service portal with FAQs, how-to guides, and troubleshooting tips.
Security Measures
Data Encryption: All data transmitted between users and servers is encrypted using SSL/TLS protocols.
Secure Data Storage: Data at rest is stored securely, often with encryption and regular backups.
Access Controls: Role-based permissions to restrict sensitive data access only to authorized personnel.
Compliance: Adheres to industry standards such as GDPR, HIPAA (if applicable), and other relevant privacy regulations.
Regular Security Audits: Periodic vulnerability assessments and security audits to identify and address potential threats.
Cloud Security: Utilization of reputable cloud service providers with robust security measures, including physical security, network security, and disaster recovery plans.
Updates
Frequency of Updates: Typically, platform updates occur monthly or quarterly, including bug fixes, feature enhancements, and security patches.
Management of Updates:
Updates are usually rolled out seamlessly with minimal disruption.
The company provides communication through email or platform notifications about upcoming or recent updates.
Sometimes, updates are scheduled during off-peak hours to minimize user impact.
New features or enhancements are often tested in staging environments before deployment.
Data Ownership and Portability
Ownership: Clients retain full ownership of their data, including client information, workout plans, scheduling data, and billing records.
Data Access: Exercise.com provides clients with secure access to their data at all times.
Data Export: Clients have the ability to export their data in common formats (CSV, Excel, etc.) for backup, analysis, or migration purposes.
Data Portability: The platform supports data portability, meaning clients can transfer their data to another system if they choose to switch providers, subject to standard data export procedures.
Scaling Up / Down
Flexible Plans: Exercise.com offers scalable plans that can accommodate the growth or reduction of your organization.
Scaling Up: Upgrading plans or adding additional locations or users is straightforward, often with minimal downtime and pro-rated billing.
Scaling Down: Downgrades or reductions in features or number of users are typically allowed, with adjustments reflected in billing.
Terms for Change: Changes to your plan generally require notifying the provider, with specific procedures outlined in your service agreement. The terms usually specify notice periods and any potential proration.
The terms & conditions for contract renewal and cancellation
Renewal: Contracts are often on an annual basis, with automatic renewal unless either party provides notice of non-renewal at least 30-60 days prior.
Cancellation:
Usually requires written notice (email or official form) within the contractual notice period.
Cancellation policies typically specify whether early termination fees apply.
Data access may be granted for a certain period post-cancellation, after which data may be permanently deleted.
Any prepaid fees or unused portions may be non-refundable, depending on the terms specified in the agreement.
Renewal Terms: May include clauses for renewal, review periods, and options for renegotiation.
Compliance
GDPR (General Data Protection Regulation): Ensures data privacy and protection for European users.
HIPAA (Health Insurance Portability and Accountability Act): If handling protected health information, the platform complies with HIPAA standards to safeguard sensitive health data.
CCPA (California Consumer Privacy Act): Meets requirements for California residents’ data privacy rights.
Other Standards: They may also comply with SOC 2, ISO 27001, and other industry security and privacy standards, although specific certifications should be confirmed with Exercise.com directly.
