EventMobi

Initial Setup and Integration:

Timeline: It is recommended to start the integration process at least two months before the event app launch date.

Requirements: Necessary information such as API details for your registration software or CRM, a list of integrations, and the launch date should be provided.

Process: Once the initial setup is complete, the rest of the process is relatively quick.

Customization and Configuration:

• Custom App Design: EventMobi offers custom app design services where their design team works with you to create an app that supports your event goals. This includes choosing from preconfigured templates, creating unique widgets, and ensuring consistent design across the app.

• Feature Configuration: You can configure various features such as event registration, agenda building, attendee engagement tools, and more. The platform's flexibility allows you to tailor these features to fit your specific event needs.

Training and Support

• On-Demand Training: EventMobi provides a series of on-demand training videos and weekly training webinars that include a complete platform overview and live Q&A sessions.

• Customer Support: The Event Success and Customer Care teams are available to assist with best practices, customized recommendations, and troubleshooting throughout the implementation process.

Testing and Launch:

• Testing: Before the official launch, it is crucial to test the app to ensure all features are working correctly and the design meets your expectations.

• Launch: Once testing is complete, the app is launched, and attendees can start using it for registration, agenda viewing, networking, and more.

Custom App Design: EventMobi's design team can create a unique app design tailored to your event goals. This includes custom templates, unique widgets, and consistent design elements across the app.

Flexible Feature Configuration: The platform allows extensive customization of features such as event registration, agenda building, attendee engagement tools, and more. You can build your agenda from scratch or use existing sessions, and customize the program page with tracks, cover images, descriptions, and more.

Branding and Visuals: The app's visuals and structure can be fully leveraged to support your brand goals. This includes custom layouts, menus, profiles, banners, and agenda designs to guide attendees' focus within the app

Security and Data Ownership: EventMobi provides robust security features such as password protection, Single Sign-On (SSO), SSL encryption, and GDPR compliance, ensuring that your data remains secure and under your control.

Single event pricing:

• Starts at $3,500 for 250 users.

• Custom quotes are provided for over 5,000 users.

Multi-event packages:

• Begin at $14,900 per year for 250 users.

• Up to $50,900 per year for 5,000 users.

Additional professional services may include:

• Full data management.

• Custom design services.

• Event organizer live support.

• Zoom assistance.

24/7 Support: EventMobi offers round-the-clock support via email, phone, and live chat from Monday to Friday. Weekend support is available from 8:00 am to 8:00 pm EST.

Resource Center: Users have access to a comprehensive library of online training videos, resources, and best practice articles. This helps users learn at their own pace and revisit materials as needed.

Live Expert Guidance: EventMobi provides the option to learn how to build an event app with a live expert who will guide users through each step of the process.

Event App Tech Consultant: A dedicated consultant helps users chart the best setup to achieve their event goals and reviews app analytics to improve future events.

On-Demand Training: EventMobi offers on-demand training videos and weekly webinars that cover a complete platform overview and include live Q&A sessions.

Customer Care Teams: The Event Success and Customer Care teams are available to assist with setup, troubleshooting, and providing creative ideas for maximizing the platform's potential.

Interactive Training Sessions: The platform supports interactive training sessions with features like live polls and surveys to ensure that attendees are engaged and learning the material throughout the session.

Password Protected Events: Events can be restricted with passwords, ensuring that only authorized attendees can access the event content.

Single Sign-On (SSO): EventMobi supports SAML and OpenID for Single Sign-On, allowing users to access the platform securely using their existing credentials.

SSL Encryption: All data transmitted through the platform is encrypted using SSL, protecting it from unauthorized access during transmission.

Custom Privacy Notice: Event organizers can create custom privacy notices to inform attendees about how their data will be used and protected.

GDPR Compliance: EventMobi is compliant with the General Data Protection Regulation (GDPR), ensuring that user data is handled in accordance with stringent privacy laws.

Frequency of Updates: EventMobi regularly updates its platform with new features and improvements. For example, recent updates include the addition of a one-click unsubscribe link in emails, login improvements for the Lead Capture App, and the ability to set the Activity Feed as the Home Page for the Event Space.

Automatic Updates: Changes made in the Experience Manager are pushed instantly and should appear within a minute on the app. This ensures that any updates or changes are reflected in real time, allowing event organizers to keep their content up-to-date without delay.

User Notifications: Users are kept informed about new features and improvements through the platform's Knowledge Base and announcements. This helps ensure that they are aware of the latest functionalities and can take full advantage of them.

Data Ownership: EventMobi ensures that event organizers retain ownership of their data. This includes attendee information, event content, and any other data generated through the platform. The platform's security measures, such as GDPR compliance, further reinforce this by ensuring that data is handled in accordance with stringent privacy laws.

Data Portability: EventMobi provides options for data portability, allowing users to export their data as needed. This includes the ability to import and export attendee information in bulk, manage sponsor profiles, and access detailed analytics. The platform's flexibility ensures that users can easily transfer their data to other systems if required.

Flexible Packages: EventMobi provides a range of packages and a la carte event technology and production services. This ensures that organizations can select and pay for only what they require, making it easier to scale services as needed.

Single Event vs. Unlimited Events: Organizations can choose between single event packages (starting at $3,500 USD per event) and unlimited events packages (starting at $9,000 USD per year). This flexibility allows for scaling based on the number of events planned.

Custom Solutions: EventMobi offers tailored solutions to fit specific event needs and budgets. Organizations can fill out a pricing form to receive recommendations and pricing options that best suit their requirements.

Automatic Renewal: Contracts may include automatic renewal clauses, ensuring continued access to the platform without interruption. Specific terms regarding the renewal process and notice periods are typically outlined in the individual contract agreements.

Cancellation Terms

Termination by EventMobi: EventMobi reserves the right to terminate the Terms of Use at any time, either for convenience, for any reason, or for no reason. This includes terminating a user's access to the platform if they breach the Terms of Use.

Termination by User: Users may terminate the Terms of Use by deleting their profile and ceasing to use the platform. If a user accesses the platform again in the future, they will have agreed to the Terms of Use once more.

Survival of Terms: Certain sections of the Terms of Use, such as those related to intellectual property, liability, and indemnification, will survive any termination or expiration of the agreement.

SOC 2 Type II Certification: EventMobi is SOC 2 Type II certified, which is an internationally recognized audit process. This certification demonstrates EventMobi's commitment to the security, availability, and confidentiality of user data. SOC 2 compliance requires strict adherence to security guidelines that keep information safe and secure. EventMobi's data protection procedures undergo an annual audit by an independent licensed CPA firm to ensure compliance with local requirements and international best practices.

GDPR Compliance

GDPR Compliance: EventMobi complies with the General Data Protection Regulation (GDPR), which is a European Union legislation regulating how companies collect, use, and store individuals' personal data. EventMobi offers a standard Data Processing Addendum (DPA) to help customers demonstrate compliance with GDPR. This DPA includes provisions for data processing, data transfer, and data protection, ensuring that personal data is handled in accordance with GDPR requirements.

PCI-DSS Level 1 Certification

PCI-DSS Level 1 Certification: EventMobi is a PCI-DSS Level 1 Service Provider, which is the highest level of certification for payment card data security. This certification ensures that EventMobi adheres to stringent security standards for processing, storing, and transmitting credit card informatio

ISO 27001 Certification