EQUP
By EQUP
Cost-Effective: Users appreciate that EQUP offers a free access plan, which allows management of multiple companies under one subscription, reducing overall costs compared to other CRM solutions
User-Friendly Interface: Many users find the interface intuitive and easy to learn, requiring only about 30 minutes to become proficient, making it accessible even for those who are not tech-savvy
Automation and Efficiency: Reviewers highlight the software's ability to automate daily tasks and provide business intelligence insights, which helps in managing teams, contacts, and customer segmentation effectively, ultimately saving time and resources
Lead Management: EQUP is praised for its capability to manage and nurture leads efficiently, allowing users to handle large volumes of leads with minimal human effort
Poor Customer Support: Many users express dissatisfaction with the level of support provided after signing up. Complaints include a lack of training and assistance, with some users stating that the training sessions were ineffective and poorly executed. One reviewer noted that the trainer was not knowledgeable about the system and merely read from a script, leading to frustration and a feeling of being ignored once the payment was made.
High Training Costs: Users have reported that the cost of training is excessively high, with one reviewer mentioning a charge of £1000 for training that did not meet their expectations. This has led to feelings of being overcharged without receiving adequate value in return.
Setup Issues: There are mentions of difficulties with the initial setup of the software, which some users found to be cumbersome and not user-friendly. This has contributed to an overall negative experience with the onboarding process.
Lack of Integration: Some users have pointed out that while EQUP offers API and webhooks, the direct integration with other popular applications is limited, which can hinder workflow efficiency.
