Engagedly

Initial Assessment and Planning: The implementation process begins with a thorough assessment of the organization's needs and existing HR workflows. Consultants work closely with the organization to identify areas for improvement and plan the customization of the software to align with these workflows.

Customization and Configuration: The software is customized to fit the specific needs of the organization. This includes tailoring workflows, assessment criteria, and reporting structures to meet the organization's unique goals and challenges.

Integration and Testing: After customization, the software is integrated with existing HR tools and systems. This phase includes extensive testing to ensure all features work seamlessly and meet the organization's requirements.

Tailored Solutions: Engagedly offers extensive customization options, allowing organizations to tailor the software to their specific needs. This includes creating custom objects, fields, rules, calculations, and views.

Consultant Assistance: Consultants help customize the software to align with the organization's HR workflows, such as onboarding processes, assessment criteria, and reporting templates.

Scalability: The software is designed to scale with the organization, ensuring that it remains effective as the organization grows and evolves.

Pricing Model: Engagedly uses a per-user, per-month pricing model, starting at $9 per user. The exact cost can vary depending on the features and scale of implementation required by the organization.

Setup Fees: While specific setup fees are not detailed, the initial system setup is noted to be time-consuming, which may imply additional costs associated with configuration and customization.

Maintenance and Support: Ongoing maintenance and support are likely included in the subscription model, but specific fees for these services are not explicitly mentioned.

Training Costs: Training resources such as documentation, live online sessions, and webinars are provided, which may incur additional costs depending on the level of training required.

Comprehensive Training Resources: Engagedly offers various training resources, including documentation, in-person sessions, live online training, videos, and webinars to support new users.

24/7 Support: The platform provides extensive support options, including phone, chat, FAQ, forum, help desk, knowledge base, and ticketing systems, ensuring users have access to assistance when needed.

Dedicated Account Managers: Existing customers have access to dedicated account managers who provide personalized support and assistance.

Data Encryption: Engagedly employs robust encryption methods to protect sensitive data and ensure it remains secure during transmission and storage.

Access Controls: The platform provides customizable access controls, allowing organizations to define user roles and permissions to restrict access to sensitive information.

Integration Security: Engagedly integrates securely with other systems using protocols like SFTP, ensuring data is transferred safely between platforms.

Regular Security Audits: The platform undergoes regular security audits to identify and address potential vulnerabilities, ensuring the software remains secure against emerging threats.

Regular Updates: Engagedly releases updates regularly to enhance functionality and address any issues. Clients are informed whenever new updates are available, ensuring they are aware of improvements and changes.

Client Notification: Users are notified about updates through various channels, including email and notifications within the platform, to ensure they are informed and can prepare for any changes.

Seamless Integration: Updates are designed to integrate seamlessly into the existing system, minimizing disruption to users and maintaining the continuity of operations.

Feedback-Driven Enhancements: Engagedly values customer feedback and incorporates it into updates, ensuring that the platform evolves in line with user needs and industry trends.

Testing and Quality Assurance: Before release, updates undergo rigorous testing to ensure they meet quality standards and do not introduce new issues.

Customer Ownership: Engagedly's policy emphasizes that customers retain ownership of their data. This ensures that organizations have full control over the information they input into the system.

Data Portability: The platform supports data portability, allowing users to export their data in standard formats. This facilitates easy transfer of information if needed.

Secure Data Handling: Engagedly ensures that all data handling complies with industry standards for security and privacy, providing peace of mind to users regarding the safety of their information.

Access Control: Users have the ability to manage access to their data, ensuring that only authorized personnel can view or modify sensitive information.

Compliance with Regulations: Engagedly adheres to relevant data protection regulations, ensuring that its practices align with legal requirements for data ownership and portability.

Flexible Scaling: Engagedly offers flexible terms for scaling up or down, allowing organizations to adjust their subscription based on changing needs.

Per-User Pricing Model: The pricing model is based on a per-user, per-month fee, which facilitates easy scaling by adding or removing users as needed.

Customizable Packages: Organizations can customize their packages by selecting add-ons or removing features, enabling them to tailor the platform to their specific requirements.

Renewal Terms: Contracts are typically renewed on an annual basis, with notifications sent to customers prior to the renewal date to allow for any necessary adjustments.

Cancellation Policy: Customers can cancel their subscription by providing notice as specified in the terms of service. This ensures that organizations are not locked into long-term commitments if their needs change.

Prorated Refunds: In some cases, Engagedly may offer prorated refunds for unused services if a contract is canceled before the end of the term.

Modification of Services: Customers have the option to modify their services during the contract term, allowing them to add or remove features as needed.

GDPR Compliance: Engagedly complies with the General Data Protection Regulation (GDPR), ensuring that data handling practices meet European standards for privacy and security.

Industry Standards: The platform adheres to industry best practices for data security, including encryption and secure access controls, to protect user information.

Regular Audits: Engagedly conducts regular security audits to ensure ongoing compliance with relevant standards and to identify areas for improvement.

Data Protection Policies: Comprehensive data protection policies are in place to safeguard user data and ensure compliance with legal requirements.