The process begins by installing Email Meter on your organization’s domain. This step allows the tool to connect with your team’s mailboxes, whether you use Google Workspace or Microsoft 365, so it can start collecting email data for analytics.
2. Workspace Setup
Next, you set up your workspace within Email Meter. This involves configuring which mailboxes will be tracked, assigning user permissions, and setting up the initial structure for your analytics environment.
3. Customization and Configuration
You can customize the platform to fit your business needs by:
Defining business hours to ensure metrics reflect your team’s actual working times
Creating custom dashboards and reports for different teams or roles
Setting up alerts for important KPIs, such as response times and email volumes
4. Security and Integration
Email Meter provides strong security features, including data encryption, detailed permission controls, single sign-on (SSO) with SAML 2.0, and secure data storage. The platform is also ISO 27001 certified and undergoes annual security audits to ensure compliance.
5. Onboarding and Support
A dedicated onboarding process is provided, with experts from the Email Meter team guiding you through setup, customization, and any questions you may have. Ongoing support is available to help you get the most out of the platform.
Customisation
Email Meter Enterprise is designed to be highly adaptable, making it suitable for a wide range of business needs. Here are the main ways it can be customized:
Custom Dashboards: You can create dashboards that reflect your team’s unique workflows, tracking metrics like response times, service level agreements (SLAs), and shared mailbox activity. Analytics can be broken down by labels, categories, folders, domains, addresses, teams, locations, or time zones.
Custom Reports and Alerts: The platform allows you to schedule reports to be delivered daily, weekly, or on a custom schedule. You can also set up automated alerts for changes in key performance indicators (KPIs), helping you respond quickly to important trends.
Advanced Filtering: Reports can be filtered by specific email addresses, subject lines, or other criteria, so you always have access to the most relevant data.
Integration with Business Intelligence Tools: Email Meter can be connected to major business intelligence platforms, such as Google BigQuery, Microsoft Power BI, and Tableau. This lets you combine email analytics with other business data for deeper insights.
Custom Roles and Permissions: The software offers detailed permission controls and custom roles, so you can manage who has access to different types of information.
Omnichannel Reporting and SLA Management: For more complex organizations, you can set up reporting across multiple communication channels and manage SLAs for different teams or clients.
Personalized Onboarding and Support: Email Meter provides tailored onboarding with a dedicated customer success manager and access to data experts who can help build custom models and dashboards.
Workflow Customization: The platform can be tailored for specific use cases—such as balancing agent workloads, tracking prospecting efforts, or managing resources in real time.
Additional Costs
Pricing Structure:
The standard plan for teams (called the Plus plan) is priced at $19 per user per month, or $15 per user per month if billed annually. This covers advanced filters, team performance reports, and custom metrics, and is suitable for teams tracking up to 15 mailboxes.
For larger organizations or those needing advanced customization, there is an Enterprise plan with custom dashboards and additional features. Pricing for this plan is determined based on your specific requirements and is provided as a custom quote.
Setup Fees:
There are no standard setup fees for the Plus plan. For enterprise-level customizations, setup or implementation costs may be included in your custom quote, depending on the complexity of your needs.
Maintenance and Support Charges:
Priority support is included in the Plus and Enterprise plans, giving you access to a dedicated customer success manager and faster support response times.
Ongoing maintenance is included as part of your subscription; there are no separate maintenance fees for standard use.
If your organization requires special integrations or highly advanced workflow configurations, there may be additional costs, which are discussed during the enterprise sales process.
Billing Options:
Both monthly and annual billing are available, with discounts for annual commitments.
Training
Email Meter Enterprise provides a structured onboarding process to help new users get started efficiently. The steps include:
Installation Guidance: Detailed instructions are available for installing Email Meter on either Google Workspace or Microsoft 365 domains.
Workspace Setup: Users receive guidance on setting up their workspace, tracking mailboxes, adding users, and configuring business hours to ensure accurate metrics.
Feature Tutorials: Documentation covers how to create alerts, manage user permissions, and utilize key features.
Ongoing Support: Users can access support for troubleshooting and further customization as needed. The platform also offers the ability to manage and adjust tracked mailboxes and user access at any time.
This onboarding process is designed to be hands-on and user-friendly, ensuring teams can quickly leverage the platform’s analytics and reporting capabilities.
Security Measures
Email Meter Enterprise employs several robust security measures to protect user data:
Data Minimization: The platform only processes email metadata (such as sender, recipient, subject, and date) and does not access email bodies or attachments.
ISO 27001 Certification: Email Meter is ISO 27001 certified and maintains an Information Security Management System (ISMS) that aligns with SOC 2 Type 2 standards.
Annual Third-Party Audits: The application is audited yearly by independent third parties and verified by Google to ensure ongoing compliance and security.
GDPR & CCPA Compliance: Email Meter is fully compliant with major data privacy regulations, including GDPR and CCPA. Users have rights to request, delete, or review their data and can revoke access at any time.
Data Segregation: Each customer’s data is stored in separate databases, enhancing security and simplifying compliance.
Cloud Security: All data processing occurs within Google Cloud Platform, leveraging Google’s advanced security infrastructure, including encryption at rest and in transit.
Access Controls: Admins can set custom roles and permissions, and revoke platform access at any time for Google Workspace or Microsoft 365 users.
Updates
Email Meter Enterprise is designed as a cloud-based solution, which allows for regular and seamless updates. While the exact frequency of updates is not specified, the platform is described as fast, reliable, and capable of adding new metrics and features regularly. Updates are managed by the Email Meter team and deployed automatically, ensuring users always have access to the latest features and security enhancements without manual intervention or disruption to service.
Data Ownership and Portability
Email Meter Enterprise’s policy on data ownership and portability is as follows:
Data Ownership: Customers retain ownership of their email metadata and any resulting reports, analytics, and metrics generated from their use of the platform. Email Meter, as the service provider, owns all intellectual property rights to the software, scripts, and underlying technology, but not to the customer’s data or the insights derived from it. The company only processes email metadata (such as headers) to the extent necessary to provide the service, and does not access email content or attachments. Customers must have the necessary rights and authority to use the product with their email accounts and data.
Data Portability: Customers can access and export their analytics and reports at any time. The platform supports integration with business intelligence tools such as Google BigQuery, enabling customers to directly analyze and export their email data for further use or combination with other business data. If a customer requests, Email Meter can also transfer certain information to third parties as directed by the customer.
Data Deletion and Revocation: Customers have the right to request deletion of their data or revoke access at any time, in line with privacy regulations such as GDPR and CCPA. If Email Meter undergoes a business transition (such as a merger or acquisition), customers will be notified before their data is subject to any materially different privacy or security policies.
Scaling Up / Down
Scalability: Email Meter Enterprise is designed to accommodate organizations of all sizes, from small teams to large enterprises with high volumes of email traffic. The platform can efficiently handle increases or decreases in the number of users or mailboxes being tracked.
Scaling Up: Organizations can add more users, mailboxes, or domains as their needs grow. The platform supports domain-wide installation or selective tracking of specific users, and custom dashboards can be expanded to cover new teams, departments, or business units.
Scaling Down: If organizational needs change, customers can reduce the number of tracked users or mailboxes. Administrators have the flexibility to adjust access and permissions, ensuring only the necessary accounts are monitored.
Contract and Billing Adjustments: Changes in the number of users or the scope of service are typically reflected in the billing terms, which are set out in the customer’s order form or agreement. Customers can modify their subscription as needed, and the company’s support team can assist with transitions to ensure a smooth scaling process.
The terms & conditions for contract renewal and cancellation
Contract Term and Renewal:
The agreement between Email Meter and the customer begins either when the customer accepts the agreement or first uses the product. It continues until the term specified in all active order forms expires or is terminated.
Renewal terms are typically set out in the order form. Unless otherwise specified, the agreement continues until the end of the current term, after which it may be renewed or terminated according to the terms in the order form.
Cancellation and Termination:
Termination for Convenience (Paid Subscriptions):
Email Meter may terminate the agreement for paid customers with at least 30 days’ prior notice. In this case, customers will receive a prorated refund for any prepaid, unused portion of the term after the termination date.
Customers may also terminate for convenience by providing at least 30 days’ written notice. However, if a customer terminates for convenience, they are not entitled to a refund and must pay any unpaid fees for the remainder of the term within 30 days after the effective termination date.
Compliance
Email Meter Enterprise meets several major compliance and security standards:
GDPR (General Data Protection Regulation): Fully compliant, with all user rights supported, including data access, deletion, and export. Data is stored within the EU and never leaves the Google Cloud.
CCPA (California Consumer Privacy Act): Fully compliant, allowing for data deletion and transparency regarding data processing.
ISO 27001 Certification: Email Meter is ISO 27001 certified, demonstrating a robust Information Security Management System.
SOC 2 Type 2 Standards: The platform’s ISMS is developed to meet SOC 2 Type 2 standards.
Annual Third-Party Audits: Email Meter is audited yearly by independent third parties and verified by Google.
CAN-SPAM and HIPAA (as relevant): The platform supports compliance with additional regulations such as CAN-SPAM and HIPAA, especially for enterprises in regulated industries.
Data Minimization: Only email metadata (headers such as from, to, subject, and date) is processed; email bodies and attachments are not accessed.
Data Segregation and Encryption: Each customer’s data is stored in separate databases and encrypted, leveraging Google Cloud Platform’s security infrastructure.
Custom Roles and Permissions: Admins can set granular permissions and revoke access at any time.
