Driv.in
By Drivin
Initial Consultation and Needs Assessment: Drivin’s team works closely with the business to understand specific logistics workflows, integration requirements, and operational goals. This step typically takes a few days, depending on the complexity and scale of the operation.
Account Setup and Configuration: User accounts and organizational settings are created within the cloud-based platform. Key business data (fleets, routes, depot details, users) is imported or manually entered, often completed within 1–2 days.
System Integration: Drivin is connected to relevant ERP, WMS, or other business systems using APIs or webhooks as needed. This ensures seamless data synchronization between platforms. The integration phase may take from a few days to a couple of weeks, depending on IT resources and systems involved.
User Training and Onboarding: Logistics teams, dispatchers, and drivers receive personalized training, including how to use route planning, real-time tracking, proof of delivery, and notifications. Drivin provides online guides, live demos, and ongoing support, usually making teams ready within a few sessions.
Hardware Preparation (If Applicable): In cases where vehicle tracking devices or driver apps need to be installed, Drivin coordinates hardware provisioning and setup. Mobile apps can often be deployed instantly, while additional IoT device installation can add a day or two for each fleet segment.
Pilot and Testing Phase: A small-scale rollout (pilot) is conducted to test key features in real operational conditions, verify integrations, and refine workflows. Feedback is gathered and adjustments are made to ensure the system aligns with business needs. This phase generally takes between a few days and a week.
Full Deployment: Once successful testing is completed, Drivin is rolled out organization-wide. All workflows, notifications, tracking, and integrations go live. Most organizations are fully operational on Drivin within a few days after completing the pilot.
Drivin is designed as a versatile, cloud-based transportation management system (TMS) that can be extensively customized to fit the unique requirements of diverse logistics operations and industries.
Scalable Modules: Drivin supports modular deployment, allowing businesses to activate only the features and functionalities they need (such as route optimization, fleet tracking, proof of delivery, document management, incident resolution, etc.).
Suitable for All Business Sizes: Whether managing a single fleet or a multi-region, multi-depot operation, Drivin can scale up or down with business needs, supporting unlimited users, locations, and vehicles.
Manual and Automated Planning: Users can plan routes manually for high-touch control or automate them via Drivin’s AI-powered engine, with settings configurable for various business rules, constraints, and industry mandates.
Customization of Optimization Criteria: Businesses can adjust optimization parameters—such as delivery windows, traffic preferences, vehicle capacities, and sustainability goals—to reflect real-world constraints and priorities.
API and Webhooks: Drivin offers robust API and webhook capabilities, enabling seamless integration with ERP, WMS, e-commerce platforms, telematics/GPS systems, and custom business tools. This ensures data flows smoothly between Drivin and existing business ecosystems.
Custom Data Automations: Automated settlements, data synchronization, and notification flows can be configured to fit specific operational needs and organizational workflows.
Customizable Analytics: The central dashboard provides real-time metrics and KPIs tailored to user-defined business objectives. Teams can configure reports and analytics to monitor specific delivery, performance, and sustainability indicators relevant to their operation.
Live Monitoring Controls: Users can choose how to visualize and track different fleets, routes, or incidents according to their own process requirements.
Custom Alerts: Notifications (such as ETA updates, delivery status, or incident alerts) are fully customizable in terms of content, delivery channels (SMS, email, in-app), and audience (drivers, managers, customers).
Incident Workflows: The incident management module allows organizations to define their own escalation, resolution, and tracking steps for different types of logistics exceptions.
Digital Document Customization: Electronic proof of delivery (POD) forms, document workflows, and checkpoints can be adapted for various industries, from B2B to B2C, ensuring regulatory and business process compliance.
Returns and Reverse Logistics: Processes for returns handling and exception management are configurable based on the specific nature and policies of a business.
Role-Based Permissions: Administrators can assign custom roles, access rights, and approval flows, ensuring that every stakeholder only sees and acts upon information pertinent to their role.
Unlimited User Support: The platform supports unlimited users, adaptable for businesses with centralized or distributed teams.
CO2 and Fuel Metrics: Companies can customize settings for measuring, reporting, and incentivizing sustainable practices (e.g., reduced emissions, fuel efficiency, driver rewards).
Driver Rewards: Drivin Rewards enables configuration of incentive programs promoting eco-friendly driving and operational excellence
Multilingual and Multi-Region Support: The platform can be adapted for different languages, regions, and regulatory environments, supporting businesses with an international presence or diverse customer bases.
Drivin provides comprehensive onboarding for new users, guiding them through each step of implementing and configuring the platform. Upon starting with Drivin, businesses work with a dedicated team of logistics process experts who tailor the setup and training process to the company’s specific operational needs. The support team offers hands-on assistance during account creation, data import, system integration, and initial deployment, ensuring users can rapidly and effectively utilize core features like route planning, real-time tracking, and proof of delivery.
New users receive personalized training delivered by Drivin’s consulting and customer support team. Training sessions are adapted to the business’s workflows and may include:
Interactive online demonstrations and guided walkthroughs of the main dashboard, fleet management tools, and analytics features.
Step-by-step tutorials for route optimization, document management, delivery monitoring, and notification setup.
Best practices for integrating Drivin with ERP, WMS, and other business systems via API or webhooks.
Mobile app and driver module onboarding, ensuring field teams know how to use tracking, digital proof of delivery, and real-time communication tools.
Drivin maintains a self-service knowledge base, including FAQs, user manuals, and troubleshooting guides. This library allows users to find answers to common questions and learn about advanced platform capabilities at their own pace.
Users have access to responsive customer support through multiple channels:
Email/Help Desk: Standard ticketing and email assistance for day-to-day queries and technical issues.
Live Chat: Real-time communication with support representatives for immediate questions or troubleshooting.
FAQs and Knowledge Base: Quick access to documentation, updates, and tips for both new and experienced users.
Drivin implements a robust, multi-layered security framework to protect customer and operational data across its cloud-based Transportation Management System (TMS). The platform is engineered for high standards of confidentiality, integrity, and availability, ensuring that sensitive logistics information is safeguarded at every stage of use and storage.
Drivin has achieved ISO 27001 certification, a globally recognized standard for information security management systems (ISMS). This certification validates that Drivin maintains rigorous protocols for risk assessment, control implementation, and regular audits, ensuring the continuous protection of data throughout its lifecycle. Compliance with ISO 27001 demonstrates Drivin’s commitment to meeting the highest international standards for information security, managing data risks, and maintaining customer trust.
Encryption in Transit and at Rest: All sensitive data transmitted between users, devices, and Drivin’s servers is protected using industry-standard SSL (Secure Socket Layer) technology. Data is encrypted both during transmission and when stored, preventing unauthorized access or disclosure.
Payment Data Security: For payment and financial transactions, data is encrypted and only accessible to authorized payment gateway systems; Drivin does not store private payment details after transaction processing.
Role-Based Permissions: Drivin employs robust access control mechanisms, ensuring that only authorized personnel can access sensitive data. User authentication and role-based permissions restrict visibility and operational actions according to job function.
Physical, Electronic, and Managerial Safeguards: The system uses physical, electronic, and managerial procedures to prevent unauthorized access, maintain data security, and ensure the correct use of information.
Continuous Monitoring: Drivin continuously monitors its platform for vulnerabilities and potential threats, allowing for proactive identification and mitigation of security risks.
Incident Management: The company maintains policies and technologies for rapid response to suspected incidents, breaches, or data loss events, minimizing operational disruption and impact.
GDPR Alignment: Drivin’s policies are aligned with the General Data Protection Regulation (GDPR), ensuring strong data privacy practices and supporting rights to access, update, retrieve, and remove personal data. Data is only processed and stored as long as necessary to fulfill service obligations or legal requirements.
Data Subject Rights: Customers and end users have self-service access to view, export, or delete their data per GDPR and other applicable data privacy regulations.
Limited Data Retention: Personal and operational data is only retained for as long as needed to provide services. When no longer required, data is either removed from Drivin’s systems or fully depersonalized, ensuring it cannot be linked to any user.
Secure Disposal: Upon account closure or specific user requests, Drivin securely deletes all data within defined timeframes, generally no longer than 60 days after the request.
Secure API and Webhooks: Integrations with ERP, WMS, and other systems are protected through secure API endpoints and webhooks, ensuring safe automation of data flows between systems.
Automatic Cloud Delivery: Drivin’s SaaS architecture means that all updates are centrally managed and delivered automatically via the cloud. Users access the most current system version upon login, with no need to download or install manual updates. This ensures consistency and instantaneous access to every new feature or fix across all accounts and locations.
Integration and Synchronization: Updates affecting integrations (such as ERP or WMS connectors) are managed by Drivin’s technical team. APIs and webhooks are maintained for compatibility, and customers are informed of any changes that may require configuration adjustments on their end.
Communication and Transparency: Significant new features, security upgrades, or policy changes are communicated directly to users via dashboard notifications, customer emails, help center articles, or release notes. Training resources and step-by-step guides are often provided to help users quickly adopt major updates.
Testing and Reliability: Updates are thoroughly tested by Drivin’s development and quality assurance teams before deployment. Pilot programs or gradual rollouts may be used for substantial new features to ensure reliability and gather user feedback prior to full release.
Customer Data Control: Drivin maintains that the data submitted, generated, or processed via its platform—including fleet tracking information, delivery records, digital proofs of delivery, document uploads, and operational analytics—remains under the ownership of the customer. This principle means clients retain both legal and practical rights over their logistics and business data, ensuring only authorized users have access.
Data Privacy and Confidentiality: Drivin does not claim ownership of customer data and commits to using, processing, or sharing data solely for operational purposes or with explicit customer consent or as legally required. The company’s privacy and security framework, supported by ISO 27001 certification, guarantees restricted access controls and encrypted handling of all sensitive and operational data.
No Unauthorized Data Sharing: Drivin’s policies prohibit selling, renting, or distributing customer data to third parties for marketing or unrelated business use without customer approval. Data is only integrated with other business systems (ERP, WMS, etc.) based on company-defined permissions and API/webhook configurations.
Export and Access Rights: Drivin enables customers to export their operational and tracking data upon request. Data can be extracted in standard digital formats (such as CSV or Excel), supporting requirements for regulatory compliance, archival, or migration to alternative platforms.
API & Integration for Portability: The system is built for seamless integration, providing robust API and webhook capabilities that facilitate the real-time and automated transfer of data between Drivin and external systems. This ensures customers can synchronize, migrate, or back up logistics and delivery information as business needs change.
Drivin is designed with scalability and business agility as core priorities. The platform’s SaaS and modular architecture enables organizations to easily increase or decrease usage as operational requirements shift, supporting growth, seasonality, cost optimization, and evolving logistics needs.
On-Demand Expansion: Drivin supports unlimited users, vehicles, and locations. Businesses can activate or deactivate modules (such as route optimization, digital proof of delivery, or incident management) according to current demand, without rigid technical or licensing barriers.
No Hard Minimum or Maximum: Organizations of any size—from single-fleet operations to multi-location enterprises—can scale the number of tracked vehicles, users, or services up or down at any time. This flexibility allows for smooth adaptation to market fluctuations or seasonal changes without service interruptions or renegotiation.
Pay-for-What-You-Use Model: Customers are billed only for the modules, users, or vehicle units currently active on the platform. Costs align directly with the present needs of the organization, eliminating unnecessary overhead during slow periods while enabling rapid expansion as operations grow.
Cloud-Based Licensing: As a cloud-native SaaS solution, Drivin does not require hardware investment for scaling. There are no reinstallation or IT infrastructure costs when expanding to additional vehicles, locations, or business lines.
Real-Time Adjustments: Administrators can add or remove vehicles, deploy to new regions, or grant access to new users directly from the dashboard on an as-needed basis. These changes take effect instantly or in the next billing cycle, streamlining operations management.
Seamless Module Activation: New features, integrations, and workflow automations can be switched on or off according to current business needs, with support from the Drivin team for both large expansions and downscaling/pausing of services.
Subscription Structure: Drivin operates as a cloud-based SaaS platform, typically offering ongoing, subscription-based access. Most customers are billed monthly or annually, depending on their preferred cycle and agreement.
Automatic Renewal: Subscriptions generally renew automatically at the end of each billing period—month-to-month or annual—unless the customer notifies Drivin of a desire to cancel or change the service.
Flexible Licensing: Drivin’s modular, pay-for-what-you-use licensing structure lets businesses activate or deactivate users, vehicles, and modules at any time. The billing amount adjusts each cycle to reflect active usage, making scaling and adjustment easy and transparent.
No Fixed-Term Lock-In: Contracts are designed to be flexible, avoiding long-term lock-ins or restrictive commitments. Businesses can typically expand, reduce, or modify their scope of service as needed, without incurring penalties.
Plan and Service Adjustments: Administrators can adjust modules, features, user count, or vehicle coverage directly from the dashboard. Such changes take effect immediately or in the next billing cycle.
Transparent Rate Adjustments: If a customer increases or decreases active modules, users, or tracked vehicles, the service fees are adjusted accordingly in the next invoice, offering clear cost alignment with organizational needs.
Cancel Anytime Policy: Customers have the right to cancel their Drivin subscription at any time. There are no cancellation penalties, and organizations simply pay through the end of their current billing cycle.
End of Service Process: Upon cancellation, access to the Drivin platform continues until the paid period concludes. Afterward, accounts and services are deactivated.
Data Export and Access: Customers can request export of their operational and logistics data before termination. Drivin ensures data is provided in a standard format (such as CSV or Excel) and supports data migration or archiving needs.
No Prorated Refunds: Usually, refunds are not given for partial months or periods. Service remains active until the end of the paid billing cycle, with customers responsible for charges accrued up to that date.
Module or Feature Downgrade: Rather than full cancellation, businesses can deactivate modules, remove vehicles, or pause segments of their service. This adjustment reflects in the next billing cycle, allowing for partial scaling down instead of total termination.
Return of Hardware: As Drivin is primarily software- and app-based, no hardware returns are required unless specific GPS or telematics devices were leased through Drivin. In such cases, follow separate device return arrangements.
Drivin is designed with stringent compliance and security standards to ensure the protection and integrity of logistics data across its Transportation Management System (TMS).
ISO 27001 Certified: Drivin has achieved ISO 27001 certification, demonstrating that its information security management system (ISMS) meets internationally recognized standards for data protection, risk management, and ongoing security improvement. This ensures that customer data is managed and protected according to rigorous global best practices.
GDPR Compliance: Drivin aligns its data privacy and processing practices with the General Data Protection Regulation (GDPR), supporting user rights such as data access, correction, portability, and erasure. This allows businesses using Drivin in the EU, UK, or other regions with modern privacy regulations to confidently meet their obligations.
Data Subject Rights: Users can access, export, or request deletion of their operational and personal data, supporting regulatory compliance and customer control over their information.
Encryption: All sensitive data transmitted and stored within Drivin is encrypted using industry-standard protocols (SSL for transmission and storage), protecting business and customer information from unauthorized access.
Role-Based Access Control: Access to the platform's features and data is managed through robust authentication and role-based permissions, ensuring only authorized users can view or modify sensitive information.
Secure APIs and Webhooks: Integrations with ERP, WMS, and third-party business tools are protected using secure API endpoints and webhooks, supporting automated, compliant data flows between systems.
Regular Security Audits: The Drivin platform is regularly audited to ensure adherence to both ISO and GDPR requirements, with processes in place for vulnerability assessment, incident response, and ongoing improvement.
