Doubleknot

Doubleknot is an all-in-one museum management software platform designed to streamline operations and enhance engagement for cultural institutions. Serving over 300 museums, science centers, historic sites, and other nonprofit organizations across North America, Doubleknot offers a fully integrated solution that centralizes ticketing, admissions, membership management, fundraising, education programs, event registration, and point-of-sale (POS) systems into a single, cohesive platform. At the core of Doubleknot’s value is its ability to simplify and automate complex workflows. Museums can manage timed-entry ticketing, set dynamic pricing for different visitor segments, and issue mobile tickets to reduce wait times and paper waste. The platform supports flexible membership structures with tiered pricing, digital member cards, and automated renewals. Fundraising tools allow institutions to track campaign progress, donor participation, and recognition, while the communications suite enables targeted outreach to members and supporters. Doubleknot’s education and group sales module is particularly robust, allowing museums to book field trips, camps, workshops, and private events with ease. Administrators can view reservations and capacity through a centralized calendar and offer customized pricing and incentives for group bookings. Event registration is equally streamlined, with customizable forms, mobile check-in, waitlist management, and promotional tools that ensure smooth attendee experiences. The platform’s POS system supports secure credit card, mobile, and cash payments, and includes upsell options for donations, special exhibits, and merchandise. Museums can also integrate an online store to manage both in-person and virtual gift shop sales and inventory. All visitor interactions and transactions are stored in a unified CRM database, allowing institutions to analyze engagement trends, build detailed supporter profiles, and integrate with external CRMs for seamless data transfer. Doubleknot’s competitive edge lies in its ability to serve organizations with multiple operational needs, admissions, events, fundraising, and retail, all within one system. This eliminates the need for multiple vendors and reduces administrative overhead. The platform is praised for doing everything that competitors like Altru offer, and in some cases, doing it better. With a customer retention rate exceeding 95%, Doubleknot has proven its reliability and effectiveness in helping museums grow revenue, improve visitor experiences, and deepen community engagement.