Desku is an AI-powered customer service software designed to enhance lead conversion, support efficiency, and revenue. It offers features such as a no-code AI chatbot builder for automating customer interactions, a knowledge base for self-service support, and the ability to handle order inquiries, returns, and technical questions. Desku integrates with social media and e-commerce platforms, providing a unified support experience with features like live chat and automated ticket tagging. The AI-driven platform aims to reduce response times, decrease email volume, and improve customer loyalty, with a quick onboarding process.
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AI-powered chatbotsLive chat supportTicketing systemKnowledge baseMulti-channel communicationCustomizable chat widgetEmail supportCRM integrationAnalytics and reportingConversation taggingSLA managementTeam collaboration toolsAI co-pilot for teamsChat transcriptsFeedback collectionCustomizable helpdesk templatesIntegrations with e-commerce platformsNo-code chatbot builderWhatsApp integrationSocial media supportProactive chatVisitor trackingCustomizable ticket formsAPI accessCustomer segmentationReal-time notificationsAdvanced search functionalityUser permissions and rolesEscalation managementEmailHelp DeskFAQsForumKnowledge BaseCloud, SaaS, Web-BasedDesktop - MacDesktop - WindowsMobile - AndroidMobile - iPhone
