Deputy software implementation follows a structured approach, varying based on the size of the business. The process begins with discovery and planning, where the business understands its specific problems and defines success criteria. The software is configured according to the business's requirements, including pay rates and scheduling rules. Businesses can test the setup and provide feedback. Comprehensive training is provided before going live, including live sessions and on-demand videos. The final stage involves deploying the software for everyday use, including final checks and system functionality. The implementation timeline for small to medium businesses is typically one week, with four live sessions or on-demand sessions. Large businesses have a more variable timeline, involving more detailed planning and configuration, which can extend the implementation time.
Deputy software provides a range of customization options to suit specific business needs. It allows businesses to set up different pay rates for team members, tasks, and times worked, enabling them to manage diverse pay structures and comply with labor laws. Deputy integrates with various payroll, POS, and HR systems, facilitating seamless data transfer and synchronization. Custom connectors can be built for data provisioning and integration. Custom data exporters can be developed for specific data extraction or enrichment needs. Deputy also includes a robust Pay Rule Library to help businesses comply with federal, state, and local labor laws, including overtime pay and meal and rest breaks. The software can be customized for various devices, ensuring accessibility for all users. Deputy also offers ongoing support and training, including live sessions, webinars, and a dedicated training hub.
The subscription pricing covers unlimited 24/7 support for all users
There is a minimum monthly spend of $25 USD/$25 AUD/$15 GBP per invoice for the monthly Premium, Scheduling and Time & Attendance plans from July 2022
SMS messaging charges apply if sending SMS notifications through Deputy, varying by country (e.g. 1c per 160 characters in the US)
Deputy offers comprehensive training and support options for new users:
Training
Live training sessions and webinars led by implementation experts
Library of on-demand tutorial videos covering setup, scheduling, mobile app usage etc.
Training hub with articles on common issues
Support
24/7 live chat support is available for the first 60 days for accurate setup
24/7 phone support with dedicated numbers for US, Australia, UK and global
Email support with typical 5-minute response time
Extensive help center with articles and guides
Deputy is a company that uses advanced security measures to protect customer data. These include TLS 1.2 encryption for data transmission, AES-256 encryption for data at rest, and secure storage of user login credentials. The company also employs a next-generation web application firewall to mitigate risks from common web attacks. Deputy uses Amazon Web Services' secure and scalable cloud infrastructure for hosting customer data across strategic regions. The company uses a Security Information and Event Management (SIEM) platform for monitoring and analyzing systems performance. They engage third-party experts for annual penetration testing and have an ongoing private bug bounty program to identify potential vulnerabilities. Deputy maintains compliance with industry standards like ISO 27001, SOC 2 Type II, PCI-DSS, and is listed as a CSA Star Level 1 organization by the Cloud Security Alliance.
Deputy is a software company that regularly updates its software to provide the latest features, improvements, and security enhancements. The company updates its app frequently, including under-the-hood updates to keep it running smoothly. New features and improvements are rolled out to all accounts using the relevant engine or feature set, ensuring they are available to all users. Deputy also actively seeks user feedback and provides support through various channels, including live chat, phone, and email, to address any issues that arise from updates.
Deputy's subscription agreement outlines its policy on data ownership, which includes customer data ownership, a limited-term license to use data, and a perpetual, irrevocable, royalty-free license to use customer feedback and aggregate data. Customers retain ownership of their data, and Deputy does not acquire any rights, titles, or interests in customer data, non-Deputy applications, or program code. The company also allows data portability, allowing customers to export their data if they stop using the service, ensuring they can use it in other systems if needed. The customer support team manages the specifics of data export processes to ensure a smooth transition.
Deputy offers flexible terms for scaling up or down based on organizational needs:
Subscription Plan Adjustments: Customers can upgrade or downgrade their subscription plans as needed. This flexibility allows businesses to scale up due to growth or scale down to align with changing requirements.
Plan Management: Changes to subscription plans can typically be managed directly within the Deputy account. For more complex adjustments, customers can contact Deputy's customer support team for assistance.
Pricing Plans: Deputy offers various pricing plans to cater to different business needs, starting at around $3.50 per user per month for the Basic plan and $4.50 per user per month for the Premium plan. Enterprise-level solutions or customized packages are available through Deputy’s sales team.
Deputy contracts often have an auto-renewal clause, allowing the contract to automatically renew unless a notice is given. To prevent this, the customer must provide notice within a specific time frame before the renewal date. Some contracts may also include a renewal proposal clause, allowing for renegotiation of specific terms.
Customers can terminate the agreement by providing notice as specified in the contract. Upon termination, they must cease using all services and return all confidential information. If the contract is terminated, Deputy will refund any prepaid fees covering the remainder of the subscription term.
Upon request, Deputy will return customer data stored on the services in a format deemed appropriate by Deputy. Certain provisions of the agreement, such as confidentiality, fees and payment, proprietary rights, and indemnification, will survive any termination or expiration.
Deputy is a certified information security management system (ISMS) that meets several key compliance standards. It is ISO 27001 certified, SOC 2 Type II compliant, PCI-DSS compliant, UK Cyber Essentials certified, and CSA Star Level 1 certified by the Cloud Security Alliance. Deputy is also certified under the UK Cyber Essentials scheme, providing protection against cyber threats. It is listed with the Cloud Security Alliance as a CSA Star Level 1 organization, indicating adherence to cloud security best practices. Deputy also offers tools to help businesses comply with labor laws, such as a Pay Rule Library, Leave Management, Overtime Alerts, Child Labor Laws, and Digital Records. These features simplify compliance with overtime and premium pay requirements, manage complex leave requirements, notify staff of overtime and premium pay risks, and ensure compliance with working hours regulations for minors. Deputy's commitment to data security and regulatory adherence ensures its continued growth and success.
