Degreed

The implementation process for Degreed typically involves the following steps:

1. Initial Planning: Degreed collaborates with the client to define goals, align the platform with business needs, and identify required integrations (e.g., HRIS, LMS).

2. System Integration: Degreed integrates with existing systems like HRIS, LMS, and identity management tools to streamline data flow.

3. Configuration: Customization of the platform to match organizational processes, including content curation and skill frameworks.

4. Testing: The system undergoes rigorous testing to ensure functionality and alignment with client requirements.

5. Training and Rollout: Admins and users are trained before the platform is rolled out organization-wide.

The implementation timeline varies based on the organization's complexity:

• Small businesses: A few weeks (2–6 weeks).
• Large enterprises with extensive customization: Several months (up to 6 months).

Yes, Degreed is highly customizable:

• Content Curation: Organizations can curate learning pathways, academies, and libraries aligned with specific business goals.

• Skill Frameworks: Businesses can define custom skill taxonomies or integrate existing ones.

• Integrations: Degreed supports integrations with HRIS (e.g., Workday), LMS, identity management systems (e.g., Okta), and content providers (e.g., LinkedIn Learning).

• Personalization: The platform uses AI to deliver personalized learning recommendations based on user preferences and career goals.

• Reporting and Analytics: Custom dashboards provide insights into learning engagement, skill development, and ROI.

Degreed's pricing includes:

• Implementation Costs: Ranges from $2,000–$5,000 for small businesses to $10,000–$20,000 for larger enterprises with complex requirements.

• Customization Costs: Additional charges may apply for extensive customization or integrations.

• Support Costs: Standard support is included in subscriptions; premium support may incur extra fees.

• Training Costs: Training costs vary depending on the number of employees and depth of training required.

Degreed provides comprehensive training and support:

• Onboarding Assistance: Dedicated client success teams guide organizations through setup.

• Admin Training: In-depth training for administrators to configure and manage the platform.

• User Training Resources: Self-service resources like webinars, tutorials, and knowledge bases help end-users navigate the platform.

• Ongoing Support: Includes a 24/7 help desk for admins via Zendesk, chatbots for end-users, and access to a robust knowledge base.

Degreed employs enterprise-grade security measures:

• Data Encryption: Data is encrypted in transit using TLS 1.2 and at rest using AES-256 encryption.

• Hosting Security: Hosted on Microsoft Azure, which adheres to ISO 27001, SOC 2 Type II, GDPR, TISAX, and other standards.

• Vulnerability Management: Regular penetration testing (SAST/DAST), code reviews, and vulnerability assessments are conducted.

• Incident Response Plan: Includes procedures for identifying, prioritizing, resolving incidents, and post-mortem analysis.

Degreed releases updates regularly as part of its cloud-based infrastructure:

• Updates include performance enhancements, new features (e.g., AI tools), bug fixes, and security patches.

• Updates are managed seamlessly without requiring manual intervention from clients.

Degreed adheres to strict data ownership policies:

• Clients retain full ownership of their data stored on the platform.

• Data portability is supported through export tools that allow organizations to retrieve their data in a usable format if they choose to terminate services.

Degreed offers flexible scaling options:

• Organizations can adjust user licenses as their workforce grows or shrinks.

• Pricing adjusts based on the number of active users; clients can negotiate terms during contract renewal periods.

Key terms include:

• Contracts are typically annual with automatic renewal unless canceled within a specified notice period (e.g., 30–60 days before renewal).

• Early termination may involve penalties or forfeiture of prepaid fees.

• Service credits may apply if uptime commitments (99.5%) are not met.

Degreed complies with several global security standards:

1. SOC 2 Type II Certification

2. GDPR Compliance

3. TISAX Certification

4. Adherence to Microsoft Azure’s compliance standards (ISO 27001/27018).

These certifications ensure that Degreed meets stringent data protection requirements across industries and geographies.