Datapel
By Datapel Systems
The typical implementation process for Datapel software:
Initial Assessment & Discovery: Experts analyze business workflows, requirements, and integration points to plan the transition.
Personalized Onboarding Plan: A customized setup and onboarding plan is developed to match operational needs and minimize disruption.
Data Migration: Existing operations and inventory data are securely transferred to Datapel, with minimal conversion required.
System Configuration: Product features, user roles, and integrations are configured for optimal performance.
Staff Training: Employees receive targeted training, benefiting from guided workflows and high user adoption rates.
Datapel can be extensively customized to fit specific business needs across many dimensions. Here are the key data points demonstrating this flexibility:
Workflow & Process Tailoring: The onboarding is personalized to each business, with setup and migration tailored to match unique operational workflows and requirements.
Flexible Integration: Datapel integrates with a wide range of accounting, eCommerce, and shipping systems, and supports custom API connections to fit specific tech stacks without forcing business process changes.
Custom Fields and Reports: Offers customization of data fields and the ability to design and automate business-specific, customized reports (like different document types or scheduled reports for global clients).
Role-based Access & Dashboards: User roles, workflow permissions, and dashboards can be configured to fit various teams within the business, helping control access and surface key data per user role.
Order & Inventory Rules: Allows setting up unique pick paths, order fulfillment logic, batch/serial tracking, and automated min/max reorder rules, including FIFO/LIFO/Lexfo/Fexfo for picking strategies.
Industry-specific Features: Datapel has capabilities for specific industries, including compliance workflows (returns, RMA, QC, document management, calibration/testing, etc.) and reports to meet certifications or regulatory needs.
Document & Label Templates: Forms and shipping documents (invoices, packing slips) can be customized to match branding and client-specific requirements, with support for multiple export formats (PDF, Excel, Word).
Third-party Extensions: There’s bi-directional, code-free integration with third-party tools like B2B sales automation platforms for even deeper workflow extensions.
Consultative Customization: Ongoing support for further customization is available, with Datapel consultants regularly collaborating with customers to adapt and tune the platform as needs evolve.
Datapel is a warehouse management and inventory platform that includes a base subscription fee per user. In addition to the core subscription cost, organizations should budget for setup, onboarding, professional services (such as data migration and custom integrations), premium add-ons, support levels beyond standard assistance, and optional training. These additional costs affect the total cost of ownership and are important to account for when planning deployment and ongoing use.
Datapel offers training and support for new users, ensuring smooth adoption and ongoing success with their warehouse management system.
Guided onboarding: Expert-led onboarding customizes the system setup and walks new clients through the initial use of Datapel, minimizing confusion and maximizing effective adoption.
Interactive tutorials & demos: Video and interactive guides cover everything from basic inventory functions to advanced workflow setups, available in their Knowledge Hub.
Targeted staff training: Easy-to-learn mobile workflows and role-based dashboards help onboard staff quickly, typically within minutes to hours.
Knowledge Base: Step-by-step digital documentation addresses setup, troubleshooting, workflow configuration, and best practices; available 24/7.
Live chat, phone, and email: Customers can reach support directly for technical or workflow issues, including urgent or complex queries.
Customer Success Manager: Dedicated support ensures effective ongoing usage, escalates user requests, and offers consultation for advanced configurations.
Global and timely support: Offices in multiple time zones and business hours support are available, with monitoring and urgent escalation protocols in place.
Datapel implements robust and multi-layered security measures to protect user data and promote safe warehouse operations.
Data centres use strict access controls, CCTV surveillance, electronic intrusion detection, climate controls, and fire suppression systems to protect infrastructure.
All data centres are redundant and monitored 24/7, ensuring data integrity and quick recovery in case of incidents
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Data at rest is secured using strong AES-256 encryption, while all data in transit utilizes TLS 1.2+ protocols (HTTPS) to prevent unauthorized interception.
Role-based access ensures sensitive personal data is only available to authorized personnel who need it, leveraging AWS IAM for granular security controls.
Application processing of critical data requires Single Sign-On (SSO) and supports Two-Factor Authentication (2FA) for user accounts.
All company employees use VPNs to securely access resources, with enforced minimum complexity password policies and mandatory password managers.
Every access and infrastructure event is logged, with critical logs sent to AWS CloudWatch for monitoring and audit trail retention.
Regular penetration testing, design/code reviews, and secure software development lifecycle (SSDLC) procedures mitigate vulnerabilities before release.
Automatic backups, water leak detection, electrical monitoring, and redundant systems support robust disaster recovery plans.
Regular patching and vulnerability upgrades are scheduled to guard against emerging threats.
Incident management processes are in place to respond quickly to any security breaches.
Datapel’s privacy policy aligns with the Australian Privacy Act and industry standards, ensuring data is only collected and disclosed for legitimate, authorized purposes.
Datapel releases product updates and enhancements regularly, ensuring that customers have access to the latest features, bug fixes, and performance improvements.
Frequent Updates: Updates, including bug fixes, new features, and performance enhancements, are published regularly, with release notes documenting each version—examples show updates as frequently as monthly or quarterly.
Cloud Model: As a cloud-based system, updates are rolled out seamlessly in the background, minimizing disruption and avoiding downtime for end users.
Release Notes and Communication: Users are informed of updates via email newsletters, release notes in the help center, and blog announcements explaining new features and best practices.
Automatic Deployment: Updates are applied automatically by Datapel on the cloud platform, ensuring all clients remain synchronized and protected with the latest security patches.
Documentation & Training: New features and changes are supported by online help articles and tutorials, helping users quickly adapt to updates.
Datapel’s policy on data ownership and portability is clear and user-centric: customers remain the owners of all data they provide or generate through use of Datapel services, and Datapel does not claim ownership over client data.
Users retain ownership of any data entered, stored, or generated within Datapel software and services.
Datapel’s terms specify that users hold all rights to their data, including accuracy, quality, integrity, legality, and intellectual property ownership.
Datapel’s use of customer data is strictly for providing services and never for unauthorized purposes.
Upon request, Datapel will provide a full backup of user data in a mutually agreed format, making it possible to migrate data away from the system if needed.
It is the customer’s responsibility to maintain adequate backups of their data and to request a copy before terminating service.
Datapel complies with data privacy regulations and enables structured data exports for compliance and portability reasons.
Datapel provides a highly scalable solution with flexible terms, enabling organizations to easily increase or decrease capacity, users, features, or locations as their needs change.
Add or Remove Users: The subscription model supports adding or removing user licenses at any time, so businesses can scale staff access up or down flexibly as team sizes change.
Flexible, Modular Pricing: Pricing is modular—organizations only pay for what they use and can adjust their subscription by adding or removing modules or features as business operations expand or contract.
Multi-location & Feature Scaling: The platform supports unlimited warehouse locations, advanced features, and can accommodate new sales channels or integrations whenever required.
No Re-platforming Required: Datapel is designed to allow organizations to scale within the same platform (add users, locations, or additional functionality), minimizing disruption or the need for complete system migrations as the business grows.
Real-time Adjustments: Businesses can quickly upgrade or downgrade their subscription through the admin panel or by contacting support, so changes are reflected with minimal delay.
Datapel’s contract renewal and cancellation terms provide annual flexibility, clear notification requirements, and procedures for both planned and urgent termination.
Initial Term: Contracts begin with a 12-month initial term.
Automatic Renewal: After the first year, the agreement renews automatically on a rolling annual basis unless either party gives notice to terminate.
Fees and Payment: Subscription fees are invoiced annually and must be paid within 14 days of invoice receipt. Outstanding payments may accrue interest, and Datapel may suspend service for unpaid fees after the due date.
No Service Pausing: Datapel does not offer options to pause, hibernate, or archive active services—contracts are either active or terminated.
For Breach: Either party can terminate immediately if the other fails to remedy a material breach within 30 business days of notice.
For Non-Payment: Datapel may suspend and then terminate service within 30 days of unpaid fees, with advance notice.
For Insolvency: Either party may terminate immediately if the other becomes insolvent or unable to pay debts.
Refunds: Upon cancellation, Datapel will refund any prepaid Subscription Fees covering the period after the termination date within 30 days.
Data Recovery: After termination, the user has 14 days to recover any data stored within the service; after that, Datapel may delete it.
Datapel software is designed to help users meet key compliance standards relevant to warehouse, inventory, and supply chain operations.
Datapel uses Amazon Web Services (AWS) data centres, which are compliant with internationally recognized standards such as ISO 27001, SOC 1/2/3, PCI DSS, and more.
All data centres adhere to rigorous security, redundancy, and failover requirements, ensuring strong data protection and business continuity.
HACCP (Hazard Analysis and Critical Control Points): The system supports food safety tracking and documentation to help businesses attain and maintain HACCP certification, important for the food and beverage sectors.
GMP (Good Manufacturing Practice): Datapel WMS workflows, quality controls, and audit trail features assist companies in meeting GMP standards in regulated industries.
Batch/Lot/Serial Tracking: The platform includes advanced batch, lot, and expiry date tracking for traceability—crucial for regulatory compliance in food, pharmaceuticals, and electronics.
Digital Audit Trails: Automated, traceable records of user activity and workflow events simplify inspection, accountability, and regulatory responses.
Datapel follows strong privacy protections conforming to the Australian Privacy Act and industry best practices.
Two-Factor Authentication (2FA), secure software development lifecycle (SSDLC), coded audits, and regular penetration testing are employed to reinforce compliance with modern IT security requirements.
