Daruma

Initial Consultation: Begins with a needs assessment and business process review.

Configuration & Setup: Tailoring modules to match company workflows and compliance standards.

Data Migration: Importing existing documentation, audit records, and quality data.

Training & Onboarding: Conducted for key users and teams to ensure smooth adoption.

Testing & Validation: Ensures all features function correctly before full deployment.

Go-Live & Support: Final rollout with ongoing technical and strategic support.

Industry-Specific Modules: Tailored for manufacturing, healthcare, agriculture, finance, and public sector use cases.

ISO Standard Alignment: Built around ISO 9001:2015, with flexibility to support other standards.

Custom Workflows: Users can define approval processes, corrective actions, and audit protocols.

Document Control: Allows creation, versioning, and access control of technical guides, policies, and procedures.

Risk & Incident Management: Configurable to match internal control and compliance frameworks.

Real-Time Dashboards: Custom KPIs and reporting tools for strategic planning and performance tracking.

Base Subscription: Starts at $300/month, includes core features.

Setup Fees: Not explicitly listed; may vary based on customization and onboarding needs.

Maintenance: Included in subscription; covers updates and system health.

Support Charges:

• Free Trial & Free Version available.

• Premium support may incur extra fees depending on service level agreements (SLAs).

• Personalized pricing breakdowns are offered for enterprise client.

Onboarding Assistance: Guided setup and configuration tailored to your organization’s needs.

User Training Sessions: Live or recorded sessions to help teams understand features and workflows.

Documentation & Tutorials: Access to manuals, help guides, and best practices.

Customer Support: Available via email, phone, or chat depending on your subscription level.

Consulting Services: Optional expert guidance for complex implementations or regulatory compliance.

Free Trial & Demo: Hands-on experience before committing to a paid plan.

Cloud-Based Infrastructure: Ensures scalability and secure remote access.

Information Security Protocols: Includes internal control systems and business continuity planning.

Vulnerability Testing: Regular assessments to identify and fix security gaps before deployment.

Compliance Alignment: Designed to support ISO 9001:2015 and other regulatory frameworks.

Role-Based Access Control: Limits data access based on user roles and permissions.

Regular Updates: Daruma releases updates periodically to enhance features and fix bugs.

Real-Time Monitoring: Tracks infrastructure upgrades and security events.

Managed Rollouts: Updates are deployed with minimal disruption to users.

Enterprise Alerts: Premium users receive notifications about major changes or new capabilities.

Customer-Owned Data: Clients retain full ownership of their data stored or processed within Daruma’s platform.

Portability Assurance: Data can be exported upon request, helping organizations avoid vendor lock-in.

Contractual Clarity: Agreements typically define rights over data access, usage, and retention to ensure transparency.

De-Identified Data Use: Daruma may use anonymized data for service improvement or analytics, but retains no rights over identifiable customer data.

Backup & Retrieval: Clients are encouraged to maintain regular backups and clarify export formats during onboarding.

Flexible Licensing: Subscription plans can be adjusted based on user count, module usage, or organizational growth.

Modular Architecture: Businesses can add or remove features as needed, such as audit tools, risk management, or compliance modules.

Custom Quotes: Pricing and service levels are tailored to company size and industry, allowing for scalable deployment.

Support for Expansion: Daruma offers consulting and onboarding support when scaling to new departments or locations.

Subscription-Based Model: Contracts are typically monthly or annual, with auto-renewal options.

Cancellation Policy:

• Users can cancel with prior notice (usually 30 days).

• Data export and account deactivation are handled during the offboarding process.

Renewal Terms:

• Renewal may include updated pricing or feature changes.

• Clients are notified in advance of any modifications to terms.

No Long-Term Lock-In: Contracts are designed to be flexible, with no punitive exit clauses for standard cancellations.

Custom SLAs: Enterprise clients may negotiate service-level agreements that include renewal and cancellation clauses.

ISO 9001:2015: Core platform aligns with this international quality management standard.

GDPR: Data handling practices support compliance with European privacy regulations.

HIPAA (where applicable): For healthcare clients, Daruma supports secure handling of protected health information.

Internal Control Systems: Built-in tools for risk management, audit trails, and legal compliance

Business Continuity & Security: Infrastructure supports secure access, data integrity, and operational resilience.