Cyclr
By Cyclr Systems Ltd
Engage with Cyclr's team to discuss specific use cases and requirements, ensuring the platform aligns with organizational needs.
Apply for a trial or book a demo to explore Cyclr's features and understand its capabilities.
Choose pre-built API connectors from Cyclr library or create custom connectors using OpenAPI/Swagger documentation.
Use the drag-and-drop workflow builder to design point-to-point or multi-step integrations tailored to your business processes.
Build reusable integration templates for common use cases, simplifying deployment for end-users.
Customize the integration marketplace or embed workflows into your SaaS application using Cyclr white-labeled tools or API.
Test workflows in staging environments to ensure functionality and troubleshoot any issues before deployment.
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Publish integrations within your application or marketplace for end-users to set up with minimal effort.
Provide training sessions for sales, marketing, or technical teams to manage workflows and understand Cyclr functionalities.
Cyclr is highly customizable, offering extensive tools and features to fit specific business needs. Below are the key data points:
Cyclr provides tools to build custom API connectors using OpenAPI/Swagger specifications, enabling seamless integration with unique or proprietary systems.
The low-code builder allows businesses to design custom workflows and automations tailored to their processes without requiring coding expertise.
Businesses can embed Cyclr's integration capabilities directly into their SaaS platforms, maintaining their brand identity through white-labeled marketplaces and user interfaces
Cyclr supports creating bespoke integrations for individual customers, modifying templates, or building entirely new workflows to meet specific requirements.
Organizations can choose between private cloud, public cloud, or on-premises deployment to align with their infrastructure and compliance needs.
Cyclr's API enables businesses to create their own UI/UX for managing integrations, ensuring a seamless experience for end-users.
Businesses can create reusable templates for common workflows and customize them for specific customer needs, improving scalability and efficiency.
Administrators can configure permissions and access levels for different teams or users, ensuring secure and tailored access to integration tools.
Cyclr supports multi-tenancy, allowing businesses to manage integrations across multiple customers or accounts while keeping data isolated and secure.
If a required connector is unavailable, Cyclr allows businesses to commission its team to build it or use its tools to create custom connectors in-house.
Each user is assigned a dedicated account within Cyclr, enabling unique integrations and authentication settings per customer.
Cyclr includes built-in data mapping and transformation capabilities, allowing businesses to customize how data flows between systems.
Businesses can implement branching logic and complex workflows for advanced use cases, enhancing functionality beyond simple integrations.
Hosting configurations can be customized based on transaction volume, data latency requirements, or geographic preferences (e.g., AWS, Azure)
Cyclr offers pre-built marketplace solutions that businesses can deploy immediately or customize further to suit their applications.
Organizations can apply their branding throughout the platform to maintain consistency with their corporate identity.
Cyclr simplifies knowledge transfer by standardizing workflows and automations across teams, reducing reliance on fragile custom-built solutions.
Businesses can configure error-handling mechanisms tailored to their workflows, ensuring smooth operations even during failures.
Customizable monitoring tools enable businesses to track integration performance and receive alerts tailored to their needs.
Cyclr provides a range of training and support options to help new users effectively utilize its platform. Below are the key offerings:
Comprehensive Onboarding:
Cyclr offers full training during onboarding to familiarize users with its features, including the drag-and-drop workflow builder and API connectors.
Community Resources:
Access to Cyclr Community Site for additional training materials, best practices, and troubleshooting guidance.
A dedicated sandbox environment is provided for testing and learning without affecting live workflows.
Detailed internal documentation is available to guide users through advanced features and customization processes.
Accredited partners receive specialized training to build integration templates and configure marketplaces.
Solution Architect (SA) Support:
Access to Cyclr's Solution Architects for technical support, training, and troubleshooting complex issues.
Continuous support is provided for workflow optimization and addressing integration challenges.
Users can submit tickets for technical issues or questions, ensuring timely resolutions.
Resources are provided to standardize workflows and simplify knowledge sharing across teams.
Cyclr implements robust security measures to ensure data protection and compliance. Key measures include:
SOC 2 Type II Accreditation: Cyclr has achieved SOC 2 Type II compliance, which involves independent audits to verify adherence to the AICPA's Trust Service Criteria. This ensures secure handling of sensitive data, operational effectiveness of controls, and process transparency.
GDPR Compliance: Cyclr complies with both UK and EU GDPR regulations, regularly reviewing and adapting practices to meet evolving legal requirements. As a Joint Data Processor, Cyclr maintains transparency in data handling and processing.
Encryption: All data within the Cyclr application environment is encrypted. Additionally, Cyclr encourages the use of HTTPS or TLS for secure data transmission when connecting to its platform or third-party APIs.
Regular Testing: Cyclr conducts internal vulnerability assessments and commissions independent third-party penetration tests to identify and mitigate potential security risks.
Data Segregation and Backups: Customer data is segregated to prevent unauthorized access between clients, and daily backups are stored securely to ensure data recovery in case of loss.
Cyclr regularly updates its platform to enhance functionality and maintain compatibility with third-party APIs. Updates are managed through the following practices:
Continuous Updates to API Connectors: Cyclr frequently adds, extends, and updates its library of API connectors to ensure seamless integration and minimize disruptions caused by changes in third-party APIs.
Feature Rollouts: New features and tools are introduced systematically. For example, in 2024, Cyclr launched several new tools, such as GitHub integration and enhanced connectivity features, with beta testing followed by full releases later in the year.
Cyclr policy on data ownership and portability aligns with its role as a Joint Data Processor, emphasizing user control and compliance with data protection laws like GDPR. Key aspects include:
Data Ownership: Cyclr does not claim ownership of the data processed through its platform. Instead, it acts as a conduit for data transfer and processing on behalf of its Direct Clients (SaaS companies) and their End Users. Ownership of the data remains with the respective clients or users.
Portability Features: Cyclr supports data portability by enabling users to access, modify, and transfer their data. The platform provides structured, machine-readable formats for data export, ensuring compliance with GDPR requirements for seamless transitions between service providers.
Data Retention Control: Cyclr allows Direct Clients and End Users to set custom data retention periods for workflows, providing flexibility in managing how long data is stored within the system. This ensures that users maintain control over their data lifecycle.
Cyclr provides flexible terms for scaling its services to meet changing organizational needs. These terms include:
Flexible Pricing Plans: Cyclr offers multiple plans—Pay-As-You-Go (PAYG), Growth, Scale, and Enterprise—that cater to different levels of usage. Organizations can scale up or down by switching between plans or adjusting features like API call allowances and concurrent processes.
Customizable API Call Limits: Users can purchase additional API calls on a monthly basis if they exceed their plan limits. This ensures scalability without disruption, with charges added to the next billing cycle.
Concurrent Process Management: Plans include limits on concurrent processes (e.g., 25 for PAYG, 50 for Growth, and 100 for Scale). These limits can be adjusted as needed to handle larger workloads.
Enterprise-Level Scalability: For larger organizations, Cyclr offers Enterprise plans with private cloud deployment, managed or self-managed hosting, and flexible geographic hosting options. These plans can be customized to meet specific scaling requirements.
Cyclr terms and conditions for contract renewal and cancellation are outlined as follows:
Initial Term and Renewal:
The agreement begins with a 12-month initial subscription period.
After the initial term, the contract automatically renews for successive 12-month periods unless terminated by either party.
Notice Period for Non-Renewal:
Customers must provide at least 90 days' written notice before the end of the subscription term to avoid automatic renewal:
By Cyclr:
Cyclr can terminate the agreement with immediate effect if:
Payment is overdue by more than 30 days beyond the due date.
The customer commits a material breach of the agreement that is either irremediable or not remedied within 30 days after written notification.
By Customer:
Customers can terminate the agreement:
By providing at least 90 days' written notice, with termination effective at the end of the subscription term.
Immediately, if service use is materially and adversely affected as per specific clauses in the agreement.
During a Price Increase Notice Period, with termination is effective at the end of that period.
Post-Termination Obligations:
Cyclr meets the following compliance standards to ensure data security and protection:
Cyclr is independently audited and accredited for SOC 2 Type II compliance, which validates its adherence to the Trust Service Criteria: security, availability, processing integrity, confidentiality, and privacy.
Regular audits are conducted by third-party auditors to maintain this accreditation.
Cyclr complies with both UK and EU GDPR. It regularly reviews and adapts its practices to align with evolving legal requirements.
