The implementation process for Crest software begins with a comprehensive needs assessment, where Crest's team collaborates with the client to understand their specific requirements and objectives. This phase is crucial for tailoring the software to meet the unique needs of the business. Following the needs assessment, a detailed implementation plan is developed, outlining the steps, timelines, and resources required for the deployment.
Once the plan is in place, the next stage involves the actual deployment of the software. This includes installing the software on the client's systems, configuring it according to the predefined specifications, and integrating it with existing systems if necessary. During this phase, Crest's technical team works closely with the client's IT department to ensure compatibility and address any technical issues that may arise. The deployment phase is typically followed by a period of testing to ensure that the software functions correctly and meets the client's expectations.
The final stage of the implementation process is training and support. Crest provides comprehensive training sessions for the client's staff to ensure they are proficient in using the new software. This training can be conducted on-site or remotely, depending on the client's preferences. Additionally, Crest offers ongoing support to address any issues or questions that may arise after the software is live. The entire implementation process can vary in duration depending on the complexity of the client's needs and the scope of the deployment, but it generally takes several weeks to a few months to complete.
Crest software is highly customizable to fit specific business needs. The platform offers a workflow builder tool called Helix, which consists of multi-functional cards that can be assembled and configured to streamline or automate various planning processes. This flexibility allows businesses to create multiple workflows tailored to different use cases, ensuring that the software can adapt to the unique requirements of each organization.
Additionally, Crest seamlessly integrates with a wide range of systems, including online stores, POS systems, inventory management systems, cloud ERPs, logistics management, and warehouse management systems. Some of the integrations include popular platforms like Amazon, Flipkart, Shopify, Unicommerce, EasyEcom, ERPNext, Zoho Books, OneDrive, Google Drive, Intuit, Postgres, SFTP, and SQL Server. This extensive integration capability further enhances the software's ability to meet specific business needs by connecting with existing technologies and processes.
Crest's customization options are designed to be implemented quickly, typically within one week, ensuring that businesses can rapidly adapt the software to their specific requirements. This quick turnaround time, combined with the platform's robust customization features, makes Crest a versatile solution for businesses looking to optimize their operations and improve efficiency.
Crest software's pricing structure includes both implementation and monthly recurring charges. The billing cycle starts from the day of onboarding, and customers do not pay both implementation and monthly recurring charges simultaneously. Once the implementation process is completed, the monthly recurring charges become due.
The minimum price for Crest software includes two workflows and one dashboard, which is the default configuration of their pricing calculator. Additional charges may apply for more extensive configurations or additional features. All prices displayed on the website are exclusive of 18% GST/VAT, which will be added to the total amount at the time of checkout, depending on the customer's location and the applicable tax laws.
Crest also offers a free trial with limited access to help potential customers evaluate the platform before committing to a paid plan. This trial period includes a demo call to guide users through the platform's features and capabilities, providing a better understanding and an enhanced experience. This approach ensures that customers are well-informed about the software's functionality and potential benefits before making a financial commitment.
Crest provides comprehensive training and support to new users to ensure they are proficient in using the software. The training sessions can be conducted on-site or remotely, depending on the client's preferences. These sessions are designed to cover all aspects of the software, from basic functionalities to advanced features, ensuring that users can effectively utilize the platform to meet their business needs.
In addition to initial training, Crest offers ongoing support to address any issues or questions that may arise after the software is live. This support includes access to a dedicated support team that can assist with troubleshooting, technical issues, and general inquiries. The support team is available to provide timely and effective solutions, helping users to maintain smooth and efficient operations.
Crest's commitment to user support extends beyond just technical assistance. The company also provides resources such as documentation, guides, and tutorials to help users better understand the software and its capabilities. These resources are designed to empower users with the knowledge and skills they need to maximize the value of the software and achieve their business objectives.
Crest Software employs robust security measures to protect user data from unauthorized access and unlawful processing. The company is committed to protecting the privacy of its users and complies with the General Data Protection Regulation (GDPR). Personal data collected during the registration or subscription process is stored securely and used only for improving the service offered.
Crest uses a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns on their website. This information is processed in a way that does not identify individuals and is covered by the EU-US Privacy Shield, ensuring compliance with UK/EU law. Additionally, Crest employs security measures to protect information from unauthorized access and retains data in a safe environment for as long as required by law.
The company also uses cookies on its website to enhance the user experience. These cookies help monitor the use of the Crest Software online shop service and are used anonymously. Users have the right to request access to any personal information held by Crest, and the company provides this information within 30 days of receiving a request. Users can also request corrections or deletions of their personal information at no charge.
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Crest software offers flexible terms for scaling up or down based on organizational needs. Users can easily upgrade or downgrade the number of users once they are onboarded on Crest. This can be done directly on the platform itself, and any additional charges will be reflected in the payment portal. This flexibility ensures that businesses can adjust their usage of the software according to their changing requirements without any hassle.
The platform's pricing structure is designed to accommodate different levels of usage, with the minimum price including two workflows and one dashboard. This default configuration can be expanded or reduced as needed, allowing businesses to scale their operations efficiently. The ability to customize the software's configuration ensures that it remains aligned with the organization's needs, whether they are growing or downsizing.
Crest's approach to scaling is designed to be user-friendly and cost-effective. By providing a straightforward process for adjusting the number of users and features, the platform helps businesses manage their software usage and costs effectively. This scalability is a key advantage for organizations looking to maintain flexibility and control over their software investments.
