Covetrus Impromed

The implementation process for Covetrus Impromed begins with a consultation phase where the unique needs of the veterinary practice are assessed. Following this, the setup phase involves configuring the software, importing patient and client data, and integrating third-party tools as needed. Next is the training phase, where staff is trained on the platform's features and functionalities. The process concludes with testing and go-live support to ensure a smooth transition. Depending on the complexity of the practice and data migration requirements, the entire implementation process typically takes 4–8 weeks.

Covetrus Impromed is highly customizable to fit the specific needs of veterinary practices. Clinics can tailor features such as appointment scheduling, reporting templates, and inventory management settings to align with their workflow. Additionally, the software supports the integration of third-party applications, allowing practices to expand functionality as needed. Custom dashboards and access control settings also enable practices to prioritize data and tasks according to their operational structure.

In addition to subscription fees, Covetrus Impromed may charge one-time setup fees for implementation and data migration. Maintenance and regular updates are typically included in the subscription, but premium support options, such as 24/7 assistance or dedicated account management, may incur additional costs. Advanced integrations or customizations could also involve extra charges, depending on the complexity.

Covetrus Impromed provides comprehensive training for new users through various channels, including online tutorials, live webinars, and one-on-one training sessions. A dedicated onboarding specialist may guide practices through the initial stages of implementation. Post-implementation, users have access to a robust support system that includes a knowledge base, live chat, email support, and phone assistance. Premium support packages can also be purchased for additional resources, such as ongoing training and priority issue resolution.

Covetrus Impromed employs robust security measures to protect sensitive data, including encrypted data storage, regular security audits, and compliance with industry standards such as GDPR and HIPAA. Access controls are implemented to ensure only authorized personnel can view or modify patient records. The platform also includes automatic backups and disaster recovery plans to safeguard data against unexpected events.

Covetrus Impromed typically releases updates quarterly, although critical patches and enhancements may be deployed more frequently. Updates are managed seamlessly, with minimal disruption to users. Notifications are sent in advance, detailing the changes, and updates are automatically applied during off-peak hours to avoid operational interruptions.

Covetrus Impromed ensures that clients retain full ownership of their data. The platform provides tools for exporting data in commonly used formats, making it easy to transfer information if needed. In case of contract termination, clients are given a specified window to download their data before it is securely deleted from the system.

Covetrus Impromed offers flexible subscription plans that allow clinics to scale up or down based on their changing needs. Adding users, features, or integrations is straightforward and can be done at any time, typically with an adjustment in subscription fees. Similarly, clinics can reduce services or users with notice, ensuring cost efficiency as their operations evolve.

Contracts for Covetrus Impromed are typically annual but may vary depending on the subscription plan. Renewal is automatic unless a cancellation notice is provided within the agreed-upon timeframe, usually 30–60 days prior to the end of the term. Cancellation before the contract's end may incur fees, depending on the terms. Full details are outlined in the agreement signed during onboarding.

Covetrus Impromed meets several compliance standards, including GDPR for data privacy and HIPAA for handling sensitive healthcare information. The platform also adheres to industry-specific veterinary regulations, ensuring data security and operational compliance. Regular audits and certifications ensure that the software remains up-to-date with evolving standards.