ConnectWise Control
By ConnectWise
Robust remote access capabilities for attended and unattended systems
Highly customizable with branding, user roles, permissions, etc.
Good security features like encryption, two-factor authentication, role-based access
Supports a wide range of platforms like Windows, macOS, Linux, ChromeOS
Easy to use with an intuitive interface
Reliable and lag-free remote connections
Integrates with over 100 third-party apps and extensions
Comprehensive remote support tools like file transfer, remote commands, etc.
Limited functionality in the entry-level pricing plan
Performance issues and lag experienced by some users
Complexity in implementation and setup process, especially for new users
Perceived slowness in customer service response times
Costs can add up with additional user licenses and advanced features
