ConnectWise Control

ConnectWise ScreenConnect, formerly known as ConnectWise Control, is a remote desktop software application developed by ConnectWise, LLC. It provides robust solutions for remote support, access, and meeting functionalities. The software is available as both a cloud-hosted SaaS and a self-hosted server application, making it versatile for various business needs. ConnectWise, LLC, headquartered in Tampa, Florida, focuses on creating innovative IT management solutions, primarily serving managed service providers (MSPs) and technology solution providers (TSPs).

ScreenConnect was originally developed by Elsinore Technologies in 2008 to enhance their RMM software, IssueNet, by providing remote support capabilities. It was later distributed as a standalone product. In 2015, ConnectWise acquired ScreenConnect to bolster their remote control functionalities within their RMM software, LabTech. Since then, the software has undergone several rebranding phases, most recently reverting to the name ConnectWise ScreenConnect in 2023.

ConnectWise has raised a total of $590,000 over two funding rounds. The most recent funding round was a $590,000 unattributed investment on July 12, 2019. In February 2019, ConnectWise was valued at $1.5 billion.

ConnectWise ScreenConnect offers a comprehensive suite of features designed to optimize remote support and access:

• Universal Compatibility: Supports Windows, Mac, Linux, iOS, and Android devices.
• Advanced Machine Management: Enables remote management, maintenance, and optimization of devices.
• Shared Toolbox: Facilitates the use of essential scripts and executables during sessions.
• Session Recording & Reporting: Provides comprehensive session recordings and detailed reports.
• Backstage Mode: Allows for discreet issue resolution without user interruption.
• Security: Implements advanced encryption, two-factor authentication, and role-based security.

ConnectWise has made several strategic acquisitions to expand its product portfolio and capabilities. Notable acquisitions include Wise-Sync, SmileBack, and Service Leadership. These acquisitions have enhanced ConnectWise's offerings in areas such as business intelligence, customer feedback, and service leadership.

Recent updates to ConnectWise ScreenConnect include:

• ConnectWise View™: Allows technicians to access the end user's mobile device camera for hardware issue detection.
• SAML Authentication: Provides single sign-on access for improved security and efficiency.
• Multiple User Source Management: Simplifies administration by linking multiple AD directories.
• Host Pass Configuration: Offers flexible access duration times for vendors.
• Enhanced Backstage Mode: Includes a taskbar with shortcuts for increased productivity.

ConnectWise emphasizes an inclusive and positive company culture, valuing unique contributions from all employees. The company fosters a collaborative environment that encourages innovation and continuous improvement. ConnectWise is committed to partner success, providing extensive support and resources to help their partners grow and succeed

ConnectWise ScreenConnect serves a diverse user base, including MSPs, TSPs, and various professionals across different industries. The software is praised for its reliability, customization options, and robust feature set. ConnectWise has built a strong community through initiatives like IT Nation conferences and virtual user groups, offering valuable networking and learning opportunities for its users.