Initial Consultation & Requirement Gathering: Discuss business needs, goals, and unique requirements for your rental operation.
Account Setup & Configuration: Set up your organization in Coastr, including branding and integration preferences.
Data Migration: Import fleet, customer, and operational data into the platform (supported by Coastr’s automated onboarding tools).
System Customization: Configure workflows, pricing rules, compliance checks, user roles, and notification preferences.
Integration with Third-Party Partners: Connect to accounting, payments, telematics, insurance, KYC, and other partner systems as needed.
Training & Onboarding: Dedicated support provides training for your team on system features and best practices.
Testing & Validation: Conduct test runs for bookings, fleet tracking, billing, and reporting to ensure accuracy and readiness.
Go-Live: Switch to Coastr as the main operations system for real fleet and customer management.
Coastr is designed as a modern, all-in-one vehicle rental management platform with robust customization and integration features suitable for a wide range of business needs, from fleet operations to customer experience and reporting.
White-label customer portals: Businesses can retain their own branding across the booking website and mobile app, including user login systems and keyless entry app, supporting differentiated customer experiences and up to a 20% increase in bookings.
Custom business branding and ideas: The a platform allows clients to bring unique branding and operational preferences into the system, as highlighted in customer testimonials.
Configurable modules: The platform allows businesses to manage reservations, pricing, revenue, billing, compliance, and reporting through features that can be adjusted based on workflow and requirements.
Digital booking and fleet management: Flexible controls for inventory, customer profiles (B2B vs. B2C), and vehicle allocation make the system adaptable to both small and large operators.
Custom vehicle checklists: Users can create and manage vehicle checklists that fit their operational procedures and compliance needs.
Automated fleet onboarding & scheduling: The onboarding process, fleet maintenance, and scheduling tools can be tailored to fit fleet size and business model.
Open API ecosystem: Coastr is built for interoperability with a wide array of third-party solutions for telematics, accounting, KYC, payments, and insurance. It has open APIs to support custom integrations and automation.
Marketplace of partners: Seamless plug-and-play integration with partners like Stripe (payments), Xero (accounting), Smartcar (keyless technology), Teltonika (telematics), and HubSpot (CRM/marketing automation) to fit specific business needs and workflows.
API and integration for commercial partnerships: Strategic collaborations, such as with Flexter, enable truck and van fleet providers to connect platforms using Coastr’s API for real-time availability, utilization management, and pricing transparency.
Automated processes: Businesses may automate onboarding, billing, compliance, document management, and reminders, with workflows tailored for different use cases.
Data-driven configurable reporting: Insight and analytics modules can be adjusted to collect and analyze data specific to different fleets, branches, and operational models.
Collaborative development: Coastr’s dedicated support team works directly with operators to implement unique solutions—“always evolving and improving with stellar support,” as noted by users.
No additional cost for customization support: Businesses receive assistance with platform personalization during and after onboarding, at no extra cost.
Certification and compliance: ISO 27001 and SOC 2 certifications, critical for businesses with strict data ownership or regulatory requirements.
Scalable cloud infrastructure: Customize and grow as business size or model changes, with real-time global tracking and compliance management built in.
Support for multiple mobility types: Rental, subscription, flexi-leasing, and sharing models can all be configured on the platform to fit business priorities.
Coastr provides an extensive training and support ecosystem to ensure new users quickly onboard and gain long-term success with the platform. Here’s a structured breakdown of what you can expect:
Dedicated Account Manager: Each new client is assigned a dedicated success manager who guides you step by step from the initial setup through to ongoing use. This ensures you have a single point of contact familiar with your business and goals.
Seamless Data Migration: Coastr’s team offers hands-on support for migrating your legacy data quickly and securely, reducing friction during the transition.
Tailored Training Sessions: The onboarding process includes comprehensive, team-specific training, with sessions designed around your operational needs and workflows
Industry-Trained Support Team: Rather than traditional call agents, Coastr’s support staff includes engineers and fleet specialists, ensuring that complex queries are handled by people with relevant expertise.
Proactive Guidance: Support is not just reactive—your account manager helps you optimise fleet, eliminate double bookings, and proactively mitigate common industry challenges.
Workshops and Best Practice Training: Coastr provides access to exclusive workshops, keeping users up-to-date on best practices and emerging industry trends.
Live Support Channels: Assistance is available via chat, email, or phone, with a live ticketing system to track and prioritise issues based on urgency. Critical issues are resolved rapidly, often within an hour.
24/7, Multi-Time Zone Coverage: Global, multi-lingual support ensures users across regions receive timely help whenever needed.
Ongoing Product Updates: Regular feature updates, often developed in response to user feedback, keep the platform current and responsive to user needs.
Coastr Help Centre: New users have access to a comprehensive knowledge base, including step-by-step guides, FAQs, instructional videos, and integration walk-throughs to resolve routine questions independently.
Automated Feedback and Continuous Improvement: User feedback is actively collected after support interactions, with a high customer satisfaction rate (75% of respondents express satisfaction), ensuring continuous refinement of support services.
Easy Team Training: Users report that the platform is intuitive for team-wide training—Coastr “provides more than enough support when issues or training are required”.
Coastr implements a range of technical and procedural safeguards to ensure the protection of both customer and business data. Here’s an overview of their core security practices:
ISO 27001 Certified: This internationally recognized standard demonstrates Coastr’s commitment to establishing, maintaining, and continually improving an information security management system (ISMS). It covers risk management, data protection, access controls, and incident response.
SOC 2 Certified: SOC 2 attestation evaluates the effectiveness of Coastr’s controls for Security, Availability, Processing Integrity, Confidentiality, and Privacy. It is especially relevant to SaaS providers storing client data in the cloud.
Advanced Encryption: Customer and business data—including digital signatures, contracts, and sensitive customer information—is encrypted both in transit and at rest to prevent unauthorized access or leaks.
Amazon Cloud Infrastructure: Data is hosted on secure, GDPR-compliant Amazon cloud servers, leveraging industry-leading cloud security and privacy controls. This ensures high availability, unlimited storage, and strong physical and network protections.
Secure Access Management: Coastr enforces strong authentication measures and principle-of-least-privilege access controls, limiting data access to only those personnel who require it for their roles.
GDPR Compliance: Coastr follows the stringent guidelines of the General Data Protection Regulation (GDPR), ensuring lawful, fair, and transparent handling of personal data for all users and clients, regardless of geographic location.
Automated Data Handling: By utilizing automated databases for vehicle and customer data, Coastr minimizes manual data entry errors and reduces exposure to common human threats.
Regular Security Audits: Frequent audits and updates ensure compliance with industry standards and address emerging security requirements.
Continuous Monitoring: Proactive monitoring is in place to detect, alert, and respond to potential security incidents swiftly.
Best-in-Class Privacy Measures: Sensitive data is protected with stringent privacy policies, and customers are empowered to access their information securely from anywhere, at any time.
Coastr releases product updates every 4 weeks. This regular schedule ensures that fleet operators and customers benefit from timely new features, improvements, and fixes, keeping the platform modern and competitive.
Coastr’s update process features:
Regular Product Updates: New functionality and refinements are driven by customer feedback, ensuring that the development roadmap stays aligned with client needs.
Live Ticketing System: Customer issues are logged and triaged by urgency, with critical issues addressed rapidly (within 1 hour for urgent matters).
Multi-Channel Support: Coastr provides support through chat, email, and phone, allowing users to report problems or suggestions easily.
Dedicated Account Management: Customers are assigned a dedicated success manager for onboarding, ongoing support, and feedback collection.
Storage & Security: Coastr stores all sensitive customer and business data—including digital signatures, contracts, and customer details—on secure, Amazon cloud servers that are fully compliant with GDPR and feature advanced encryption and privacy protection measures.
Data Access: Users can access their data from anywhere in the world at any time. The platform provides unlimited storage for documents, including business and contract data, ensuring that operators have ongoing access and control.
Data Protection Principles: Coastr is committed to maintaining the privacy and integrity of client data through best-in-class server security and compliance with strict data privacy standards, especially those outlined by the General Data Protection Regulation (GDPR).
Platform Accessibility: Coastr’s cloud-based platform allows customers to access and manage their data efficiently, with the infrastructure designed to enable easy retrieval, uploading, and downloading of information.
No Fixed Plans: Coastr does not lock users into rigid pricing plans. Instead, it provides custom pricing tailored to your fleet size and operational needs. This means you pay only for what you use, making scaling simple as your organization grows or contracts.
Transparent Adjustments: Scaling up (adding users, vehicles, or branches) or scaling down (reducing scope or user count) can be handled directly through the platform and by consulting the Coastr sales/support team.
Self-Service Options: You can select, start, or adjust your subscription plan via Coastr’s web portal, including upgrades and downgrades. Upgrades (for example, adding more users or branches) and plan changes are accessible once logged in, giving organizations direct control over these processes.
Trial and Transition: New users can start with a 14-day free trial, during which scaling choices can be evaluated live before committing. Account changes, such as scaling up or down, are smoothly managed throughout and after the trial.
Cloud-Based Solution: As a cloud platform, Coastr requires no IT infrastructure changes when scaling up or down. Adding or removing users, features, or capacity is enabled via software, meaning rapid adjustments with minimal disruption.
Dedicated Support: Coastr provides onboarding support and ongoing training regardless of organizational size or changes, ensuring your team can efficiently adapt to new capacities or features.
Coastr meets several key compliance standards relevant to vehicle rental and mobility management software. These include:
ISO 27001 is an internationally recognized standard for information security management systems (ISMS).
Certification indicates that Coastr enforces rigorous controls and procedures to ensure data confidentiality, integrity, and availability, as well as ongoing risk management and continual improvement.
SOC 2 (Service Organization Control 2) certification demonstrates compliance with industry standards for securing customer data based on five "trust service principles": security, availability, processing integrity, confidentiality, and privacy.
This attestation is especially significant for cloud-based service providers and demonstrates Coastr's commitment to top-tier data protection and operational transparency.
Coastr is an associate member of the British Vehicle Rental and Leasing Association (BVRLA).
