ClubRight is easy to use and combines bookings, payments, and management in one platform.
The software is affordable and offers strong features compared to other options.
Customer support, especially specific team members, is often described as helpful, patient, and responsive.
The platform is regularly updated with new features and improvements based on user feedback.
Members like the professional look and feel of the app, which enhances the member experience.
The onboarding process is smooth, and migrating from other platforms is relatively easy.
Integrated access control with QR codes helps improve security and facility management.
Reporting and communication tools (email, SMS, push notifications) are robust and useful for managing members.
Issues have occurred with direct debit cancellations, leading to members being charged after ending memberships.
Some users mention poor communication during onboarding, including last-minute changes and lack of timely updates.
Some members find the app difficult to navigate, especially when booking classes or using certain features.
There are complaints about slow or unhelpful technical support during urgent situations.
A major software bug has caused reputational and financial issues due to failed direct debit cancellations.
Some users would prefer 24-hour support, as current support hours do not cover all business needs.
