Intuitive user experience Clean UI, logical navigation, quick onboarding for new users.
Strong core functionality Robust modules that cover essential business processes (e.g., ERP, CRM, HR, analytics) with good configurability.
Solid data visibility Helpful dashboards, real-time reporting, and actionable insights.
Good integration capabilities Ready-made connectors to popular apps and reliable API access for custom integrations.
Customer support responsiveness Helpful support staff, timely issue resolution, and proactive success management.
Implementation complexity Long, multi-phase deployments; scope creep; and challenges with data migration.
Customization and upgrade friction Customizations that are hard to upgrade after product updates; impact on upgrade path.
Pricing concerns Per-user or per-feature costs adding up; hidden fees for migrations, data export, or advanced connectors.
Performance at scale Latency or slower response times in heavy, multi-user environments or with large data volumes.
Support and onboarding gaps Inconsistent support quality, long wait times, or insufficient training resources for admins.
