CiiRUS
By CiiRUS INC
Training Resources : CiiRUS offers extensive training, including videos and one-on-one sessions, which users find helpful during onboarding and beyond.
Automation and Communication : Users value the automated guest messaging and task management features, which help streamline operations and improve guest satisfaction.
Accounting Efficiency: The trust accounting and QuickBooks integration are highlighted as strong points, making financial management easier for property managers.
Reliable Tools: Long-term users report that the software is stable and dependable, with features that evolve to meet industry needs.
Ease of Use: The platform is described as user-friendly and intuitive, especially for managing reservations and listings. Users appreciate the clean interface and logical workflow.
Excellent Customer Support : Users consistently praise CiiRUS for its responsive and knowledgeable support team. Many mention that the staff is approachable, passionate, and committed to helping users succeed.
Support Delays : Although many praise support, others have experienced delays or unresponsive service during critical issues.
Complexity in Operations : While powerful, the platform can be overwhelming for new users. Some reviewers wish for a more simplified experience.
Booking Problems: A few reviews mention issues with OTA connections, particularly with Booking.com, leading to double bookings or missed reservations.
Technical Issues: Some users report bugs and glitches, such as features not working correctly or disappearing from the interface, especially on mobile devices.
