Implementing Chisel typically follows a structured and phased approach that ensures seamless onboarding and integration with existing workflows. The implementation timeline can vary depending on the size of the organization, the complexity of needs, and how familiar the team is with product management platforms. On average, it takes 1 to 4 weeks to fully implement.
Key Phases of Implementation:
Initial Consultation & Requirement Gathering:
Discovery call with stakeholders to assess needs.
Evaluation of current tools and workflows to identify integration opportunities.
Account Setup and Configuration:
Setting up the organization’s account and adding users.
Defining roles, permissions, and setting up the product hierarchy.
Tool Integration:
Connecting with existing platforms such as Jira, Slack, or GitHub.
Syncing current product roadmaps or importing historical data.
Training and Onboarding:
Live or recorded training sessions for users.
Access to self-help materials such as tutorials and knowledge base.
Pilot Testing:
Trial usage by select teams to validate workflows.
Gathering feedback and making adjustments before full-scale rollout.
Full Deployment:
Company-wide rollout after successful pilot.
Ongoing support during the initial use phase to ensure adoption.
Follow-up and Optimization:
Post-implementation review after a few weeks.
Optimization suggestions and tailored support based on usage patterns.
Customisation
Yes, Chisel is designed to be flexible and scalable, allowing for a high degree of customization. It can be tailored to match a company’s specific product management processes, priorities, and team structures, ensuring alignment with strategic goals.
Customization Options:
Custom Workflows:
Ability to define unique workflows for different teams or product lines.
Custom statuses and lifecycle stages for product features and epics.
Personalized Roadmaps:
Create multiple roadmap views (timeline, kanban, list) based on audience or purpose.
Custom themes and tagging to group and prioritize work effectively.
Flexible Prioritization Frameworks:
Support for custom scoring models like RICE, MoSCoW, or proprietary ones.
Weighting criteria can be adjusted to reflect business goals.
Team Alignment Features:
Stakeholder inputs can be configured through custom feedback portals.
Team participation tools can be set up based on internal hierarchies or roles.
Integration Customization:
Custom API support for connecting with internal tools or other SaaS platforms.
Configuration of field mappings and synchronization rules.
Branding and Access Control:
Ability to apply company branding to the UI.
Set granular user roles and permissions.
Additional Costs
Chisel offers transparent pricing, and while core usage fees are subscription-based, there may be additional costs depending on the scale of usage, integration complexity, and support requirements. Understanding these extra fees is essential for budgeting and planning.
Potential Additional Costs:
Setup Fees:
Typically, basic onboarding is included in standard pricing.
Advanced onboarding or implementation support may incur one-time setup charges depending on enterprise needs.
Training and Customization Services:
While basic training is often free, customized training sessions may be charged.
Extensive configuration support or workflow tailoring could carry professional service fees.
Maintenance Costs:
Cloud-based software typically includes maintenance in the subscription fee.
No hidden costs for regular updates or platform maintenance.
Support Charges:
Standard support is usually included in the subscription.
Premium support tiers (e.g., 24/7 availability, dedicated account manager) may be offered at additional cost.
Integration and API Usage:
Integration with major tools is often included, but custom integrations or high API usage volumes may incur extra charges.
User-Based Pricing Tiers:
Subscription costs scale with the number of users.
Adding new users beyond the allotted number in a plan may increase the total monthly or annual fee.
Training
Chisel offers transparent pricing, and while core usage fees are subscription-based, there may be additional costs depending on the scale of usage, integration complexity, and support requirements. Understanding these extra fees is essential for budgeting and planning.
Potential Additional Costs:
Setup Fees:
Typically, basic onboarding is included in standard pricing.
Advanced onboarding or implementation support may incur one-time setup charges depending on enterprise needs.
Training and Customization Services:
While basic training is often free, customized training sessions may be charged.
Extensive configuration support or workflow tailoring could carry professional service fees.
Maintenance Costs:
Cloud-based software typically includes maintenance in the subscription fee.
No hidden costs for regular updates or platform maintenance.
Support Charges:
Standard support is usually included in the subscription.
Premium support tiers (e.g., 24/7 availability, dedicated account manager) may be offered at additional cost.
Integration and API Usage:
Integration with major tools is often included, but custom integrations or high API usage volumes may incur extra charges.
User-Based Pricing Tiers:
Subscription costs scale with the number of users.
Adding new users beyond the allotted number in a plan may increase the total monthly or annual fee.
Security Measures
Chisel incorporates robust security protocols to ensure user data is protected at all times. The platform follows industry best practices for data encryption, access control, and compliance, supporting the needs of both small businesses and large enterprises.
Data Security Measures:
Data Encryption:
All data in transit is encrypted using HTTPS/SSL.
Data at rest is encrypted using industry-standard AES-256 encryption protocols.
User Authentication and Access Control:
Role-based access control (RBAC) allows granular permission settings.
Optional multi-factor authentication (MFA) for enhanced login security.
Regular Security Audits:
Internal and third-party audits to identify and mitigate vulnerabilities.
Penetration testing to proactively discover potential threats.
Data Backups and Disaster Recovery:
Automated and regular data backups to prevent data loss.
Disaster recovery plans in place to restore data in the event of a system failure.
Compliance with Standards:
Adherence to GDPR, and other data privacy regulations depending on customer region.
Privacy policies clearly define how customer data is collected, stored, and used.
Activity Logging and Monitoring:
Audit logs of user activity for accountability and forensic analysis.
Continuous monitoring for suspicious behavior or unauthorized access attempts.
Secure Infrastructure:
Hosted on secure, reputable cloud service providers with strict physical and network security.
Updates
Chisel follows a continuous delivery model with frequent updates aimed at improving functionality, user experience, and security. Updates are managed with minimal disruption to users and are typically deployed without requiring user intervention.
Update Management and Frequency:
Frequent Release Cycle:
Regular minor updates are rolled out weekly or bi-weekly, including bug fixes and minor improvements.
Major feature releases or interface upgrades are typically scheduled quarterly.
Automatic Updates:
All updates are deployed in the cloud and applied automatically.
No user action is required, and there’s no downtime in most cases.
Change Logs and Announcements:
Release notes are shared with users detailing what’s new or changed.
Email or in-app notifications highlight major updates or new features.
User Feedback Loop:
Many updates are driven by user suggestions and roadmap prioritization.
Public feedback portals or voting systems help determine future development.
Staged Rollouts:
New features may be released in stages to test performance and gather early feedback.
Early access or beta features are available to users who opt-in.
Backward Compatibility:
Efforts are made to ensure that updates do not disrupt existing workflows or data.
API and integration updates are communicated in advance to allow for preparation.
Data Ownership and Portability
Chisel adheres to a transparent data ownership policy, ensuring that customers retain full control and ownership of their data. It also supports data portability, allowing organizations to export and migrate their data easily if needed, which is crucial for compliance, flexibility, and long-term data management.
Data Ownership and Portability Policies:
Full Data Ownership:
Customers retain complete ownership of all data entered into the platform.
Chisel does not claim rights over user-generated content or proprietary information.
Data Usage Restrictions:
Data is only used for providing services and improving functionality.
The company does not sell or share customer data with third parties without consent.
Export Functionality:
Users can export product data, roadmaps, feedback, and prioritization details in standard formats like CSV or JSON.
Export options are available within the platform for self-service use.
Portability Support:
API access allows customers to retrieve and migrate data programmatically.
Assistance may be available for bulk exports or transitions to other platforms upon request.
Account Closure & Data Retention:
Upon account termination, users can request full data exports.
Data is typically retained for a short grace period post-termination (e.g., 30–60 days) before being permanently deleted.
Compliance with Privacy Laws:
Chisel’s data handling complies with GDPR and similar regulations, supporting user rights to access, export, or delete their data.
Data Security During Transfer:
All exported or transmitted data is encrypted to prevent interception during transfer.
Scaling Up / Down
Chisel provides flexible subscription plans that support scalability. Organizations can easily upgrade or downgrade based on team size, feature needs, or budget. This flexibility allows businesses to align their software usage with evolving strategic and operational priorities.
Scalability Terms and Options:
Flexible Subscription Plans:
Multiple pricing tiers designed to cater to startups, growing teams, and large enterprises.
Customers can choose monthly or annual billing options depending on their preferences.
User-Based Pricing:
Plans typically scale based on the number of active users.
Adding or removing users adjusts the pricing accordingly in real time or at the next billing cycle.
Feature-Based Scaling:
Higher-tier plans unlock advanced features like integrations, analytics, and custom workflows.
Organizations can upgrade to gain access as their needs grow.
Easy Plan Adjustments:
Changes to the subscription (upgrades or downgrades) can be made directly through the account settings.
No long-term lock-in for most plans unless an enterprise contract is signed.
Pro-Rated Billing:
Mid-cycle plan upgrades are typically billed on a pro-rata basis.
Downgrades may take effect at the end of the current billing cycle to prevent service interruption.
Custom Enterprise Scaling:
Enterprise clients can negotiate custom terms for user count, support, SLAs, and integrations.
Volume discounts may apply based on the size of the team or commitment period.
Trial and Evaluation Options:
Free trials are available for testing scalability and suitability before committing.
Teams can explore feature sets before moving to a higher tier.
The terms & conditions for contract renewal and cancellation
Chisel offers flexible contract terms to accommodate different business needs, with clear policies around renewal and cancellation to ensure transparency and minimize disruption. The terms typically vary depending on whether the subscription is monthly, annual, or enterprise-level.
Contract Renewal and Cancellation Terms:
Automatic Renewal:
Subscriptions generally auto-renew at the end of each billing cycle (monthly or annually).
Customers receive notifications ahead of renewal dates to review terms or make changes.
Renewal Periods:
Monthly subscriptions renew on a monthly basis.
Annual subscriptions renew for an additional year unless cancelled prior to the renewal date.
Cancellation Notice:
Customers can cancel at any time for monthly plans, usually without penalty.
For annual or enterprise contracts, a notice period (e.g., 30 days before renewal) may be required.
Refund Policy:
Generally, no refunds for partial usage of subscription periods.
Some exceptions may apply under special circumstances or negotiated contracts.
Data Access Post-Cancellation:
Access to the platform continues until the end of the current billing period.
Users are encouraged to export their data before cancellation is finalized.
Contract Changes:
Customers can upgrade or downgrade plans without canceling the entire contract.
Enterprise agreements may include customized renewal and cancellation clauses.
Reactivation:
Cancelled accounts can typically be reactivated, sometimes with loss of historical data depending on the time elapsed.
Compliance
Chisel follows industry best practices for compliance, ensuring that the platform meets important regulatory and security standards. This commitment helps customers operate in regulated industries with confidence regarding data privacy and security.
Key Compliance Standards:
GDPR (General Data Protection Regulation):
Ensures the protection of personal data for users in the European Union.
Supports data subject rights such as access, correction, and deletion.
SOC 2 (Service Organization Control 2):
Demonstrates controls around security, availability, processing integrity, confidentiality, and privacy.
Often required by enterprise clients to verify operational security.
ISO/IEC 27001 (Information Security Management):
Aligns with international standards for information security management systems.
Covers risk management, data protection, and continuous security improvements.
Privacy Shield / Data Transfer Compliance:
Supports lawful international data transfers where applicable.
Adheres to frameworks enabling data to be transferred securely across borders.
HIPAA (Health Insurance Portability and Accountability Act) Readiness:
While not explicitly certified, Chisel offers features supporting secure handling of health-related data for customers who require HIPAA compliance.
Other Regional and Industry Standards:
Compliance with applicable regional privacy laws depending on customer location.
Commitment to evolving standards as regulations update.
