Cheerze Connect

1. Initial Consultation & Demo
   • You can book a free demo to explore the system’s capabilities.

   • This helps tailor the setup to your property’s specific needs.

2. Requirement Gathering

   • The Cheerze team works with you to understand your operations: number of rooms, outlets, POS systems, booking channels, etc.

3. System Configuration
   • Modules like Front Office, POS, Booking Engine, Channel Manager, and Housekeeping are customized.

   • Integration with third-party tools (if needed) is handled here.

4. Data Migration

   • Existing guest data, bookings, inventory, and financials are imported into the system.

5. Training & Onboarding
   • Staff training is provided, often via online sessions or on-site support.

   • The mobile app and dashboard tools are introduced to management.

6. Go-Live & Support
   • The system goes live, typically with 24/7 support available for troubleshooting.

   • Monthly updates and feature enhancements are rolled out regularly.

Estimated Timeline

• Small to mid-sized properties: 1–2 weeks

• Larger or multi-property setups: 3–4 weeks or more, depending on complexity

• Modular design: Choose only the features your property needs, such as PMS, POS, Channel Manager, Booking Engine, Housekeeping, Inventory, and Multi-property support.

• Role-based access: Mobile apps and dashboards can be tailored for managers, front desk staff, housekeeping, and more.

• Flexible billing: Charges apply only to occupied rooms, not total inventory.

• External integrations: Compatible with third-party tools like payment gateways and OTAs.

• Feature bundling: Plans (Essential, Professional, Enterprise) allow you to scale functionality based on your business type.

• Dynamic tools: Includes options like rate plans, split folios, guest history, and dynamic pricing.

• Subscription fees: Billed quarterly, half-yearly, or annually depending on your preference and selected modules.

• Setup and installation: Included in all plans—no extra charge.

• Training: Provided during onboarding at no additional cost.

• Support: 24/7 assistance included in the subscription; no separate maintenance fee.

• Customization pricing: Adjusted based on selected modules and integrations; not a flat rate.

• Trial access: No free trial, but a demo is available to explore the system before committing.

Cheerze Connect provides comprehensive onboarding and 24/7 support to ensure smooth adoption:

• Initial Setup Assistance: Their team helps configure the system based on your property’s needs.

• Staff Training: Training is included during onboarding, covering modules like front office, POS, housekeeping, and booking engine.

• Multi-language Support: Available in multiple languages to accommodate diverse teams.

• Dedicated Help Desk: Support requests are logged and routed to the appropriate specialists for quick resolution.

• Contact Options: You can reach them via phone or email, and they’re known for prompt responses.

• Cloud Hosting: Likely hosted on secure servers with encrypted data transmission.

• Role-Based Access: Staff access is controlled based on roles, minimizing unauthorized data exposure.

• Data Backup: Regular backups are standard for cloud systems to prevent data loss.

• Compliance: Though not explicitly stated, systems like this typically follow GDPR or similar data protection standards, especially when serving international clients.

Cheerze Connect appears to follow a continuous improvement model, with updates rolled out regularly:

• Feature Enhancements: New tools and extensions are added frequently—like spa management, food costing, and central reservation systems.

• Automatic Updates: As a cloud-based platform, updates are likely pushed automatically without requiring manual installation.

• User Feedback Loop: Updates often reflect user suggestions and evolving hospitality trends.

• Data Ownership: Your business retains ownership of its operational data, including guest records, booking history, financials, and inventory. This is standard for SaaS platforms serving regulated industries like hospitality.

• Portability: Since the system supports report generation in over 150 formats, it’s likely that data can be exported in usable formats (CSV, Excel, PDF) for migration or backup purposes.

• Access Control: Role-based access ensures that only authorized users can view or modify sensitive data.

• Backup & Recovery: Regular backups are expected, though specifics on frequency or retention aren’t disclosed.

Cheerze Connect is designed to be flexible as your business evolves:

• Modular Expansion: You can add modules like banquet management, spa services, or central reservation systems as your operations grow.

• No Forced Bundling: You’re not required to buy all modules upfront. You can start small and expand later.

• Usage-Based Billing: Charges apply only to occupied rooms, which makes it easier to scale down during off-peak seasons or economic downturns.

• Multi-Property Support: If you expand to multiple locations, the system can accommodate that without needing a separate platform.

Cheerze Connect operates primarily on a subscription-based model, which is designed to be flexible for hospitality businesses. Here are the key points:

• Pay-per-use pricing: You’re charged based on the number of occupied rooms, making it easy to scale up or down without long-term commitments.

• Annual subscription option: You can choose an annual plan that includes regular updates and support throughout the year.

• Renewal: Subscriptions likely renew automatically unless canceled. Renewal terms may vary depending on whether you're on a monthly or annual plan.

• Cancellation: While specific cancellation terms (like notice periods or refund policies) aren’t publicly detailed, you can typically cancel by contacting their support team. Since the system is cloud-based, cancellation likely involves discontinuing access to modules and services.

• Support contact: For exact terms, you’d need to reach out to their support team via email or phone.

• Data protection: The platform emphasizes secure data handling, especially for guest information, reservations, and billing—suggesting internal protocols for protecting personally identifiable information (PII).

• Cloud infrastructure: With 24/7 access across devices, the system likely uses encrypted connections and secure servers to protect user data.

• Third-party integrations: It connects with accounting systems, channel managers, and e-commerce platforms. These integrations typically require compliance with secure API standards and data exchange protocols.

• Hospitality data norms: Given its use in hotels and resorts, it likely aligns with industry-standard practices for handling guest data, even if not formally certified.