CentrixOne is a Canadian technology company specializing in customer relationship management (CRM) and marketing automation solutions. The company’s mission is to provide an all-in-one, intuitive, and affordable platform that helps small and medium-sized businesses (SMBs) streamline sales, marketing, and customer management. CentrixOne is recognized for its bilingual (French and English) software, strong Canadian roots, and focus on supporting businesses across Canada and the United States. The company’s data infrastructure is based in Canada, ensuring compliance with local data protection standards.
CentrixOne was founded in 2015 in Quebec, Canada. The company quickly established itself as a leading CRM provider in Quebec and expanded its reach across Canada. Headquartered in Eastman, Quebec, with additional presence in the Greater Montreal area and Boucherville, CentrixOne has grown to a team of approximately 11–50 employees. The company’s leadership includes experienced professionals in sales, marketing, and technology, with Alain Paquin serving as CEO and Michael Orsoni as CTO. Over the years, CentrixOne has focused on making CRM adoption easier for SMBs, emphasizing simplicity, flexibility, and rapid onboarding.
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CentrixOne offers a comprehensive suite of CRM and marketing automation tools tailored for SMBs:
In January 2025, CentrixOne merged with Boom CRM, combining expertise to address CRM adoption challenges and expand into industry-specific solutions, notably for the automotive sector. This strategic move, supported by new funding, has enabled CentrixOne to accelerate AI-driven innovation and broaden its product suite. The company is now positioned to deliver tailored solutions for verticals such as automotive and real estate, in addition to its core SMB market.
Following the merger, CentrixOne has prioritized the integration of AI-powered tools to enhance user experience, streamline workflows, and provide actionable business insights. Recent updates include advanced automation capabilities, improved analytics, and smarter campaign management. The company continues to invest in making its platform more intuitive and effective, with an emphasis on rapid deployment and ease of use.
CentrixOne is proudly Canadian, emphasizing local talent, bilingual service, and a deep understanding of the Canadian business landscape. The company values simplicity, accessibility, and customer empowerment. Its culture is rooted in innovation, collaboration, and a commitment to helping SMBs succeed. The leadership team is dedicated to building a supportive environment for both employees and clients, fostering growth and continuous improvement.
CentrixOne primarily serves small and medium-sized businesses across Canada and the United States, with a strong presence in Quebec. Its user base spans various industries, including manufacturing, distribution, professional services, and the automotive sector. The platform is praised for its ease of use, affordability, and rapid onboarding, making it popular among SMBs looking for a straightforward CRM solution. CentrixOne supports its community with bilingual customer service, live chat, training sessions, webinars, and a knowledge base. The company’s flexible pricing and modular features allow businesses to scale as they grow, and its active engagement with users helps drive continuous product improvement.
