Initial Consultation & Needs Assessment: Casengine begins with understanding the firm's structure, workflows, and goals.
System Configuration: The platform is tailored to match the firm’s operational style, including user roles, case types, and document templates.
Data Migration: Existing case files, client records, and documents are securely transferred into Casengine’s system.
Training & Onboarding: Teams receive hands-on training through webinars, documentation, and in-person sessions.
Testing & Quality Assurance: Before going live, the system is tested to ensure smooth functionality and user readiness.
Go-Live & Support: The software is deployed, and ongoing support is provided to resolve any post-launch issues.
Timeline: Implementation typically takes 2 to 4 weeks, depending on firm size and customization needs
Customisation
Workflow Automation: Firms can automate tasks like KYC checks, conflict checks, engagement letters, and billing.
Custom Templates: Legal teams can create and modify templates for contracts, case types, and client communications.
Role-Based Access: User permissions can be tailored to match organizational hierarchy and confidentiality requirements.
Language Support: Bilingual interface (Arabic and English) ensures accessibility across regional teams.
Third-Party Integrations: Compatible with Outlook, Active Directory, and other tools; API support available for enterprise clients.
Client Portal Branding: Firms can personalize the client portal with their logo and preferred interface.
Regional Compliance: Custom workflows can be built to align with jurisdiction-specific legal practices.
Additional Costs
Base Subscription: Starts at $39 per user/month, with tiered plans (Basic, Pro, Enterprise) depending on features and firm size.
Setup Fees: Typically included in enterprise plans; smaller firms may incur a one-time setup fee depending on customization.
Maintenance Charges: Covered under the subscription; regular updates and bug fixes are included.
Support Costs: Standard support via chat and email is included. Priority support and dedicated account management may cost extra under enterprise plans.
Training: Initial onboarding and training are free; advanced or ongoing training may be billed separately for large teams.
No Free Trial or Free Version: Casengine does not currently offer a free trial or free version
Training
Free Onboarding Sessions: Personalized setup and walkthroughs tailored to each firm’s structure and workflows.
Webinars & Live Demos: Interactive sessions to help users understand features and best practices.
Documentation & Help Center: Access to guides, FAQs, and step-by-step instructions for self-paced learning.
24/7 Customer Support: Available via chat, email, and phone for troubleshooting and guidance.
Dedicated Account Managers: For enterprise clients, offering strategic support and performance optimization.
In-Person Training (on request): Available for larger teams or firms needing hands-on assistance.
Security Measures
256-bit AES Encryption: Ensures data is encrypted both in transit and at rest.
2048-bit RSA Key Infrastructure: Adds an extra layer of secure authentication and data protection
Secure Cloud Hosting: Hosted on trusted cloud platforms with high redundancy and uptime.
Role-Based Access Control: Limits data visibility based on user roles and permissions
Audit Trails & Activity Logs: Tracks all user actions for transparency and accountability.
Compliance with Regional Regulations: Aligns with data protection laws in the UAE and broader Middle East.
Updates
Regular Feature Updates: Casengine rolls out new features and enhancements every few weeks.
