CallMiner Record is a recording solution designed to capture and retain customer conversations with high-quality audio. It serves as the foundation for conversation intelligence and quality management programs. The product offers primary recorder functionality with features such as high-quality stereo recordings and live monitoring, which drive improved transcription accuracy and analytics. CallMiner Record supports full recording capabilities for real-time playback, compliance, performance evaluation, and risk reduction. CallMiner Record is designed to integrate seamlessly with a broad range of telephony, CRM, and customer experience platforms. It supports diverse deployment architectures, including cloud, on-premise, or hybrid setups, making it versatile for different organizational needs. This flexibility allows businesses to maximize their existing communications investments while gaining powerful recording and analytics capabilities. By providing unrestricted system and data access and control, CallMiner Record enables organizations to maintain compliance, reduce risk, and improve customer experience through better workforce engagement.
CallMiner Record stands out from its competitors due to several key features and capabilities. Firstly, its focus on high-quality audio capture sets it apart. The system utilizes advanced codecs like Opus to ensure superior audio quality with high-fidelity, dual-channel recordings. This emphasis on audio quality directly translates to improved transcription accuracy, which is crucial for analytics and overall business performance as measured by customer satisfaction metrics.
Seller
CallMiner, Inc
HQ Location
Waltham, Massachusetts, USA
Company Website
https://callminer.com/
Contact
+1 7815475690
Year Founded
2002
Event Triggered Actions
Archiving & Retention
Call Tagging
Call Recording
File Transfer
Tagging
Third Party Integrations
Activity Dashboard
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How is CallMiner Record in terms of value for money?
for my 10000 people companyHow is CallMiner Record in terms of ease of use?
for my 10000 people companyEnglish
Where in GCC does CallMiner Record have offices?
Not available
Who are CallMiner Record customers in the Middle East?
Not available
What is CallMiner Record local address?
Not available
Is CallMiner Record platform available in Arabic?
Not available
Does CallMiner Record platform use AI? And where?
CallMiner Record uses AI in several key areas of its platform:
Transcription accuracy: The platform employs advanced AI and machine learning to improve transcription accuracy, which is crucial for analytics and business performance improvement.
Audio quality enhancement: AI is used to ensure high-quality stereo recordings, which directly impacts transcription accuracy and overall analytics performance.
Automated tagging: The system uses AI to auto-tag pre-selected keywords and phrases in recordings.
Intelligent indexing: AI assists in indexing recordings by various parameters such as time, agent, date, and group.
Integration with analytics: While CallMiner Record itself is primarily a recording solution, it integrates seamlessly with CallMiner's AI-powered analytics platform, which includes features like sentiment analysis, topic analysis, and AI-driven summarization.
Real-time capabilities: The platform's ability to provide instantaneous playback and live monitoring likely involves AI for real-time processing and analysis.
CallMiner continues to innovate in AI, with recent additions like AI Classifiers for automatic context labeling, Semantic Search for meaning-based queries, and an AI-powered help bot called CallMiner GPT. These advancements, while not specifically part of the Record product, demonstrate CallMiner's commitment to integrating AI across its suite of products to enhance conversation intelligence capabilities.
Is CallMiner Record a web3 company?
No.
Is there any Web3 components?
No.
CallMiner Record
By CallMiner, Inc
