Initial Consultation & Needs Assessment: Understanding your business requirements, current workflows, and specific goals.
Account Setup & Data Migration: Setting up your Brandfolder account, which includes configuring user roles, permissions, and brand assets. Migration of existing assets can take from a few days to several weeks, depending on volume.
Customization & Configuration: Tailoring workflows, metadata, branding, and integrations with other tools like Adobe, Slack, or CMS platforms.
Training & Onboarding: Providing training sessions for your team to ensure smooth adoption.
Go-Live & Support: Launching your customized Brandfolder and offering ongoing support, including troubleshooting and optimization.
Customisation
Branding & UI: Custom logos, themes, and layouts.
Metadata & Taxonomy: Custom metadata fields and asset categorization.
Integration: API access and integrations with tools like Adobe Creative Cloud, Slack, Salesforce, etc.
Workflows & Permissions: Custom approval workflows and user access controls.
Asset Templates & Collections: Custom asset templates and branded collections.
Automation: Setting up rules for asset uploads, tagging, and sharing.
Additional Costs
Setup Fees: Variable; often included in enterprise packages or can be billed separately, ranging from \0 to \50K+ depending on complexity.
Monthly/Annual Subscription: Based on user count, storage, and feature access—often between 3Kand3Kand20K+ annually.
Training & Onboarding: May incur additional costs if extensive.
Support & Maintenance: Tiered support plans, with premium support costing more; typical charges range from 1Kto1Kto10K+ annually.
Custom Development & Integrations: Extra costs if custom features or integrations are needed beyond standard offerings.
Training
Onboarding & Training: Brandfolder typically provides tailored onboarding sessions for new clients. This may include live training webinars, instructional videos, and comprehensive documentation to help users navigate the platform efficiently.
User Guides & Resources: Access to detailed user manuals, FAQs, and best practices to maximize platform utilization.
Dedicated Support: Many plans include access to customer success managers or dedicated support teams for ongoing assistance.
Additional Training: Custom training sessions can often be arranged for larger teams or specific needs, sometimes at an extra cost.
Community & Help Center: Access to a knowledge base, tutorials, and community forums for self-guided learning.
Security Measures
Data Encryption: Data is protected with encryption both at rest and in transit (SSL/TLS).
Access Controls: Role-based permissions and user authentication options (like SAML, SSO) ensure secure access.
Audit Trails: Record of activities within the platform for monitoring user actions.
Compliance: Meets industry standards such as GDPR, CCPA, and other relevant privacy regulations.
Regular Security Audits: Ongoing assessments and vulnerability scans to ensure platform security.
Backup & Data Recovery: Regular backups to prevent data loss.
Updates
Release Schedule: Brandfolder typically rolls out updates regularly, often quarterly or biannually, including minor patches and major feature updates.
Update Management: Updates are usually managed seamlessly without disrupting user workflows, with notifications and release notes provided beforehand.
Beta Testing: Some updates or features may undergo beta testing with select clients before general release.
Version Control & Documentation: Clear documentation of changes and new features accompany updates to assist users in adaptation.
Data Ownership and Portability
Data Ownership: Clients retain full ownership of their digital assets stored on Brandfolder. The platform acts as a data custodian but does not claim rights over the content.
Data Portability: Brandfolder typically supports data export options, allowing organizations to retrieve their assets and associated metadata in standard formats if they choose to migrate services or leave the platform. This ensures data portability and minimizes vendor lock-in.
Data Deletion: Clients can usually request permanent deletion of their data following contract termination, subject to legal and contractual obligations.
Scaling Up / Down
Scaling Up: Contracts often allow organizations to increase storage, user licenses, or features as needs grow. This may involve adjusting subscription plans with potential pro-rata billing.
Scaling Down: Organizations can usually decrease their plans, such as reducing user numbers or storage, with notifications or adjustments outlined in contractual terms.
Flexibility: Many agreements are designed to be flexible, enabling modifications with standard notice periods (e.g., 30 days).
The terms & conditions for contract renewal and cancellation
Renewal Terms: Typically, contracts auto-renew annually or monthly unless explicitly canceled before renewal date. Renewal notices are often provided 30-60 days in advance.
Cancellation Policy: Organizations can usually cancel without penalties, but early termination might incur fees, depending on the contract. Some plans may require a notice period (e.g., 30 days).
Data & Asset Retrieval Post-Cancellation: Clients are generally granted a grace period to retrieve data after cancellation, after which data might be permanently deleted.
Renewal Terms & Conditions: Renewal terms are usually detailed in the service agreement, including any rate adjustments and notice obligations.
Compliance
GDPR (General Data Protection Regulation): Ensuring data privacy and user rights for EU residents.
CCPA (California Consumer Privacy Act): Providing data privacy protections for California residents.
SOC 2: Security and privacy controls are often compliant with SOC 2 standards.
ISO/IEC 27001: Some providers may align with ISO/IEC 27001 for information security management.
Other Regulations: Compliance with industry-specific standards depending on client needs, such as HIPAA if necessary (though this depends on specific implementations).
