Customer Support: Generally rated well, with responsive assistance.
Ease of Training: Staff find it easier to learn one system for multiple functions.
360-Degree Constituent View: Enables better donor stewardship and targeted outreach.
Centralized System: Users appreciate having ticketing, fundraising, and CRM in one platform.
Reporting Limitations: Some users find the reporting tools lacking in flexibility.
Group Sales & Refunds: Processes are seen as clunky and underdeveloped.
