Here's the typical implementation process for Auvik software, presented in a brief, bullet-point format:
Initial Consultation: Engage in a pre-implementation consultation with Auvik’s team to understand your network requirements and objectives.
Onboarding and Planning: Define the scope of the deployment, including the network components to be monitored and any specific configurations needed.
Deployment Preparation: Prepare your network environment for integration by ensuring necessary access permissions and configurations are in place.
Installation and Configuration: Install Auvik’s software, either through cloud-based deployment or on-premises, depending on your subscription. Configure the system to connect with your network devices and integrate with existing tools.
Data Collection and Network Discovery: Auvik automatically discovers and maps your network devices, collecting data on network topology, configurations, and performance.
Customization and Optimization: Customize dashboards, alerts, and reporting settings based on your organization’s specific needs and preferences.
Training and Support: Receive training on using Auvik’s features and capabilities, and access support for any configuration or operational questions.
Go Live and Monitoring: Transition to active monitoring, where Auvik begins providing real-time insights and analytics on your network.
Post-Implementation Review: Conduct a review to ensure that the system is functioning as expected and make any necessary adjustments or optimizations.
Timeframe: The implementation process typically takes between 2 to 6 weeks, depending on the complexity of the network, the size of the deployment, and the readiness of the environment.
Auvik can be customized to fit specific business needs in several ways. Here are some key aspects of its customization capabilities:
Custom Dashboards: Users can create and configure custom dashboards to display the most relevant data and metrics for their specific business needs. This allows for tailored views of network performance, device status, and other critical information.
Alert Configuration: Auvik allows for the customization of alerts and notifications based on specific criteria. Users can set thresholds and define alert triggers for various network events, ensuring that they receive timely notifications about issues that matter most to their organization.
Reporting: The platform offers customizable reporting features. Users can generate reports with tailored content, including specific data points, charts, and visualizations that align with their business requirements.
Network Mapping: Auvik’s network mapping capabilities can be customized to reflect the unique topology and structure of an organization’s network. Users can organize and label network devices in a way that matches their network architecture.
Integrations: Auvik supports integration with various third-party tools and platforms. Custom integrations can be configured to ensure seamless data flow between Auvik and other systems used within the organization, such as ticketing systems or IT management platforms.
User Roles and Permissions: The platform allows for the customization of user roles and permissions. Administrators can define access levels and permissions for different users based on their responsibilities and needs, ensuring that sensitive information is only accessible to authorized personnel.
API Access: Auvik provides API access for advanced customization. Organizations can leverage APIs to integrate Auvik’s data and functionalities into other applications or to automate specific processes based on their unique requirements.
Vendor-Specific Customization: Auvik can accommodate specific needs related to different network vendors and technologies. Custom configurations can be applied to support various hardware and software setups.
These customization options enable businesses to tailor Auvik’s features and functionalities to better meet their specific operational requirements and improve overall network management efficiency.
Auvik offers a range of training and support options for new users to ensure a smooth onboarding process and effective use of its network management software. Here’s an overview of the training and support provided:
Onboarding Assistance: Auvik provides personalized onboarding support to help new users get started with the platform. This includes setup guidance, initial configuration assistance, and help with network discovery and mapping.
Training Resources:
Webinars and Live Training: Auvik offers live webinars and training sessions that cover various aspects of the platform, including basic functionality, advanced features, and best practices.
Video Tutorials: Users have access to a library of video tutorials that provide step-by-step instructions on using different features of the software.
Documentation: Comprehensive user manuals and documentation are available, detailing how to use the platform’s features, configure settings, and troubleshoot common issues.
Customer Support:
Help Desk: Auvik provides access to a help desk where users can submit support tickets for technical issues or questions. The support team assists with problem resolution and provides guidance on using the software.
Live Chat: Users can engage with support staff via live chat for immediate assistance and quick resolution of issues.
Community and Forums: Auvik has an online community and forums where users can interact with other Auvik customers, share experiences, ask questions, and gain insights from the community.
Account Management: Dedicated account managers are available for larger organizations or those with specific needs. These managers offer personalized support, strategic advice, and help with optimizing the use of Auvik’s features.
Knowledge Base: Auvik’s knowledge base includes articles, FAQs, and troubleshooting guides that cover a wide range of topics related to the software.
Auvik’s training and support are designed to help new users quickly become proficient with the platform and address any issues they may encounter during their usage.
Auvik employs several security measures to ensure the protection of data and maintain the integrity and confidentiality of its network management platform. Here are the key security measures implemented by Auvik:
Data Encryption: Auvik uses encryption protocols to protect data both in transit and at rest. This includes encrypting communication between the Auvik platform and users, as well as securing stored data to prevent unauthorized access.
Access Controls: The platform incorporates robust access control mechanisms to ensure that only authorized users can access specific features and data. This includes role-based access control (RBAC) and customizable user permissions.
Authentication: Auvik supports multi-factor authentication (MFA) to add an extra layer of security during the login process. This helps verify the identity of users and reduces the risk of unauthorized access.
Regular Security Audits: Auvik conducts regular security audits and assessments to identify potential vulnerabilities and ensure compliance with industry security standards. This includes evaluating the security of infrastructure and application components.
Data Backup and Recovery: Auvik implements data backup procedures to ensure that data can be recovered in case of system failures or data loss. Regular backups are performed, and recovery processes are in place to restore data quickly.
Compliance Standards: Auvik adheres to various industry compliance standards, such as GDPR and ISO 27001, to ensure that its security practices align with recognized security frameworks and regulations.
Network Security: The platform employs network security measures, including firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS), to protect against unauthorized access and cyber threats.
Secure APIs: Auvik’s APIs are secured to prevent unauthorized access and ensure that data exchanges with third-party applications are protected.
Vulnerability Management: Auvik actively manages and addresses security vulnerabilities through regular updates and patch management. Security patches and updates are applied promptly to address any identified issues.
Incident Response: Auvik has an incident response plan in place to address and mitigate security incidents. This includes procedures for detecting, responding to, and recovering from security breaches.
These security measures are designed to protect Auvik’s platform and its users from potential threats, ensuring the confidentiality, integrity, and availability of data.
Updates methods:
Regular Updates: Auvik frequently updates its software to enhance functionality and address any issues. For example, the Q4 2021 Rollup & Roadmap Update included new features such as Discovery Dashboard, syslog, and device information improvements.
User-Defined Monitoring: Auvik is investing in user-defined monitoring capabilities, which allows for easier addition of new monitoring features with less effort. This approach helps in rolling out updates more efficiently and frequently.
Certification Updates: To ensure users are trained on new features, Auvik requires certification renewal every three years. This ensures that users stay current with the latest updates and functionalities of the platform.
Auvik's policy on data ownership and portability is designed to ensure that users have control over their data and can access or transfer it as needed. Here’s a summary of Auvik’s approach to data ownership and portability:
Data Ownership: Auvik emphasizes that customers retain full ownership of their data. The data collected through the Auvik platform, including network configurations, monitoring data, and other user-generated content, belongs to the customer. Auvik does not claim ownership of this data and is committed to safeguarding it according to agreed-upon terms and conditions.
Data Portability: Auvik supports data portability by providing options for users to export their data. This feature allows customers to download and transfer their data in standard formats, facilitating ease of migration to other platforms or systems if necessary. This ensures that users can maintain control over their data and move it as needed.
Data Access and Retrieval: Customers have the ability to access and retrieve their data at any time during their use of the Auvik platform. The platform provides tools and interfaces to help users view, manage, and export their data efficiently.
Data Deletion: Upon termination of a contract or subscription, Auvik’s policy generally includes procedures for data deletion. Customers can request the deletion of their data from the platform, and Auvik will typically comply with these requests within a specified period. This ensures that customer data is securely removed from Auvik’s systems when it is no longer required.
Compliance and Transparency: Auvik adheres to data protection regulations and industry standards, such as GDPR, to ensure that data handling practices align with legal requirements. The company is transparent about its data management policies and practices, providing customers with clear information on how their data is protected and managed.
Auvik’s data ownership and portability policies are designed to give customers control over their data, support data migration, and ensure compliance with relevant regulations.
Scalability for Auvik:
Subscription-Based Billing: Auvik's cloud-based solution offers predictable subscription-based billing that can scale up or down according to customer needs. This flexibility allows organizations to adjust their usage and costs based on their current requirements.
Terms & Conditions:
Contract Renewal: The terms of service and any policies or operating rules posted by Auvik constitute the entire agreement between the user and Auvik, superseding any prior agreements. Users are responsible for checking the website periodically for any changes to the terms of service, which may affect contract renewal.
Contract Cancellation: Users can cancel their contracts, but they must pay all fees, including any cancellation fees, basic monthly charges, and remaining installments. The estimated processing time for cancellation is about 1 to 1.5 hours.
Free Trial Terms: During a free trial, the service is provided "as is" with no warranty. All customer data processed by the service will be deleted after the trial period unless the customer converts their account to a paid service.
Program Participation: Participants in Auvik's partner program must keep their contact information and other relevant details up to date. Failure to do so may result in administrative processing fees or forfeiture of commissions and rewards.
Auvik adheres to the following compliance standards:
CIS Controls: Auvik's security program is built on the Center for Internet Security’s CIS Controls, which are a set of best practices for securing IT systems and data. These controls provide a comprehensive framework for managing security risks and ensuring compliance across the organization.
ISO Certifications: Auvik servers are hosted in Amazon Web Services (AWS) data centers that are certified with ISO 27001, ISO 27017, and ISO 27108. These certifications ensure that the data centers meet high standards for information security management, cloud security, and privacy.
SOC 2 Type II Audits: The AWS data centers undergo regular SOC 2 Type II audits. This auditing standard is designed to ensure that service providers manage data securely to protect the privacy and interests of their clients.
Compliance Monitoring: Auvik's network management software includes features for compliance monitoring and reporting. These features help organizations maintain compliance with industry regulations by providing tools for tracking configuration changes, scheduling configuration backups, and monitoring compliance with defined standards.
Vulnerability Management and Security Practices: Auvik follows secure coding practices based on the Open Web Application Security Project (OWASP) Top Ten framework. The company also conducts regular vulnerability scans, third-party security assessments, and annual external penetration tests to ensure the security and compliance of its software.
