Akrivia HCM
By Akrivia Automation
The implementation process for AkriviaHCM typically starts with an initial discovery phase where the vendor works closely with the client to understand the business's unique HR needs.
Typically, the implementation process takes anywhere from 4 to 8 weeks, depending on the complexity of the business's requirements, data migration needs, and integrations.
A simpler setup may take less time, while businesses with more complex workflows or those requiring extensive customization may take longer to fully implement.
During the configuration phase, AkriviaHCM can be tailored to meet the specific needs of the business. This can include configuring HR workflows, approval processes, and reports that align with the organization's structure.
The software is flexible, allowing the organization to integrate various HR processes such as recruitment, employee management, payroll, and compliance based on their specific policies.
After the implementation, AkriviaHCM provides ongoing support to help with any issues that arise. This ensures that the software continues to meet the business’s evolving HR requirements over time.
AkriviaHCM offers a high degree of customization to accommodate specific business needs, allowing organizations to tailor features such as employee performance tracking, payroll processing, and leave management.
The platform can be customized to integrate with a wide range of third-party systems, including accounting, finance, and time-tracking software.
This helps businesses maintain a seamless data flow across systems and ensures accurate HR, payroll, and financial reporting.
AkriviaHCM provides options for customizing employee self-service portals, allowing employees to manage their profiles, submit leave requests, and track attendance, which can be adjusted to the specific needs of the organization.
The self-service system can be tailored to reflect the organization's specific HR policies, benefits options, and user interface preferences.
The software offers robust reporting features that can be customized to provide detailed insights based on the specific KPIs the business cares about, whether it’s employee productivity, turnover rates, or payroll costs.
Dashboards and reports can be personalized to highlight the most relevant data for different user roles, from HR managers to top executives.
The customization also includes configuring role-based access to ensure that sensitive HR data is only accessible to authorized personnel.
This can be tailored to restrict access at various levels, such as department heads, HR managers, or senior leadership, depending on the company’s needs.
AkriviaHCM can be scaled to meet the needs of growing businesses, with options to add more users or adjust functionality as the company evolves. Custom modules can be developed or added to address specific HR challenges that arise as the business growth.
AkriviaHCM typically charges a one-time setup fee to cover the cost of configuring the software to meet the specific needs of the business. This includes initial system setup, data migration, and the customization of workflows and reports.
In addition to setup costs, AkriviaHCM operates on a subscription-based pricing model. This means that businesses pay a recurring fee based on the number of users, modules, or features they require.
Subscription fees can be adjusted based on the scale of the organization, with larger companies generally paying higher fees due to increased usage and additional functionality.
Ongoing maintenance costs are typically bundled into the subscription fee, which covers system updates, bug fixes, and routine software improvements.
However, if the business requires major upgrades or custom feature development beyond standard updates, additional charges may apply.
While AkriviaHCM generally includes basic user training in the initial implementation phase, businesses may incur additional charges for advanced training sessions or specialized support after the initial implementation.
Support services, such as phone, email, or on-site support, may also carry additional costs depending on the level of service the business requires.
Any additional customization beyond the standard offering, such as custom module development or advanced reporting features, may involve extra costs.
AkriviaHCM provides consulting services to help businesses optimize their HR processes, which could also carry additional fees depending on the scope of the consulting services provided.
AkriviaHCM offers comprehensive training during the implementation phase to ensure that new users can navigate the system effectively. This typically includes live training sessions, which can be conducted on-site or remotely, depending on the client’s preference.
In addition to live training, AkriviaHCM provides detailed user manuals, video tutorials, and FAQs that guide users through the system’s functionalities. These resources are designed to help new users understand how to operate the software at their own pace.
The software also includes a knowledge base, offering step-by-step instructions for resolving common issues, thus reducing dependency on customer support.
AkriviaHCM offers ongoing support to users after the initial training. This support can be accessed through various channels such as email, phone, or live chat, ensuring that users can get assistance when they encounter issues or need clarification on certain features.
Support is typically available during business hours, with options for after-hours support depending on the service level agreement (SLA) with the client.
For more advanced users or organizations with specific needs, AkriviaHCM provides the option for custom training sessions. These can be tailored to address unique business processes or challenges.
Additionally, the company often organizes webinars and workshops to keep users updated on new features and best practices for maximizing the software’s capabilities.
AkriviaHCM implements robust encryption methods to protect sensitive data both in transit and at rest. This ensures that all HR data, including payroll details and employee records, is securely transmitted across the platform and stored in encrypted databases.
The platform uses multi-factor authentication (MFA) for user login, adding an extra layer of security by requiring users to provide additional authentication factors beyond just a password.
Role-based access control (RBAC) is employed to restrict access to sensitive data. Only authorized personnel can view or modify specific information based on their role within the organization.
AkriviaHCM conducts regular backups of all client data to ensure its safety in the event of hardware failure, system crashes, or data corruption. These backups are stored securely and can be quickly restored in case of emergencies.
The system is also designed with a disaster recovery plan that allows for minimal downtime and data loss, ensuring business continuity.
AkriviaHCM adheres to various compliance standards and regulations, such as GDPR (General Data Protection Regulation) and SOC 2, to ensure that customer data is handled securely and in accordance with legal requirements.
The software regularly undergoes security audits to identify and address any vulnerabilities, maintaining a high level of trust with clients.
The platform continuously monitors for any suspicious activities or potential security threats. Automated systems are in place to detect and alert administrators of any unauthorized access attempts or unusual behavior.
Security patches and updates are deployed promptly to address emerging threats and vulnerabilities, ensuring that the system remains secure against evolving risks.
AkriviaHCM follows a regular release cycle to ensure that the software remains up to date with the latest features, performance improvements, and security enhancements.
Users are notified in advance about upcoming updates, especially major changes or new feature releases. These notifications give clients time to prepare for any potential adjustments or training requirements.
AkriviaHCM also provides detailed release notes that outline what is included in each update, so users can understand the changes being made and how they might impact their usage of the platform.
Updates to the software are generally automated, ensuring that businesses always have the latest version without the need for manual intervention.
The automated process helps minimize disruption and ensures that users have continuous access to the latest features and security patches.
Before major updates are deployed to the entire user base, AkriviaHCM conducts user testing with a small group of clients to ensure that the update functions as expected and does not introduce any new issues.
This testing helps identify potential compatibility problems or bugs that could affect users and allows AkriviaHCM to address them before the update is widely released.
The release of updates is carefully managed to avoid system downtime. In the case of any critical issues arising from an update, AkriviaHCM provides swift support to help resolve problems and minimize disruption to clients.
Users can request assistance during the update process if they encounter any issues or have questions regarding new features.
AkriviaHCM offers long-term support for older versions of the software for businesses that may not want to upgrade immediately. This ensures that clients who prefer not to adopt the latest updates can still receive critical security patches and bug fixes.
However, clients are encouraged to stay current with the latest version to take full advantage of new features, performance enhancements, and security improvements.
AkriviaHCM ensures that all data entered into the system, including employee information, payroll details, and other HR-related data, is owned by the client. The platform serves as a custodian of the data, but the legal ownership remains with the.
AkriviaHCM supports data portability, enabling clients to easily export their data in various formats, such as CSV, Excel, or other standard data formats. This ensures that if clients choose to transition to a different platform, they can take their historical data with them without significant barriers.
The export process is streamlined and user-friendly, minimizing complexity when moving data to another system.
Clients have unrestricted access to their data, with the ability to update, delete, or modify any information stored within the system. Access is provided through the client’s user account, which can be managed by authorized personnel.
AkriviaHCM ensures that there is no restriction on the client’s ability to control or access their data throughout their subscription.
AkriviaHCM follows a clear data retention policy where data is retained as long as the client is subscribed to the service. If a client decides to discontinue the service, they are provided with a grace period to export their data.
Once the client’s subscription is terminated, AkriviaHCM ensures that the data is securely deleted from their systems according to the agreed-upon data retention terms, unless otherwise requested by the client.
The software includes robust backup protocols to ensure data is regularly backed up and can be recovered if needed. This allows clients to restore data in case of accidental loss, system failure, or data corruption.
Clients are assured that they can recover their data from backups, and the portability of data is maintained even in disaster recovery scenarios.
AkriviaHCM complies with relevant data protection regulations such as GDPR, ensuring that clients’ data is stored and managed in accordance with international standards for data privacy.
Clients can be confident that their data ownership rights are respected, and that the platform provides clear policies on data protection, access, and portability to ensure full compliance.
AkriviaHCM offers flexible user licensing that allows businesses to scale up or down as their workforce changes. Whether a company is hiring more employees or reducing its workforce, the software’s subscription model can accommodate these fluctuations in user numbers.
In addition to user scaling, AkriviaHCM allows businesses to scale their features and modules. As an organization grows or changes, they can opt to add new features (e.g., additional HR modules, reporting tools, or performance management features) to meet evolving business needs.
Conversely, businesses can scale down by removing unused features or reducing the complexity of their configuration, ensuring the system remains aligned with their changing requirements.
AkriviaHCM offers customizable support packages that can be adjusted based on the size of the organization. Larger organizations may require premium support services, while smaller businesses may opt for a more basic level of support.
As organizations grow, they can adjust their support package to ensure they receive the necessary level of assistance, such as dedicated account managers or extended support hours.
Pricing is scalable with AkriviaHCM, meaning businesses only pay for what they use. As a company’s size or complexity changes, the pricing adjusts accordingly, either through tiered pricing or pay-per-user models.
This ensures that businesses are not overpaying during periods of downsizing and can manage costs more effectively as they scale up or down.
AkriviaHCM typically offers annual subscription contracts, which begin on the date of activation. The contract will automatically renew at the end of each term unless the client provides notice of cancellation as specified in the terms.
Renewal terms are generally outlined in the contract, and the software’s renewal process is designed to be seamless. Clients will be notified in advance about upcoming contract renewals, typically 30 to 60 days before the end of the current term.
Renewal may involve the continuation of the same services or a revision of the terms based on any changes in the business’s needs, such as scaling or adding additional features.
Clients wishing to cancel the contract are typically required to provide written notice within a specified period before the contract’s renewal date, which is often between 30 to 60 days.
In case of cancellation before the renewal date, clients may still be required to pay for the remainder of the current contract term, and no refunds will generally be issued for unused portions.
If a client decides to cancel before the end of the agreed-upon contract period, they may be subject to early termination fees. These fees are typically outlined in the service agreement and are based on the number of months remaining in the contract.
Early termination clauses aim to cover the administrative costs and potential loss of revenue for the software provider.
Upon cancellation of the contract, AkriviaHCM provides clients with a set period to export their data. This is usually done before the termination date, allowing the client to retain ownership and portability of their data.
After cancellation, the data is typically deleted or anonymized, depending on the client’s preferences, and the platform will no longer be accessible unless otherwise specified.
AkriviaHCM is fully compliant with GDPR, ensuring that it adheres to strict data protection rules for users based in the European Union. The software offers features that support data privacy rights such as data access, correction, and deletion requests.
AkriviaHCM adheres to SOC 2 compliance standards, focusing on the security, availability, confidentiality, processing integrity, and privacy of client data.
Regular third-party audits ensure that AkriviaHCM maintains these standards, giving clients confidence in the platform’s ability to protect sensitive data.
For clients in the healthcare industry, AkriviaHCM is HIPAA-compliant, ensuring that the software meets the required standards for safeguarding sensitive health-related information.
The software includes robust security features that align with HIPAA guidelines, including encryption, audit trails, and secure access controls.
AkriviaHCM complies with the CCPA, which applies to businesses that collect personal data from California residents. This ensures that clients in California have the right to access, delete, and opt out of the sale of their data.
Clients are provided with tools to manage data in accordance with CCPA guidelines, ensuring transparency and user control over their information.
AkriviaHCM also aligns with ISO 27001, the international standard for information security management systems. This certification demonstrates that the platform has established rigorous processes for managing and protecting client data against potential security risks.
Regular internal audits and security reviews are performed to ensure that the system meets or exceeds the requirements of ISO 27001 and other relevant international standards for data protection.
