The typical implementation process for Airfocus software is straightforward and designed to get teams up and running quickly:
Sign-Up and Workspace Setup: After signing up, users configure their workspaces, which can represent products, teams, or portfolios. Workspaces are personalized with custom fields, views, and extensions to fit specific organizational needs. This step usually takes a few minutes to complete.
Importing Data: Users can import existing data such as initiatives, epics, or feedback from spreadsheets or integrated tools like Jira, Trello, or Asana. Bulk import options simplify the transfer process, reducing manual effort.
Customizing Templates and Frameworks: Airfocus offers ready-made templates for workflows, roadmaps, and prioritization frameworks. Teams can customize these templates to align with their objectives and scoring criteria. This step typically requires a few hours for configuration.
Integration with Tools: Teams integrate Airfocus with their preferred delivery tools (e.g., Jira, Azure DevOps) for seamless synchronization between product planning and execution. Setting up integrations takes less than an hour.
Running Discovery and Prioritization: Teams begin using features like Priority Poker, scoring frameworks, and feedback collection to prioritize opportunities and align on strategic goals. This phase is ongoing but can start immediately after setup.
Airfocus can be customized to fit specific business needs, offering a high degree of flexibility and modularity. Here are the key data points supporting its adaptability:
Airfocus is built as a modular product management platform, allowing businesses to tailor workflows, features, and processes to their unique requirements. Users can select only the features they need and remove unnecessary ones, ensuring a streamlined experience without feature bloat.
The platform organizes work into customizable workspaces that can represent products, teams, or projects. Each workspace acts as a blank canvas where users can add or remove elements such as items, fields, views, and extensions to suit their specific workflows.
Custom fields allow businesses to define and store data in ways that align with their unique processes. These fields can be configured to store various types of information and relate to one another dynamically.
Airfocus provides ready-made templates for workflows, roadmaps, prioritization frameworks, and OKRs. These templates are fully editable, enabling teams to quickly adapt them to their specific use cases without starting from scratch.
Users can create custom views to display data in formats that make sense for their teams, such as Kanban boards, Gantt charts, or roadmaps. These views enable teams to track progress, compare tasks side-by-side, and visualize priorities in ways that align with their goals.
Airfocus is designed to cater to diverse industries by allowing customization of terminology, workflows, and compliance standards. This makes it suitable for sectors like healthcare, finance, IT, and more.
The platform integrates seamlessly with popular tools like Jira, Trello, Asana, GitHub, and Microsoft Teams. These integrations ensure that businesses can connect Airfocus with their existing software stack while maintaining flexibility in how they manage product strategy and execution.
Teams can build custom prioritization frameworks using methods like RICE or MoSCoW. This enables businesses to evaluate opportunities based on criteria that are most relevant to their strategic goals.
Roadmaps in Airfocus are highly customizable and can be tailored for different audiences or objectives. Users can curate roadmap views (e.g., now-next-later formats) and share them securely via URLs or exports.
Businesses can customize feedback collection processes using branded portals and forms. This ensures that customer insights are gathered in a way that aligns with the company’s discovery workflows.
Airfocus offers a suite of training and support resources to assist new users in effectively utilizing their product management platform:
Airfocus Academy: This educational hub provides a range of materials, including modern product management guides, getting started videos, and webinars. These resources are designed to help users understand and maximize the platform's capabilities.
Getting Started Videos: Within the Academy, a dedicated "Get Started" section offers detailed video tutorials covering various aspects of using Airfocus. These videos provide step-by-step guidance on customizing and utilizing the platform to suit team needs.
Webinars: Airfocus hosts webinars featuring product experts who share insights on how companies like Shopify and Caterpillar collaborate, prioritize, and align their product strategies using Airfocus. These sessions offer valuable knowledge to enhance users' product management processes.
Airfocus implements a set of security measures to protect user data, ensuring both compliance with industry standards and the safeguarding of sensitive information. Key security protocols include:
Data Encryption
At Rest: All data stored within Airfocus is encrypted using the industry-standard AES encryption algorithm, ensuring that data remains secure even when not actively in use.
In Transit: Communications between client browsers and Airfocus servers are secured with Transport Layer Security (TLS), specifically accepting only the most secure versions (currently TLS 1.2), to protect data during transmission.
Password Security
User passwords are protected through robust hashing algorithms, specifically PBKDF2 with individual salts per password, enhancing security against unauthorized access.
Compliance and Certifications
ISO/IEC 27001:2022 Certification: Airfocus's Information Security Management System is certified under ISO/IEC 27001:2022, a globally recognized standard for information security management.
GDPR and SOC2 Compliance: The platform adheres to the General Data Protection Regulation (GDPR) and Service Organization Control 2 (SOC2) standards, underscoring its commitment to data protection and privacy.
Infrastructure Security
Airfocus's physical infrastructure is hosted within secure data centers located in the EU or US, depending on the user's location. These data centers are ISO 27001:2022 certified, ensuring adherence to stringent security protocols.
Access Controls
The platform supports Single Sign-On (SSO) integrations with providers such as Google, Microsoft Azure AD, Okta, and SAML, facilitating secure and streamlined user authentication.
Airfocus offers both monthly and annual subscription plans, each with specific terms regarding contract renewal and cancellation:
Cancellation Policy:
Monthly Plans: Subscribers can cancel their monthly plan at any time. The cancellation becomes effective at the end of the current billing month, and users retain access to their account until then. To initiate cancellation, account administrators should navigate to the "billing settings" within their account and select the option to cancel the subscription.
Annual Plans: Annual subscribers may also cancel their plan at any time before the end of the current billing year. Similar to monthly plans, cancellation can be processed through the "billing settings" by the account administrator.
Renewal Terms:
Automatic Renewal: If neither party cancels the agreement, it will automatically renew for successive renewal periods equal in length to the expiring term, unless otherwise specified in the agreement.
Notice of Non-Renewal: To prevent automatic renewal, a party must provide written notice of non-renewal within a specified period before the end of the current term, typically 30 days.
Renewal Fees: Renewal fees may be subject to change. It's advisable to review the terms at the time of renewal for any adjustments.
Additional Considerations:
Refunds: The provided sources do not detail refund policies upon cancellation. For information regarding potential refunds, it's recommended to contact Airfocus's support team directly.
Airfocus complies with several key industry standards and regulations to ensure the security, privacy, and compliance of user data. These include:
ISO/IEC 27001:2022: This certification demonstrates that Airfocus has implemented a robust Information Security Management System (ISMS) to protect user data and ensure it is securely managed throughout its lifecycle. This standard is recognized globally for ensuring strong security practices in organizations.
General Data Protection Regulation (GDPR): Airfocus complies with the GDPR, which is the European Union's regulation on data protection and privacy. This regulation gives individuals more control over their personal data and applies to businesses that process the personal data of EU residents. Compliance with GDPR ensures that Airfocus follows strict guidelines on how data is collected, stored, and used, providing transparency and rights to users.
