AgentCubed

1. Discovery & Planning
   • The AgentCubed team works with your agency to understand workflows, compliance needs, and integration requirements.

   • A tailored implementation plan is created based on your business goals.

2. Configuration & Customization

   • The platform is configured to match your agency’s processes, including lead routing rules, quoting tools, and CRM workflows.
   • Custom dashboards and reporting are set up for performance tracking.

3. Integration
   • Integration with carriers, quoting engines (e.g., Quotit, Health Plan One), and third-party applications is completed.

   • Data migration from legacy systems may occur during this phase.

4. Training & Onboarding

   • AgentCubed provides training for agents and administrators to ensure effective use of features like lead management, policy tracking, and automated workflows.

5. Testing & Go-Live
   • System testing ensures all workflows and integrations function correctly.

   • The platform goes live with ongoing support from AgentCubed’s team.

Typical Timeline

• Small to mid-sized agencies: About 4–8 weeks for full implementation.

• Large agencies or complex integrations: Can take 8–12 weeks or longer, especially if extensive customization or data migration is involved.

Yes, AgentCubed is highly customizable and designed to fit the unique requirements of insurance agencies. Key customization options include:

• Lead Routing Rules
  Leads can be assigned based on geography, licensing, skill sets, and other customizable data points, including agent skill level.

• Custom Dashboards & Reporting
  Managers can create tailored reports and dashboards to track KPIs, agent performance, policy counts, and marketing campaigns.

• Workflow Automation
  Sales and marketing workflows can be configured to automate communications, follow-ups, and lead nurturing campaigns.

• Product & Proposal Customization
  Agents can customize quotes and proposals based on insurance carriers, coverage types, and pricing models.

• Integration Flexibility
  Supports integration with third-party tools like quoting engines and analytics platforms for enhanced functionality.

• Scalable Architecture
  Built to grow with your agency, allowing additional modules and features as your business expands.

AgentCubed uses a subscription-based pricing model along with implementation fees:

• Subscription Costs
  • Standard Plan: Starts at about $50 per user/month
  • Professional Plan: Around $40 per user/month (up to 100 users)
  • Enterprise Plan: About $30 per user/month (100+ users)

  • Custom Pricing: For global enterprise deployments.

• Implementation & Setup Fees
  • Small to Mid-sized Agencies: $5,000–$15,000 (includes setup, configuration, and data migration)

  • Large Enterprises: $20,000–$50,000 (due to extensive customization and integrations).

• Maintenance & Support
  • Ongoing support is typically included in subscription plans, but premium support or dedicated account management may incur extra charges.

  • Support options include email, phone, chat, help desk, and 24/7 live support for enterprise clients.

• Training Costs
  • Training is offered via documentation, webinars, live online sessions, and in-person options. Some advanced training may be billed separately.

AgentCubed offers multiple training formats and robust support options to ensure smooth onboarding:

• Training Formats
  • Documentation & User Guides: Comprehensive manuals for setup and usage.
  • Webinars & Live Online Sessions: Interactive sessions for feature walkthroughs.
  • In-Person Training: Available for enterprise clients or large-scale deployments.

  • Video Tutorials: Covering lead management, reporting, and customer summary features.

• Support Channels
  • Email, Phone, and Chat Support: Standard across all plans.
  • Help Desk & Knowledge Base: Self-service resources for troubleshooting.
  • 24/7 Live Support: Offered for enterprise-level clients.
  • Dedicated Account Management: Available as a premium option for large agencies.

AgentCubed prioritizes compliance and data security with the following measures:

• HIPAA Compliance: Ensures protection of sensitive health-related data.

• Encryption: Data is encrypted both at rest and in transit using industry-standard protocols.

• Role-Based Access Control (RBAC): Limits access based on user roles to prevent unauthorized data exposure.

• Secure Authentication: Username and password protection for all accounts.

• Data Privacy Policies: Personally identifiable information and client data are never shared with third parties for promotional purposes.

• Audit and Compliance Features: Built-in compliance guardrails for Medicare and ACA standards.

• Cloud-Based Updates: AgentCubed is a SaaS platform, so updates are deployed automatically without requiring manual installation.

• Regular Enhancements: Updates typically include feature improvements, compliance adjustments, and security patches.

• Managed Rollouts: Updates are tested internally before release to ensure stability and compatibility.

• User Notifications: Clients are informed of major updates through email and dashboard alerts, with documentation provided for new features.

• Customer Ownership of Data: All client and agency data entered into AgentCubed remains the property of the customer (the agency). AgentCubed does not claim ownership of your data.

• Data Portability: Customers have the right to export their data if they choose to discontinue the service. This includes client records, lead information, and policy details. Data can typically be provided in standard formats (e.g., CSV) upon request.

• Privacy and Compliance: AgentCubed adheres to HIPAA and other privacy regulations, ensuring sensitive data such as health information is protected. Personally identifiable information and client data are never shared with third parties for promotional purposes.

• Access Control: Role-based permissions and secure authentication ensure that only authorized users can access or export data.

• Third-Party Integrations: When using integrations (e.g., quoting engines), data sharing occurs only with explicit consent and for operational purposes, not for marketing.

AgentCubed offers flexible subscription plans that allow agencies to scale as their needs change:

• User-Based Pricing:
  • Standard Plan: $50 per user/month
  • Professional Plan: $40 per user/month (up to 100 users)
  • Enterprise Plan: $30 per user/month (100+ users)

  • Custom pricing for global enterprise deployments.

• Scaling Up:
  • Adding users or upgrading to a higher-tier plan is straightforward and can be done mid-contract.

  • Larger plans include advanced features like marketing automation, API access, and dedicated support.

• Scaling Down:
  • Agencies can reduce user counts or downgrade plans, typically at the end of a billing cycle or contract term.

  • Some contracts may require notice periods for downsizing.

• Implementation Costs:
  • $5,000–$15,000 for small to mid-sized agencies.

  • $20,000–$50,000 for large enterprises with complex integrations.

• Growth Support:
  • The platform is designed to scale without requiring major system changes, making it suitable for agencies expanding or consolidating operations.

AgentCubed typically operates under subscription-based agreements with auto-renewal clauses, but the specifics depend on the contract signed. Common industry practices and AgentCubed’s approach include:

• Auto-Renewal Clauses
  Contracts often renew automatically at the end of the term unless canceled within a specified notice period (usually 30–90 days before renewal).

• Advance Notice Requirement
  Written notice is required to cancel before the renewal date. Missing this window usually results in automatic renewal for another term.

• Early Termination
  Some agreements allow early termination but may include fees or penalties. These details are spelled out in the contract.

• Cancellation Process
  Cancellation must be done through formal written communication, often via email or portal submission.

• Compliance with New Laws
  Recent FTC and state regulations require:
  • Clear disclosure of renewal terms.
  • Affirmative consent for auto-renewal (e.g., checkbox or signature).
  • Advance renewal notifications and a simple cancellation mechanism.

  • Businesses have 180 days to comply with these new rules for auto-renewal transparency.

• Impact of Non-Compliance
  Failure to follow these rules can lead to penalties, refund obligations, or disputes.

AgentCubed is designed for insurance agencies and handles sensitive data, so it aligns with major compliance frameworks:

• HIPAA (Health Insurance Portability and Accountability Act)
  Protects healthcare-related data and ensures privacy for PHI/ePHI.

• GDPR (General Data Protection Regulation)
  Applies to EU residents’ data, ensuring transparency, consent, and breach notifications.

• PCI-DSS (Payment Card Industry Data Security Standard)
  For secure handling of payment card information, including encryption and authentication.

• SOC 2
  Focuses on security, availability, and confidentiality for SaaS platforms.

• ISO 27001 (Information Security Management)
  International standard for managing information security risks.