AdvancedMD
By AdvancedMD
Ease of Use and Customization Many users appreciate the ease of use and customization options available with AdvancedMD. The software's user-friendly interface allows for efficient navigation and customization to fit specific practice needs. One user mentioned, "The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing" . Another highlighted the ease of scheduling patients and future appointments, which simplifies administrative tasks .
Mobile Access The ability to work on mobile devices is another frequently praised feature. One user noted, "The best feature for me personally is the ability to work on my iPhone and iPad. I am extremely busy and not always able to sit at my desktop to work so this feature is crucial for me" . This flexibility is particularly beneficial for busy healthcare providers who need to manage their practice on the go.
Customer Support and Training Several reviews commend the customer support and training provided by AdvancedMD. Users have found the support team to be knowledgeable and helpful, which is crucial during the initial implementation phase and beyond. One review stated, "Training and Customer Service is excellent!" . Another user appreciated the robust help files and consistent phone support, describing the support team as friendly and helpful .
Billing and Revenue Cycle Management AdvancedMD's billing and revenue cycle management features receive high praise for their efficiency and effectiveness. One user described the billing as exceptional for tracking payments and aging reports . Another review mentioned, "We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use" .
Glitches and User-Friendliness Despite the overall positive feedback, some users have reported issues with glitches and user-friendliness. One review mentioned, "It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them" . Another user found the note templates difficult to customize and prone to bugs, causing frustration among providers .
Customer Support Challenges While many users praise the customer support, others have had negative experiences, particularly with response times and communication. One user noted, "Communication is very poor. It has been difficult getting people to understand a therapy clinic vs a physician's office" . Another review highlighted issues with customer support availability, especially during critical times .
Telemedicine Integration The telemedicine integration has also been a point of contention for some users. One review mentioned struggles with the telemedicine feature, stating, "The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed" . This led to frustration and a switch to a different telemedicine platform.
Cost and Billing Issues Some users have expressed concerns about the cost and billing practices of AdvancedMD. One review mentioned being charged for services that were promised to be refunded but were not . Another user felt that the fees could potentially put their new business at risk .
