Acqueon
By Acqueon Technologies Inc
Acqueon is a company that provides a comprehensive Revenue Execution Platform designed to optimize outbound operations for sales, service, and collections, particularly for B2C enterprises. Their platform supports all phases of the revenue continuum, from sales to retention, through proactive service and collections. Acqueon offers role-based workspaces tailored for sellers, collectors, and healthcare professionals, enabling them to efficiently connect with customers and prospects. The platform features omnichannel campaigns that coordinate outreach across voice and digital channels, enhanced by AI and analytics to maximize right-party contacts and ensure compliance. Acqueon's solutions cater to various industries, including banking, healthcare, government, and mortgage/lending, providing tailored engagement strategies to improve customer experiences and revenue outcomes. The company also emphasizes seamless integration with existing customer engagement ecosystems through strategic alliances with leading CCaaS, CRM, and EHR providers.
Acqueon was founded in 2019 and has quickly established itself as a significant player in the customer engagement software market. The company has experienced rapid growth, now serving over 200 enterprise customers across various sectors, including financial services, healthcare, retail, and the public sector.
Acqueon has secured significant investment to fuel its growth. In October 2022, Long Ridge Equity Partners made a majority growth investment in the company, enabling further product innovation, channel partner expansion, and investments in its platform and client services. Prior to this, Everstone Capital was a major investor, and Cisco Investments also holds equity in the company.
Acqueon offers a comprehensive suite of products designed to enhance customer engagement and revenue outcomes:
Revenue Execution Platform: An advanced outbound campaign manager for proactive revenue generation, collections, customer service, and retention outreach.
Acqueon Summarize: AI-powered call summarization to automate post-call notes, reducing average handle time and improving agent productivity.
Acqueon Desktop: A unified agent desktop with computer-telephony integration (CTI) that provides seamless access to CRM and EHR applications.
Omnichannel Campaign Manager: Facilitates engagement across voice, messaging, and email channels, ensuring compliance with communication regulations.
Acqueon has focused on expanding its product capabilities through strategic partnerships and continuous innovation. Notably, the company partnered with Cresta to launch an AI-powered revenue generation and recovery solution, enhancing its omnichannel outbound engagement capabilities.
Recent enhancements include the integration of AI for real-time agent guidance and coaching, which improves customer conversion rates and optimizes contact center efficiency. The company also introduced advanced analytics and predictive capabilities to better orchestrate customer engagement campaigns.
Acqueon emphasizes innovation, customer service, and partnership. The company is committed to responding to evolving consumer demands and scaling its client base through a focus on proactive, trusted, and intelligent customer engagement technology. Acqueon prides itself on its professional and dedicated support team, which is consistently praised by customers for their responsiveness and expertise.
Acqueon's platform is used by over 110,000 agents, advisors, clinicians, and sellers globally, executing more than five billion voice and digital interactions annually. The company's user base includes prominent organizations such as Goldman Sachs, US Bank, Cigna, Toyota Financial Services, and Coca-Cola, reflecting its wide-reaching impact and trust within the industry.
