Acefone offers a suite of cloud telephony and contact-center services—branded as Ace‑X—encompassing VoIP phone systems, automated dialers, video conferencing, WhatsApp and SMS integration, and developer-ready APIs. It targets SMBs and mid-market enterprises, enabling unified, cross-channel customer interactions.
Founded in 2019 in Gurgaon, India, under Servetel Communications Pvt Ltd, and later rebranded as Acefone
Grew to a team of ~200–500 employees across offices in Gurgaon, Mumbai, Bangalore, the UK, and the US
The Ace‑X platform offers:
Interactions Hub: Combines voice, video calls, WhatsApp, SMS, and a unified inbox
Contact Center Studio: Auto-dialers, IVR, smart call routing, post-call surveys, and analytics
API Connect: REST APIs for telephony, messaging, and call control integration
Campaigns: Multi-channel broadcast tools with segmentation and real-time reporting
Core VoIP: HD calling, click-to-call, auto-attendant, call recording, live monitoring, and info-rich Call Detail Records
Security & Reliability: ISO 27001 & CERT-IN certified, 99.5%+ uptime, 24/7/365 support, VAPT-tested Acefone.
Frequent feature releases—AI assistants, analytics dashboards, and improved contact-center workflows .
Mobile softphone apps support iOS, Android, Windows, macOS, and Chrome .
