3CLogic is a privately held, AI-powered cloud contact center platform built natively for ServiceNow. It’s designed to unify voice, digital, and messaging channels into ServiceNow’s ITSM, CSM, HRSD, and CRM workflows—enabling real-time transcription, generative AI, sentiment analytics, and automated routing—all within the ServiceNow UI.
Founded in 2005 by Raj Sharma and Sirish Bajpai in Rockville, MD, with approximately 101–250 employees.
Core platform: Multichannel (voice, SMS, IVR), CTI, predictive dialers, and speech transcription
Advanced AI: Generative AI, conversational AI, real-time transcription, voice AI hub, sentiment analytics, coaching, and routing intelligence.
Seamless ServiceNow embedding: Voice controls, incident summary generation, unified routing—all accessible within the ServiceNow UI without CTI frames.
Voice AI Hub for deploying virtual agents
Integration with ServiceNow’s new Native Voice Controls, seamless real-time transcription and AI summarization, and unified routing across channels
Values: Remote-first, inclusive, accountable, committed to continuous improvement (job platforms).
Enterprise client roster: Global 2000—including sectors such as travel (multi-language support for 60+ countries), fashion (4,000+ employees), rail, state government agencies, automotive, hospitality, legal, insurance—largely through ServiceNow channels
Geographic presence: Strong in North America, Europe, India—with team growth to support demand
