20NINE

20NINE is a modular 'super app' designed to serve as an end-to-end business ecosystem for small businesses, micro-retailers, and entrepreneurs. Originally launched as Salesbox CRM, the platform underwent a significant rebranding in 2023 to reflect its evolution from a traditional sales tool into a comprehensive management suite. The software is built on a modular architecture, allowing users to activate only the features they need, which range from a core Sales CRM and Contact Management to advanced modules like E-Signing, Document Management, Marketing, and Recruitment. At its core, 20NINE aims to simplify the digital transformation of small enterprises that often struggle with the complexity and cost of traditional enterprise-grade software. The platform provides a centralized hub where users can track interactions, manage pipelines, automate marketing campaigns, and handle customer support tickets. By integrating seamlessly with ubiquitous tools such as Office365, Google Workspace, LinkedIn, and WordPress, 20NINE ensures that business data flows effortlessly across departments. Its mobile-first approach is specifically tailored for modern shop owners who need to manage their operations, bookkeeping, and customer relations while on the move, bridging the gap between digital management and physical storefront operations.

20NINE’s competitive advantage lies in its unique combination of modularity, extreme affordability, and mobile-first accessibility tailored specifically for micro-businesses. Unlike mainstream CRM giants like Salesforce or HubSpot, which can become prohibitively expensive and complex as features are added, 20NINE offers a 'pay-as-you-grow' model starting at a fraction of the market rate (€2.90/month). This ensures that even solo entrepreneurs can access professional-grade tools without financial strain. Another key differentiator is 20NINE’s 'super app' architecture. While most competitors focus on a single niche—such as sales CRM or marketing automation—20NINE integrates seemingly disparate functions like Recruitment, E-Signing, Bookkeeping, and Support Tickets into one interface. This eliminates the 'subscription fatigue' and data silos caused by using multiple third-party tools. Furthermore, 20NINE has a strategic focus on emerging markets, offering localized support in regions like Kenya and Vietnam. Its integration with mobile payment providers and its use of AI for credit scoring (through the Blipply platform) provide value-added services that traditional Western CRMs simply do not offer. Finally, the platform’s 'no lock-in' policy and exceptionally high user satisfaction ratings (averaging 4.8/5) demonstrate a commitment to user-centricity and ease of use, making it the most accessible and versatile toolkit for the modern entrepreneur.