Name: 1CRM
Brand: 1CRM
SKU: 683563cf6c3dbc9a222f4fe2
Rating: 4.3 (201 reviews)

Overview of 1CRM Software Company

1CRM is a Canadian software company specializing in all-in-one Customer Relationship Management (CRM) and business management solutions designed primarily for small and medium-sized businesses (SMBs). Founded with the goal of creating a highly customizable, cost-effective CRM platform that goes beyond just sales management, 1CRM integrates multiple business functions such as sales, marketing, order management, project management, and service management into a single web application. The company emphasizes providing a seamless, user-friendly experience that reduces reliance on multiple disparate software systems.

1CRM was officially launched in 2005 under the leadership of CEO Michael Whitehead and Chief Technology Architect Andrew Whitehead. It has since grown to serve tens of thousands of businesses worldwide and is recognized as a category leader in customizable CRM solutions tailored for SMBs. The company is headquartered in Victoria, British Columbia, Canada, and maintains a global partner network.

In March 2022, 1CRM was acquired by Portage CyberTech Inc., a subsidiary of Converge Technology Solutions Corp., marking a significant milestone in its corporate development.

Founding and Growth

Founded: 1997 (with product launch in 2005)

Founders: Michael Whitehead (CEO) and Andrew Whitehead (Chief Technology Architect)

Headquarters: Victoria, British Columbia, Canada

Growth: From its inception, 1CRM grew by focusing on a highly customizable platform that addresses the frustrations of complex and expensive CRM systems requiring full-time administrators. Over the years, it has expanded its feature set and customer base, helping tens of thousands of businesses worldwide streamline their operations and sales processes.

Funding and Valuation

1CRM is a privately held company.

There is no publicly available detailed information about venture funding rounds or valuation.

The acquisition by Portage CyberTech Inc. in 2022 suggests strategic investment and integration into a larger technology solutions portfolio, likely enhancing its market reach and resources.

Product Offerings and Features

1CRM offers a comprehensive CRM platform that integrates multiple business functions into a single system:

Core CRM: Contact and lead management, sales pipeline, marketing automation, and customer service.

Order and Project Management: Tools for managing orders, projects, service cases, expense reporting, group calendaring, and timesheets.

Customization: Highly customizable with drag-and-drop interfaces, custom modules, workflows, and PDF form designers.

Integrations: Supports integration with telephony, accounting systems, eCommerce platforms, Google Apps, Outlook, and mobile devices.

Deployment Options: Available both as cloud-hosted and on-premise solutions.

User Experience: Designed to be intuitive and accessible to all users, not just sales teams, ensuring company-wide benefits.

Mobile CRM: Supports mobile access for sales and service teams on the go.

1CRM AI and New Features

1CRM continuously evolves its platform with:

Enhanced customization capabilities (custom modules, workflows, PDF form designer).

Improved integrations with popular business tools and services.

Mobile CRM enhancements for remote access.

Automation features to streamline business processes.

Ongoing security and compliance improvements aligned with industry standards.

Company Culture and Values

1CRM’s culture is rooted in a customer-first, business-centric approach that emphasizes simplicity, transparency, and results-driven collaboration.

The company values delivering CRM solutions that empower businesses to be more productive and organized without the complexity and cost of traditional CRM systems.

1CRM’s team includes professionals with hands-on business experience, ensuring practical and relevant CRM consulting and implementation.

The acquisition by Portage CyberTech likely adds a broader technology ecosystem culture focused on innovation and growth.

User Base and Community

1CRM serves tens of thousands of businesses globally, primarily targeting small and medium-sized enterprises seeking a customizable and cost-effective CRM solution.

The user community benefits from extensive customization options, enabling tailored CRM systems that fit unique business workflows.

1CRM maintains a global partner network to support implementation, customization, and training.

The company offers professional services and support to ensure successful adoption and ongoing use.

The user base spans various industries, leveraging 1CRM for sales, marketing, order management, and customer service needs.

1CRM

Claim Your Profile

Alternatives

Categories Associated