Wizlink

Wizlink utilizes a proprietary 7-step implementation methodology known as FB-SMART, which was first developed in 2015 and has been refined through hundreds of deployments. The process begins with 'Identifying the Situation' to understand the business need, followed by 'Selecting a Pilot Process' for a Proof of Concept (PoC). The third step involves a technical 'Application Review' to ensure compatibility. In the fourth stage, the 'Business Process Support Scenario' is developed using the Wizlink Designer. The fifth stage is 'Launching and Testing,' where the bot is run in a controlled pre-production environment. The final two steps are 'User Training' and 'Post-Implementation Assistance.' This structured approach typically allows organizations to move from initial process selection to a live, functioning robot in as little as 2 to 4 weeks, depending on the complexity of the workflow.

Wizlink offers extensive customization capabilities designed to cater to both business users and advanced technical teams. While the primary interface is a no-code visual designer, users can customize logic using arithmetic and logical expressions similar to those found in MS Excel. For highly specific or complex requirements, the platform allows for the integration of custom scripts (such as VBScript or C# snippets) and direct API calls within a scenario. Furthermore, the UI-based approach means that Wizlink can be customized to work with any desktop or web application without needing to modify the underlying software. The 'Marketplace' also provides a library of modular micro-scenarios that can be customized and 'plugged in' to larger workflows, allowing for a highly tailored automation ecosystem that fits an organization's specific operational nuances.

The cost structure of Wizlink is remarkably transparent, with most features included in the base subscription. However, organizations should plan for potential costs beyond the core license fees. These may include one-time setup or consulting fees if the client chooses to use a Wizlink Partner for the initial implementation. Professional training for the 'Certified Wizlink Professional' diploma also carries a separate fee, though many basic learning materials are free on the Academy platform. Maintenance and support are generally included in the subscription, but premium SLA-backed support packages may be available for large enterprise deployments. There are no hidden fees for the number of processes or 'scenarios' a single robot can run; a 'Full Robot' license allows for unlimited scenario execution, making it highly cost-effective as the automation volume grows.

Wizlink provides a multi-tiered training ecosystem to ensure users can maximize the value of their automation. The cornerstone is the 'Wizlink Academy' (learning.wizlink.eu), an e-learning platform featuring both free and paid courses ranging from beginner 'First Robot' tutorials to advanced architecture. For academic users, the company offers a comprehensive university curriculum that leads to the 'Wizlink Bot Diploma.' Corporate clients can access live workshops, either on-site or remote, conducted by First Byte consultants or certified partners. Furthermore, a wealth of technical documentation and a library of YouTube tutorials (youtube.wizlink.eu) provide on-demand answers to common development challenges. For those seeking professional recognition, the company offers a formal certification path including 'Certified Wizlink Professional' and 'Certified Wizlink Teacher' designations.

Security is a fundamental design principle for Wizlink, which operates primarily as a localized application within the user's secure Windows environment. Unlike cloud-only RPA tools that may require data to leave the corporate network, Wizlink executes scenarios locally, ensuring that sensitive business data remains within the organization's existing security perimeter. All communications between the robots and the Bot Control Center (BCC) are secured using industry-standard SSL/TLS encryption. The software does not require administrative privileges for execution in many environments and does not need access to application source codes, reducing the 'attack surface.' Additionally, the platform provides granular logging and audit trails of all robot activities, which is critical for compliance in highly regulated sectors like banking and healthcare. The company's processes are aligned with GDPR requirements for data privacy and protection.

Wizlink maintains a consistent release cadence, typically providing major version updates annually and smaller feature enhancements or bug fixes on a quarterly basis. The deployment process for updates is designed to be non-disruptive; because the robots are UI-based, minor updates to the Wizlink engine rarely require changes to the existing automation scenarios. When a major version is released (such as the jump to version 2.0), the company provides detailed migration guides and support to ensure backward compatibility. Users are notified of updates via the 'My Wizlink' portal, where they can download the latest installers. The company also uses these updates to introduce support for new versions of third-party technologies, such as updated web browser engines (Chrome/Edge) or new Microsoft Office features.

Wizlink operates under a strict data ownership policy where the client retains 100% ownership and control over all data processed by the robots. Because the software is installed in the client's own environment (on-premise or in their private cloud), First Byte has no access to the business data, login credentials, or the specific logic contained within the automation scenarios. All scenarios created in the Wizlink Designer are stored in local files, which can be easily backed up, version-controlled, or moved between workstations. If a client chooses to stop using the service, they can export their scenario data and logs at any time. The platform's 'no-black-box' approach ensures that the organization always has full transparency into what data is being handled and where it is being moved.

Scaling with Wizlink is handled through the combination of its 'Floating Licensing' model and the Bot Control Center (BCC). As an organization's automation needs grow from a single pilot to a multi-departmental program, they can transition from individual 'Device-based' licenses to a 'Floating' license pool. This allows robots to be deployed dynamically on any available virtual machine or workstation, maximizing hardware utilization. The BCC serves as the 'nerve center' for scaling, providing the ability to manage hundreds of robots, monitor their real-time status, and reallocate resources based on processing peaks. This infrastructure supports horizontal scaling (adding more robots) and vertical scaling (managing more complex, interlinked processes) without a proportional increase in administrative overhead.

Wizlink's terms and conditions are governed by a standard End User License Agreement (EULA) that is updated periodically to reflect new pricing or licensing models. Contracts are typically based on monthly or annual subscriptions, with the latter offering a '10+2' pricing benefit (12 months for the price of 10). For annual contracts, a 50% discount is available for the first year to new clients. Renewal is generally automatic unless cancelled with a specified notice period, and the company provides a 6-month price protection guarantee for existing subscribers when new price lists are announced. Cancellation terms are straightforward, allowing users to terminate their subscription at the end of the paid period without heavy penalties, though access to the software execution engine typically ceases upon the expiration of the license.

Wizlink is designed to support organizational compliance with major international standards. As a European company, First Byte ensures the tool is fully compatible with GDPR requirements, particularly regarding data minimization and 'privacy by design.' While the software itself is a tool rather than a pre-certified service, it enables organizations to meet their own compliance goals (such as SOC 2 or ISO 27001) by providing detailed audit logs, secure credential management, and local data processing. The company's internal operations and software development lifecycle are aligned with ISO 27001 best practices for information security. For clients in the financial sector, Wizlink's robots can be configured to follow strict regulatory reporting rules and maintain an 'unbreakable' audit trail of every data entry and system interaction.