Wisper 360

Typical Implementation Process and Timeline for Wisper 360 (Step-by-Step)

1. Pre-Implementation Planning
   Start by ensuring all hardware and systems meet the requirements. Wisper 360 supports Windows 10/11 for endpoint machines, and Ubuntu/Debian (for Wisper Connect) on the server-side — CPU, RAM, storage, and network interfaces should be provisioned accordingly.

2. Install Central Management (Windows Installer)
   Deploy the Wisper 360 Core on administrator workstations or servers. The Windows installer conducts prerequisite checks, analyzes disks, downloads the appropriate W360 Core package, and guides a restart to initiate the platform.

3. Configure Wisper Connect or BYOD Deployment
   • Wisper Connect: Use the provided installation script (wisperconnect.sh) to deploy on a Linux VM (Ubuntu/Debian). Configure two NICs to separate external traffic from internal network traffic.

   • BYOD Mode: On user PCs, choose from Standard, Advanced, or Silent install modes. Deploy W360 on local or external disks and enable boot choices between the original OS and W360.

4. Master Environment Creation
   Design workspace images (“Masters”) that encapsulate the OS, applications, settings, and policies. These are stored centrally and optimized through performance tweaks.

5. Endpoint Deployment
   Distribute Master's to endpoints either via central orchestration or BYOD mechanisms. Machines start with configured environments, choosing between persistent or non‑persistent modes for session handling.

6. Testing & Validation
   Verify deployment success, alignment with group/user policies, version control, rollback capability, and snapshot restore functionality.

7. Go‑Live and Monitoring
   Launch operations and implement administrative features like scheduled start/stop, alerts, log and metric aggregation, licensing, and workstation inventory management.

Estimated Timeline

• Small Deployment (10–50 endpoints): 1–2 weeks, covering planning, infrastructure setup, Master creation, deployment, and testing.
• Medium to Large Deployment (100+ endpoints): 3–6 weeks, factoring in broader testing environments, hybrid connectivity setup (Wisper Connect), and full production rollout.

The cost model for Wisper 360 emphasizes optimization and efficiency, specifically aiming to reduce operational expenses related to training environments. While the exact fee structure is tailored to the dedicated infrastructure, the platform highlights savings by integrating with existing hardware and simplifying management.

• Setup Fees/Entry Costs: The platform actively promotes the potential for €0 Entry costs by allowing the integration of the client's existing material and hardware into the new dedicated environment, optimizing the initial investment.
• Maintenance and Operational Costs: The platform is designed to reduce maintenance costs significantly by simplifying the management of computer parks, automating management tasks, and using features like centralized patch deployment and quick recovery.
• Energy Cost Optimization: The solution includes features to automate the management and shutdown of training rooms and unused workstations, leading to a reduction in energy and operational expenses.
• Support Charges: While direct support pricing is not explicitly generalized, the service includes comprehensive management simplicity to aid small IT teams, and a dedicated infrastructure that includes customized redundancy mechanisms and high availability that respects SLA (Service Level Agreements).

Wisper 360 offers a comprehensive support ecosystem that includes:

• A dedicated support helpdesk via GLPI ticketing (helpdesk.wisper.io), complemented by email and phone access (+33 2 76 78 10 44) during business hours (Mon–Fri, 8:30–18:00 CET).

• Extensive online documentation and tutorials, available through their help center, covering installation, configuration, advanced usage, troubleshooting, release notes, and more.

• Access to technical user guides, webinars, and bespoke training, enabling administrators to learn best practices for deployment, Master image creation, system maintenance, and network configurations.

• Incident support policies: Tickets are routed via GLPI for traceability, and critical issues can receive escalated phone support with immediate follow-up and documented resolution.

This blend of documentation, structured help-desk support, and proactive training positions new users well for successful onboarding and ongoing assistance.

Wisper 360 incorporates multiple layers of security and data protection mechanisms:

1. Automated Patch Deployment: The platform enables rapid, centralized rollout of security patches across all endpoints — often completed within 24 hours — which significantly reduces vulnerability windows.

2. Local Virtual Machine Isolation: Running virtualized Masters directly on endpoints isolates user environments from host systems, protecting the host OS from malware and breaches.

3. Non-Persistent Sessions: In non-persistent mode, VMs revert to a clean state after each session, preventing persistent malware or unauthorized changes.

4. Wisper Connect VPN Alternative: Secure network connectivity for remote users is maintained with Wisper Connect, implementing secure tunneling and segregating internal/external traffic.

5. On-Premises and Data Sovereignty Controls: With no reliance on public cloud, Wisper ensures data remains within internal boundaries, supporting compliance frameworks like GDPR and ISO 27001 (currently in progress).

6. Hypervisor-Free Architecture: By avoiding traditional hypervisors, Wisper reduces attack surfaces associated with hypervisor exploits.

7. Encrypted Logs and Metrics: Centralized collection of logs and metrics supports audit trails and integrations with SIEM systems, bolstering oversight and forensic capability.

These security features collectively offer robust protection through rapid patch management, VM isolation, reset capabilities, secure access, data sovereignty, and monitoring—aligning Wisper 360 with modern enterprise security standards.

Wisper 360 is built around an industrialized and automated update management process that prioritizes operational continuity and efficiency across large, often multi-site, computer fleets. The platform ensures that updates—including security patches and new content deployments—can be implemented rapidly and centrally, with the frequency determined by the client's scheduling needs, though the technical capability allows updates to be executed very quickly.

• Rapid Deployment Capability: The platform's design allows for the update of thousands of workstations in a few hours, and the deployment of entirely new training content can be achieved in less than 24 hours. This speed means the system can technically handle frequent updates, with the actual frequency dictated by the client's IT calendar and business requirements.
• Centralized and Automated Management: Updates and patches are managed from a single, centralized interface (the Wisper Manager). This allows CIOs and small IT teams to plan large-scale deployments, regardless of the number of sites or machines, and execute them automatically, minimizing human error and on-site interventions.
• Optimized Management via Wisper Repository Service (WRS): At the core of update management is the WRS. Unlike traditional methods where every station downloads updates from the cloud, the WRS downloads files once and then distributes them locally using an intelligent cache management system.
• Bandwidth and Time Optimization: The WRS uses a block data system ("chunks") to send only the necessary changes to each workstation during an update. This dramatically reduces the volumes of data transferred, optimizing network bandwidth, and speeding up the deployment time by over 50%.
• Scheduled and Background Deployment: Updates can be scheduled outside of working hours to avoid any disruption to user productivity. Furthermore, maintenance and updates are often done in the background without disrupting user activity, ensuring continuous workstation availability during working hours.
• Advanced Version Control and Testing: The system includes version management features that allow IT teams to test a new version (e.g., of an operating system image or configuration) on a small group of users before deploying it across the entire fleet. This minimizes the risks associated with large-scale updates and ensures operational stability.

For a system like Wisper 360, which manages the infrastructure for training environments, the data policy focuses on security, control, and compliance, driven by the use of a dedicated, single-customer infrastructure. While explicit legal terms would be in the contract, the nature of the service inherently promotes client control over data.

• Client Data Control through Dedicated Infrastructure: By providing a fully dedicated platform where hardware and software resources are allocated to a single customer, Wisper 360 ensures enhanced security and gives the client full control over their data's isolation, access management configurations, and policies.
• Simplified Compliance Audits: The exclusivity of the environment makes compliance with industry-specific standards and simplifying security and compliance audits more accessible, as the client has full control over the environment and data flow.
• Data Security During Deployment: The system facilitates the secure deployment of new training content and configurations, implying a secure process for managing and transferring client data related to course materials and user environments.
• Focus on Security and Business Continuity: The platform's commitment to security (consistent protection against threats, systematic patch deployment, quick restart on a sound basis) serves as the primary mechanism for preserving the integrity and availability of the client's operational and training data.

Wisper 360 is built with scalability at its core, utilizing a dedicated infrastructure model that allows for flexible and controlled adjustments to resources. The terms for scaling are inherently tied to the client's ability to customize their exclusive environment for growth or reduction in operational scope.

• Custom Scalability on Demand: The dedicated infrastructure grants the client the flexibility to adjust resources and configurations as needed to align with their business requirements. This ensures smooth and controlled long-term growth, whether that means expanding the number of training centers or increasing the resources available to individual sessions.
• Unlimited Scalability via Exclusive Resources: The use of dedicated resources ensures that scaling is unlimited by the constraints of a multi-tenant environment. The infrastructure is fully configured to meet specific, growing needs without performance degradation.
• High Availability and Redundancy: Scaling up includes customized redundancy options that ensure increased availability, guaranteeing business continuity even during rapid growth or in the event of incidents.
• Cost Optimization During Fluctuations: While precise financial terms are contract-based, the system’s ability to reduce maintenance and energy costs offers an economic advantage when scaling down or managing periods of reduced training volume.

The terms and conditions for contract renewal and cancellation would be detailed in the specific Master Services Agreement (MSA) or Order signed with Wisper. Given the platform's dedicated infrastructure and customizable nature, these agreements are often bespoke, but they follow general principles regarding service termination and payment obligations.

• Master Services Agreement (MSA): All services are governed by a formal Service Agreement (or MSA). This agreement outlines the terms and conditions, including renewal and termination clauses, taking precedence over general policies.
• Termination of Service and Equipment Return: In the event of contract termination, the client may be required to return any Wisper Equipment (hardware supplied by the provider) within a short timeframe (e.g., ten calendar days). Failure to return the equipment, or returning damaged equipment, typically results in an Equipment Non-Return Fee.
• Liability for Fees Upon Termination: Upon termination, the client remains liable for all fees and charges accumulated up to the effective date of termination. If the account is referred to collections for non-payment, the client will be subject to further collection action.
• Updates and Amendments: The provider reserves the right to update or amend the Service Agreement. Customers are typically notified of such updates and can obtain the current copy of the terms at any time.

Wisper 360 supports and aligns with key information security frameworks, particularly for governance and the public sector:

1. GDPR (General Data Protection Regulation)
   • Enables full data sovereignty through on-premises deployment.
   • Offers non-persistent sessions that avoid leaving residual data on endpoints.

   • Centralized policy enforcement and logging support audit readiness.

2. ISO 27001 (Information Security Management Systems)
   • Architecture is “security by design,” facilitating ISO 27001 compliance.

   • Centralized logging, risk management, and update control support structured security management.

3. NIS2 (Network and Information Security Directive)
   • Provides resilient and sovereign infrastructure, minimizing operational disruption.
   • Ensures secure access control, auditability, and risk mitigation suitable for critical sectors.